Friday, September 6, 2013

Broadband Incident Report : : HOMEGATEWAY 6 FOR CENTRAL SERVICE PROVIDER : INCIDENT CANCELLED. : Reference 37113 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37113   Issue : FINAL  
  Detected Date: 06/09/2013   Detected Time: 16:11  
  Start Date: 06/09/2013   Start Time: 15:00  
  Actual Clear Date: 06/09/2013   Actual Clear Time: 15:00  
     
  Incident Headline: : HOMEGATEWAY 6 FOR CENTRAL SERVICE PROVIDER : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled. Proved to customers equipment who has now resolved the issue.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 6 FOR CENTRAL SERVICE PROVIDER : LOSS OF SERVICE : Reference 37113 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37113   Issue : 1  
  Detected Date: 06/09/2013   Detected Time: 16:11  
  Start Date: 06/09/2013   Start Time: 15:00  
  Anticipated Clear Date: 06/09/2013   Anticipated Clear Time: 18:24  
  Next Update Date: 06/09/2013   Next Update Time: 17:24  
     
  Incident Headline: : HOMEGATEWAY 6 FOR CENTRAL SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Next update will be at 18:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 5, 2013

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 36913 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36913   Issue : FINAL  
  Detected Date: 04/09/2013   Detected Time: 21:58  
  Start Date: 04/09/2013   Start Time: 21:58  
  Actual Clear Date: 05/09/2013   Actual Clear Time: 01:26  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 01:26 following hardware change at Burgh-on-Bain. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01507
 
  Duration: 0 days 03 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 36913 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36913   Issue : 3  
  Detected Date: 04/09/2013   Detected Time: 21:58  
  Start Date: 04/09/2013   Start Time: 21:58  
  Anticipated Clear Date: 05/09/2013   Anticipated Clear Time: 02:00  
  Next Update Date: 05/09/2013   Next Update Time: 02:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer on site at Burgh on Bain continues to liaise with Operations team. Estimated time of repair is not known at present. The next update will be at 02:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 4, 2013

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 36913 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36913   Issue : 2  
  Detected Date: 04/09/2013   Detected Time: 21:58  
  Start Date: 04/09/2013   Start Time: 21:58  
  Anticipated Clear Date: 05/09/2013   Anticipated Clear Time: 01:00  
  Next Update Date: 05/09/2013   Next Update Time: 01:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer on site at Burgh on Bain, changing hardware now. Estimated time of repair is not known at present. The next update will be at 01:00  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 36913 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36913   Issue : 1  
  Detected Date: 04/09/2013   Detected Time: 21:58  
  Start Date: 04/09/2013   Start Time: 21:58  
  Anticipated Clear Date: 04/09/2013   Anticipated Clear Time: 23:50  
  Next Update Date: 04/09/2013   Next Update Time: 23:50  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer tasked to site to investigate cause of the failure. ETA 23:30. Root cause and estimated time of repair is not known at present. The next update will be at 23:50 or sooner if significant progress made.
 
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 3, 2013

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : FINAL  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Actual Clear Date: 03/09/2013   Actual Clear Time: 18:35  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18.35 after card reseats were completed at Burgh-on-Bain. This has been monitored to check for stability.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01507
 
  Duration: 0 days 14 hours 24 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : 7  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Anticipated Clear Date: 03/09/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 03/09/2013   Next Update Time: 20:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service fully restored at 18.44. System will be monitored for an hour for stability.
 
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : 6  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Anticipated Clear Date: 03/09/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 03/09/2013   Next Update Time: 18:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Faulty card has now been replaced, yet this has failed to restore services. The engineer is now liaising with the operational team, and performing further diagnostics in order to find the root cause. Estimated time of repair is not yet known.  
  Dialling Codes Affected:
01507
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : 5  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Anticipated Clear Date: 03/09/2013   Anticipated Clear Time: 16:00  
  Next Update Date: 03/09/2013   Next Update Time: 16:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Additional spares ordered again to site with an estimated time of arrival 14:30. Engineer remains onsite working with the operational team and technical support to restore service and await courier delivery. Estimated time of restoration not yet known.  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : 4  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Anticipated Clear Date: 03/09/2013   Anticipated Clear Time: 15:00  
  Next Update Date: 03/09/2013   Next Update Time: 14:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Further spares ordered to site with an ETA of 12:10. Engineer remains onsite working with the operational team to restore service and await courier delivery. Estimated time of restoration not yet known. Next update will be at 14:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : 3  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Anticipated Clear Date: 03/09/2013   Anticipated Clear Time: 11:30  
  Next Update Date: 03/09/2013   Next Update Time: 11:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site investigating the root cause of the failure with support from the operational team. Spares are onsite. Root cause and estimated time of repair are not known at present. Next update will be at 11:00.  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE : Reference 36642 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36642   Issue : 2  
  Detected Date: 03/09/2013   Detected Time: 04:11  
  Start Date: 03/09/2013   Start Time: 04:11  
  Anticipated Clear Date: 03/09/2013   Anticipated Clear Time: 09:00  
  Next Update Date: 03/09/2013   Next Update Time: 09:00  
     
  Incident Headline: : BURGH-ON-BAIN MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spares delivery is expected to arrive by 08:15 and an engineer has been tasked to meet the courier. Estimated time of repair is unknown. Next update will be at 09:00.  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.