Saturday, March 30, 2013

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 13 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 13  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 31/03/2013   Anticipated Clear Time: 04:00  
  Next Update Date: 31/03/2013   Next Update Time: 01:00  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The newly configured card is en route to Taunton. The estimated time of arrival at Taunton is approximately midnight. . Next update will be at 01:00.
 
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 12 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 12  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 23:35  
  Next Update Date: 30/03/2013   Next Update Time: 21:00  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware is being configured by the MSH support team in Manchester and a courier has been dispatched to Manchester to collect and transport the hardware to Taunton. The estimated time of arrival at Taunton by the courier is approximately midnight. Next update will be at 21:00
 
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 11 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 11  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 16:47  
  Next Update Date: 30/03/2013   Next Update Time: 16:47  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The vendors engineer is now on site. This fault is proving difficult to localise. All teams are investigating various options to restore service to Customers. Next update will be at 17:15
 
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 10 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 10  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 16:30  
  Next Update Date: 30/03/2013   Next Update Time: 16:00  
     
  Incident Headline: TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is on site at Taunton investigating further. The vendors engineer is en route to Taunton his ETA 14:00. Next update will be at 16:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 9 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 9  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 14:06  
  Next Update Date: 30/03/2013   Next Update Time: 13:00  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Technical bridge is ongoing. All teams required have been engaged. We have engineers en route to both Bristol and Taunton. ETA to be advised. Vendors engineer has been requested to Taunton his ETA to be advised. Next update will be at 13:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 8  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 12:00  
  Next Update Date: 30/03/2013   Next Update Time: 11:00  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The IP addresses are showing as connected and testing OK. Technical support are now correlating the MV subnets that are affected. Once we have the information required co-op between all teams will be reconvened on a bridge. Next update will be at 11:00 or sooner if significant progress made.
 
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 7  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 10:00  
  Next Update Date: 30/03/2013   Next Update Time: 09:00  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical services and vendor are working together with the networks team investigating the failure. Estimated time of restoration not yet known. Next update will be at 09:00  
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 6  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 08:00  
  Next Update Date: 30/03/2013   Next Update Time: 05:55  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault is now suspected to be a comms issue on the Data Communication Network (DCN). Bridge case raised. Next update will be at 06:00 or sooner if significant progress made.

 
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, March 29, 2013

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 5  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 04:00  
  Next Update Date: 30/03/2013   Next Update Time: 01:55  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Vendor support are still loading the data onto another equipment. Once complete faulting can commence. Next update will be at 01:45 or sooner if significant progress made.
 
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 4  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 30/03/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 29/03/2013   Next Update Time: 23:59  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineers are now investigating this failure.  
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 3  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 29/03/2013   Anticipated Clear Time: 23:55  
  Next Update Date: 29/03/2013   Next Update Time: 22:45  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault investigations are ongoing  
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15660   Issue : 2  
  Detected Date: 29/03/2013   Detected Time: 18:15  
  Start Date: 29/03/2013   Start Time: 18:15  
  Anticipated Clear Date: 29/03/2013   Anticipated Clear Time: 22:00  
  Next Update Date: 29/03/2013   Next Update Time: 20:15  
     
  Incident Headline: : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 5549 Broadband end users. Caused by an MSH Transmission failure between Taunton and Exeter. IMT15663/13 refers. Engineers are being tasked to both locations, ETA not known at this stage. MSH transmission support have been engaged and are investigating. Root cause and estimated time of repair is not known at present.  
  Dialling Codes Affected:
0123701460015980176901805
01823019350196301984LLWW0
01823019350196301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.