Saturday, June 27, 2015

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 27572 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27572   Issue : FINAL  
  Detected Date: 27/06/2015   Detected Time: 17:54  
  Start Date: 27/06/2015   Start Time: 17:47  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 18:29  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01299
 
  Duration: 0 days 00 hours 42 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 27572 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27572   Issue : 1  
  Detected Date: 27/06/2015   Detected Time: 17:54  
  Start Date: 27/06/2015   Start Time: 17:47  
  Anticipated Clear Date: 28/06/2015   Anticipated Clear Time: 17:54  
  Next Update Date: 28/06/2015   Next Update Time: 17:54  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01299
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTH WEST AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27482 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27482   Issue : FINAL  
  Detected Date: 26/06/2015   Detected Time: 20:31  
  Start Date: 26/06/2015   Start Time: 20:27  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 06:45  
     
  Incident Headline: : SOUTH WEST AREA MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 06:45 following the diversion of traffic onto dark fibres between Chippenham and Kingswood. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801237012880129701308
0132601364013920140401409
0146001503015480156601579
0162601643016470166601736
0175201803018050182301837
01840018720193401963To Fo
 
  Duration: 0 days 10 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SOUTH WEST AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27482 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27482   Issue : FINAL  
  Detected Date: 26/06/2015   Detected Time: 20:31  
  Start Date: 26/06/2015   Start Time: 20:27  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 06:45  
     
  Incident Headline: ADSL : SOUTH WEST AREA MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 06:45 following the diversion of traffic onto dark fibres between Chippenham and Kingswood. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801237012880129701308
0132601364013920140401409
0146001503015480156601579
0162601643016470166601736
0175201803018050182301837
01840018720193401963To Fo
 
  Duration: 0 days 10 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 27541 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27541   Issue : FINAL  
  Detected Date: 27/06/2015   Detected Time: 06:56  
  Start Date: 27/06/2015   Start Time: 03:03  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 03:03  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. Suspected cable damage being investigated all further updates will be via IMT27482/15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01237
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 27541 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27541   Issue : 1  
  Detected Date: 27/06/2015   Detected Time: 06:56  
  Start Date: 27/06/2015   Start Time: 03:03  
  Anticipated Clear Date: 28/06/2015   Anticipated Clear Time: 06:56  
  Next Update Date: 28/06/2015   Next Update Time: 06:56  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01237
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTH WEST AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27482 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27482   Issue : 2  
  Detected Date: 26/06/2015   Detected Time: 20:31  
  Start Date: 26/06/2015   Start Time: 20:27  
  Anticipated Clear Date: 27/06/2015   Anticipated Clear Time: 22:00  
  Next Update Date: 27/06/2015   Next Update Time: 09:00  
     
  Incident Headline: : SOUTH WEST AREA MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre splicing work has now been completed at Kingswood exchange. Work to prepare and splice the affected fibres at Chippenham is ongoing. Estimated time of restoration not yet known.  
  Dialling Codes Affected:
0120801237012880129701308
0132601364013920140401409
0146001503015480156601579
0162601643016470166601736
0175201803018050182301837
01840018720193401963To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 27516 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27516   Issue : FINAL  
  Detected Date: 27/06/2015   Detected Time: 03:04  
  Start Date: 27/06/2015   Start Time: 02:51  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 02:51  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. Suspected cable damage being investigated all further updates will be via IMT27482/15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01237
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE : Reference 27521 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27521   Issue : FINAL  
  Detected Date: 27/06/2015   Detected Time: 03:04  
  Start Date: 27/06/2015   Start Time: 02:53  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 02:53  
     
  Incident Headline: ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. Suspected cable damage being investigated all further updates will be via IMT27482/15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01503
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 27519 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27519   Issue : FINAL  
  Detected Date: 27/06/2015   Detected Time: 03:04  
  Start Date: 27/06/2015   Start Time: 02:53  
  Actual Clear Date: 27/06/2015   Actual Clear Time: 02:53  
     
  Incident Headline: ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. Suspected cable damage being investigated all further updates will be via IMT27482/15 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE : Reference 27521 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27521   Issue : 1  
  Detected Date: 27/06/2015   Detected Time: 03:04  
  Start Date: 27/06/2015   Start Time: 02:53  
  Anticipated Clear Date: 28/06/2015   Anticipated Clear Time: 03:04  
  Next Update Date: 28/06/2015   Next Update Time: 03:04  
     
  Incident Headline: ADSL :[ST GERMANS]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01503
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 27516 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27516   Issue : 1  
  Detected Date: 27/06/2015   Detected Time: 03:04  
  Start Date: 27/06/2015   Start Time: 02:51  
  Anticipated Clear Date: 28/06/2015   Anticipated Clear Time: 03:04  
  Next Update Date: 28/06/2015   Next Update Time: 03:04  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01237
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 27519 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27519   Issue : 1  
  Detected Date: 27/06/2015   Detected Time: 03:04  
  Start Date: 27/06/2015   Start Time: 02:53  
  Anticipated Clear Date: 28/06/2015   Anticipated Clear Time: 03:04  
  Next Update Date: 28/06/2015   Next Update Time: 03:04  
     
  Incident Headline: ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.