Friday, February 3, 2017

Broadband Incident Report : :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 6285 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6285   Issue : FINAL  
  Detected Date: 02/02/2017   Detected Time: 16:02  
  Start Date: 02/02/2017   Start Time: 15:52  
  Actual Clear Date: 03/02/2017   Actual Clear Time: 07:17  
     
  Incident Headline: :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 15 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : OXFORD MULTIPLE MUXES : EMERGENCY PEW : Reference 6253 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6253   Issue : FINAL  
  Detected Date: 02/02/2017   Detected Time: 13:16  
  Start Date: 02/02/2017   Start Time: 13:16  
  Actual Clear Date: 03/02/2017   Actual Clear Time: 04:00  
     
  Incident Headline: ADSL : OXFORD MULTIPLE MUXES : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 04:00 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01235 01608 01844 01865 01869
01993
 
  Duration: 0 days 14 hours 44 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : OXFORD MULTIPLE MUXES : EMERGENCY PEW : Reference 6253 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6253   Issue : FINAL  
  Detected Date: 02/02/2017   Detected Time: 13:16  
  Start Date: 02/02/2017   Start Time: 13:16  
  Actual Clear Date: 03/02/2017   Actual Clear Time: 04:00  
     
  Incident Headline: ADSL : OXFORD MULTIPLE MUXES : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 04:00 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01235 01608 01844 01865 01869
01993
 
  Duration: 0 days 14 hours 44 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 2, 2017

Broadband Incident Report : : OXFORD MULTIPLE MUXES : EMERGENCY PEW : Reference 6253 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6253   Issue : 1  
  Detected Date: 02/02/2017   Detected Time: 13:16  
  Start Date: 02/02/2017   Start Time: 13:16  
  Anticipated Clear Date: 03/02/2017   Anticipated Clear Time: 06:00  
  Next Update Date: 03/02/2017   Next Update Time: 06:00  
     
  Incident Headline: : OXFORD MULTIPLE MUXES : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: The card will be changed during an Emergency PEW window between 00:01 and 06:00 on the 03/02/17. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.  
  Dialling Codes Affected:
01235 01608 01844 01865 01869
01993
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 6285 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6285   Issue : 1  
  Detected Date: 02/02/2017   Detected Time: 16:02  
  Start Date: 02/02/2017   Start Time: 15:52  
  Anticipated Clear Date: 03/02/2017   Anticipated Clear Time: 16:02  
  Next Update Date: 03/02/2017   Next Update Time: 16:02  
     
  Incident Headline: :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GARSINGTON MUX 101 : LOSS OF SERVICE (CI) : Reference 6194 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6194   Issue : FINAL  
  Detected Date: 02/02/2017   Detected Time: 09:27  
  Start Date: 02/02/2017   Start Time: 09:24  
  Actual Clear Date: 02/02/2017   Actual Clear Time: 09:58  
     
  Incident Headline: ADSL : GARSINGTON MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for 119 Broadband customers.  
  Closure Details: Customer service was restored at 09:58 following a card change on the 21CN Transmission platform at Oxford. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01865
 
  Duration: 0 days 00 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARSINGTON OXON]: MUX 101 : LOSS OF SERVICE : Reference 6194 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6194   Issue : 1  
  Detected Date: 02/02/2017   Detected Time: 09:27  
  Start Date: 02/02/2017   Start Time: 09:24  
  Anticipated Clear Date: 02/02/2017   Anticipated Clear Time: 13:27  
  Next Update Date: 02/02/2017   Next Update Time: 10:27  
     
  Incident Headline: ADSL :[GARSINGTON OXON]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.