Saturday, September 21, 2013

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE : Reference 38704 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38704   Issue : FINAL  
  Detected Date: 21/09/2013   Detected Time: 08:19  
  Start Date: 21/09/2013   Start Time: 08:19  
  Actual Clear Date: 21/09/2013   Actual Clear Time: 10:42  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 10:42 after a card was re-seated at Tunbridge Wells. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0127301323013420142401435
0147401580017320182501883
0189201959LLND0LLSD0To Fo
0189201959
 
  Duration: 0 days 02 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE : Reference 38704 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38704   Issue : 3  
  Detected Date: 21/09/2013   Detected Time: 08:19  
  Start Date: 21/09/2013   Start Time: 08:19  
  Anticipated Clear Date: 21/09/2013   Anticipated Clear Time: 11:30  
  Next Update Date: 21/09/2013   Next Update Time: 11:00  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational team are performing recovery actions to restore the remaining end users. Engineer is travelling to site to perform hardware re seats, ETA is 10:00. Root cause believed to be card failure. Next update 11:00.
 
  Dialling Codes Affected:
0127301323013420142401435
0147401580017320182501883
0189201959LLND0LLSD0To Fo
0189201959
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE : Reference 38704 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38704   Issue : 2  
  Detected Date: 21/09/2013   Detected Time: 08:19  
  Start Date: 21/09/2013   Start Time: 08:19  
  Anticipated Clear Date: 21/09/2013   Anticipated Clear Time: 10:30  
  Next Update Date: 21/09/2013   Next Update Time: 10:00  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational team are performing recovery actions to restore the end user service. Engineer is also being tasked to site to perform hardware re seats, ETA to follow. Root cause and estimated time of repair are not known at present. Next update 10:00  
  Dialling Codes Affected:
0127301323013420142401435
0147401580017320182501883
0189201959LLND0LLSD0To Fo
0189201959
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE : Reference 38704 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38704   Issue : 1  
  Detected Date: 21/09/2013   Detected Time: 08:19  
  Start Date: 21/09/2013   Start Time: 08:19  
  Anticipated Clear Date: 21/09/2013   Anticipated Clear Time: 10:30  
  Next Update Date: 21/09/2013   Next Update Time: 09:45  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 09:45.  
  Dialling Codes Affected:
0127301323013420142401435
0147401580017320182501883
0189201959LLND0LLSD0To Fo
0189201959
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, September 20, 2013

Broadband Incident Report : : SHEFFIELD AREA : LOSS OF SERVICE : Reference 38659 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38659   Issue : FINAL  
  Detected Date: 20/09/2013   Detected Time: 15:10  
  Start Date: 20/09/2013   Start Time: 15:04  
  Actual Clear Date: 20/09/2013   Actual Clear Time: 19:00  
     
  Incident Headline: : SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 19:00 following the change of a failed card on MSH Transmission equipment at Doncaster. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0137701405014300172401964
01377014050143001724
 
  Duration: 0 days 03 hours 56 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD AREA : LOSS OF SERVICE : Reference 38659 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38659   Issue : 2  
  Detected Date: 20/09/2013   Detected Time: 15:10  
  Start Date: 20/09/2013   Start Time: 15:04  
  Anticipated Clear Date: 20/09/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 20/09/2013   Next Update Time: 20:00  
     
  Incident Headline: : SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause suspected to be a Transmission failure at Doncaster. An engineer is onsite investigating with the guidance of the operational team. Spares have been ordered should they be required, ETAs between 17:45-18:15.  
  Dialling Codes Affected:
0137701405014300172401964
01377014050143001724
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD AREA : LOSS OF SERVICE : Reference 38659 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38659   Issue : 1  
  Detected Date: 20/09/2013   Detected Time: 15:10  
  Start Date: 20/09/2013   Start Time: 15:04  
  Anticipated Clear Date: 20/09/2013   Anticipated Clear Time: 19:45  
  Next Update Date: 20/09/2013   Next Update Time: 18:00  
     
  Incident Headline: : SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause and estimated time of repair are not known at present. Completing initial diagnostics.  
  Dialling Codes Affected:
0172401964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 17, 2013

Broadband Incident Report : : WEST SCOTLAND 12 MUXES : LOSS OF SERVICE : Reference 38150 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38150   Issue : FINAL  
  Detected Date: 17/09/2013   Detected Time: 02:34  
  Start Date: 17/09/2013   Start Time: 02:34  
  Actual Clear Date: 17/09/2013   Actual Clear Time: 02:45  
     
  Incident Headline: : WEST SCOTLAND 12 MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:45 after a hardware change on the SDH network at Oban. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0163101680016810168801879
01972016800168101688
 
  Duration: 0 days 00 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST SCOTLAND 12 MUXES : LOSS OF SERVICE : Reference 38150 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38150   Issue : 2  
  Detected Date: 17/09/2013   Detected Time: 02:34  
  Start Date: 17/09/2013   Start Time: 02:34  
  Anticipated Clear Date: 17/09/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 17/09/2013   Next Update Time: 06:00  
     
  Incident Headline: : WEST SCOTLAND 12 MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact amended. Card change has been completed. Operational team are monitoring to ensure service stability. Next update will be at 06:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0163101680016810168801879
01972016800168101688
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.