Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652713		Issue :	FINAL
	Detected DATE:	26/07/2018		Detected TIME:	06:00
	START DATE:	26/07/2018		START TIME:	06:00
	Actual CLEAR DATE:	26/07/2018		Actual CLEAR TIME:	08:16
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE
	Closure Details:	PEW completed at 06:59 all services have been confirmed as up.
	Dialing Codes Affected:	01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue UPDATE 4

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652713		Issue :	4
	Detected DATE:	26/07/2018		Detected TIME:	06:00
	START DATE:	26/07/2018		START TIME:	06:00
	Anticipated CLEAR DATE:	26/07/2018		Anticipated CLEAR TIME:	10:54
	Next Update Date:	26/07/2018		Next Update Time:	10:00
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your End Users may be experiencing a loss of service.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialing Codes Affected:	01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652713		Issue :	3
	Detected DATE:	26/07/2018		Detected TIME:	06:00
	START DATE:	26/07/2018		START TIME:	06:00
	Anticipated CLEAR DATE:	26/07/2018		Anticipated CLEAR TIME:	10:54
	Next Update Date:	26/07/2018		Next Update Time:	06:54
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialing Codes Affected:	01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652713		Issue :	2
	Detected DATE:	26/07/2018		Detected TIME:	06:00
	START DATE:	26/07/2018		START TIME:	06:00
	Anticipated CLEAR DATE:	26/07/2018		Anticipated CLEAR TIME:	10:54
	Next Update Date:	26/07/2018		Next Update Time:	06:54
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialing Codes Affected:	01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652713		Issue :	1
	Detected DATE:	26/07/2018		Detected TIME:	06:00
	START DATE:	26/07/2018		START TIME:	06:00
	Anticipated CLEAR DATE:	26/07/2018		Anticipated CLEAR TIME:	10:54
	Next Update Date:	26/07/2018		Next Update Time:	06:54
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialing Codes Affected:	01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND MUX : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 652693 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652693		Issue :	FINAL
	Detected DATE:	26/07/2018		Detected TIME:	03:08
	START DATE:	26/07/2018		START TIME:	03:08
	Actual CLEAR DATE:	26/07/2018		Actual CLEAR TIME:	05:29
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND MUX : LOSS OF SERVICE : INCIDENT CANCELLED
	Closure Details:	Incident cancelled as root cause identified as being cable planned works PW270561 and PW270685.
	Dialing Codes Affected:	01847|016718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND MUX : LOSS OF SERVICE : Reference 652693 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	652693		Issue :	1
	Detected DATE:	26/07/2018		Detected TIME:	03:08
	START DATE:	26/07/2018		START TIME:	03:08
	Anticipated CLEAR DATE:	26/07/2018		Anticipated CLEAR TIME:	08:18
	Next Update Date:	26/07/2018		Next Update Time:	04:18
	Incident Headline:	ADSL : MULTIPLE MUXES IN SCOTLAND MUX : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialing Codes Affected:	01847|016718

-------------------------------------------------------------- This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.