Saturday, September 13, 2008

Broadband Incident Report : : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE : Reference 22154 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22154   Issue : 4  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 20:32  
  Anticipated Clear Date: 14/09/2008   Anticipated Clear Time: 05:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/09/2008 23:59

Broadband Incident Report : : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE : Reference 22154 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22154   Issue : 3  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 20:32  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 23:45  
     
  Incident Headline: : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/09/2008 22:42

Broadband Incident Report : OUGHTIBRIDGE DSL 102 AND ADSL 101 AND PENISTON MSAN 301 AND 302 : LOSS OF SERVICE : Reference 22155 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22155   Issue : 6  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 19:57  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 23:00  
     
  Incident Headline: OUGHTIBRIDGE DSL 102 AND ADSL 101 AND PENISTON MSAN 301 AND 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0114201226
 
     

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System Time Stamp: 13/09/2008 21:38

Broadband Incident Report : OUGHTIBRIDGE DSL 102 AND ADSL 101 AND PENISTON MSAN 301 AND 302 : LOSS OF SERVICE : Reference 22155 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22155   Issue : 5  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 19:57  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 22:33  
     
  Incident Headline: OUGHTIBRIDGE DSL 102 AND ADSL 101 AND PENISTON MSAN 301 AND 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


Operational teams are completing diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0114201226
 
     

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System Time Stamp: 13/09/2008 21:37

Broadband Incident Report : OUGHTIBRIDGE DSL 102 AND ADSL 101 : LOSS OF SERVICE : Reference 22155 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22155   Issue : 4  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 19:57  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 22:30  
     
  Incident Headline: OUGHTIBRIDGE DSL 102 AND ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


Operational teams are completing diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0114201226
 
     

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System Time Stamp: 13/09/2008 21:33

Broadband Incident Report : : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE : Reference 22154 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22154   Issue : 2  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 20:32  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 22:30  
     
  Incident Headline: : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/09/2008 21:21

Broadband Incident Report : ERX17. EDINBURGH4: LOSS OF SERVICE : Reference 22142 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22142   Issue : FINAL  
  Detected Date: 13/09/2008   Detected Time: 19:14  
  Start Date: 13/09/2008   Start Time: 19:11  
  Actual Clear Date: 13/09/2008   Actual Clear Time: 21:05  
     
  Incident Headline: ERX17. EDINBURGH4: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a


Configuration


This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/09/2008 21:11

Broadband Incident Report : : RAMSBOTTOM MUX 101 : LOSS OF SERVICE : Reference 22152 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22152   Issue : 1  
  Detected Date: 13/09/2008   Detected Time: 20:22  
  Start Date: 13/09/2008   Start Time: 20:15  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 20:25  
     
  Incident Headline: : RAMSBOTTOM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a Connector Reseat

This issue may have been due to a Power Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01706
 
     

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System Time Stamp: 13/09/2008 20:35

Friday, September 12, 2008

Broadband Incident Report : : BIRMINGHAM ATM NODE 10025 : PARTIAL LOSS OF SERVICE : Reference 22062 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22062   Issue : FINAL  
  Detected Date: 12/09/2008   Detected Time: 11:09  
  Start Date: 12/09/2008   Start Time: 11:08  
  Actual Clear Date: 12/09/2008   Actual Clear Time: 13:19  
     
  Incident Headline: : BIRMINGHAM ATM NODE 10025 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0114201159011620117301179
011890120201205012120012121
012123012124012131012133012135
012136012142012144012145012146
012147012148012150012152012155
012158012160012162012163012164
01216901217001217301217401223
0122501226012290123401235
0124201244012460124801252
0125401260012670126901270
0127101274012750127601278
0127901280012830129501296
0130301305013080133201344
0135201375013840138601400
0143001432014370144201443
0144601454014550145801473
0147901480014830148401493
0149401495014970150101502
015153015170015220152701530
0153101542015430156201564
01565015660159701604016120
016122016123016137016147016148
016164016165016179016183016186
01618701622016250162901633
0163601639016640167501685
0169101698017040170901722
0172401727017330174001745
0174601752017530175401756
0176101766017690177801782
0178501788017920180301823
0184001843018450186501873
0189501902019040190501908
0192401925019340195201970
01978019930199502032290207513
02077180208427020846602085010208561
02086060208658020884802088640208897
02089590247625024764402476590247660
02476680282564028383202838340287035
02871360288225028908602891450292022
02920230292034029203702920550292059
02920860292088LLCL0LLCM0LLEA0
LLEM0LLLC0LLLN0LLLS0LLLV0
LLLW0LLMR0LLMY0LLND0LLNE0
LLSD0LLSL0LLSM0LLSS0LLST0
LLSW0LLTH0LLWE0LLWM0LLWN0
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2008 13:56

****SPAM:6.4**** Broadband Incident Report : : BIRMINGHAM ATM NODE 10025 : PARTIAL LOSS OF SERVICE : Reference 22062 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22062   Issue : 4  
  Detected Date: 12/09/2008   Detected Time: 11:09  
  Start Date: 12/09/2008   Start Time: 11:08  
  Anticipated Clear Date: 12/09/2008   Anticipated Clear Time: 13:24  
     
  Incident Headline: : BIRMINGHAM ATM NODE 10025 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0114201159011620117301179
011890120201205012120012121
012123012124012131012133012135
012136012142012144012145012146
012147012148012150012152012155
012158012160012162012163012164
01216901217001217301217401223
0122501226012290123401235
0124201244012460124801252
0125401260012670126901270
0127101274012750127601278
0127901280012830129501296
0130301305013080133201344
0135201375013840138601400
0143001432014370144201443
0144601454014550145801473
0147901480014830148401493
0149401495014970150101502
015153015170015220152701530
0153101542015430156201564
01565015660159701604016120
016122016123016137016147016148
016164016165016179016183016186
01618701622016250162901633
0163601639016640167501685
0169101698017040170901722
0172401727017330174001745
0174601752017530175401756
0176101766017690177801782
0178501788017920180301823
0184001843018450186501873
0189501902019040190501908
0192401925019340195201970
01978019930199502032290207513
02077180208427020846602085010208561
02086060208658020884802088640208897
02089590247625024764402476590247660
02476680282564028383202838340287035
02871360288225028908602891450292022
02920230292034029203702920550292059
02920860292088LLCL0LLCM0LLEA0
LLEM0LLLC0LLLN0LLLS0LLLV0
LLLW0LLMR0LLMY0LLND0LLNE0
LLSD0LLSL0LLSM0LLSS0LLST0
LLSW0LLTH0LLWE0LLWM0LLWN0
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2008 12:27

Broadband Incident Report : : BIRMINGHAM ATM NODE 10025 : PARTIAL LOSS OF SERVICE : Reference 22062 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22062   Issue : 3  
  Detected Date: 12/09/2008   Detected Time: 11:09  
  Start Date: 12/09/2008   Start Time: 11:08  
  Anticipated Clear Date: 12/09/2008   Anticipated Clear Time: 13:08  
     
  Incident Headline: : BIRMINGHAM ATM NODE 10025 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0114201159011620117301179
011890120201205012120012121
012123012124012131012133012135
012136012142012144012145012146
012147012148012150012152012155
012158012160012162012163012164
01216901217001217301217401223
0122501226012290123401235
0124201244012460124801252
0125401260012670126901270
0127101274012750127601278
0127901280012830129501296
0130301305013080133201344
0135201375013840138601400
0143001432014370144201443
0144601454014550145801473
0147901480014830148401493
0149401495014970150101502
015153015170015220152701530
0153101542015430156201564
01565015660159701604016120
016122016123016137016147016148
016164016165016179016183016186
01618701622016250162901633
0163601639016640167501685
0169101698017040170901722
0172401727017330174001745
0174601752017530175401756
0176101766017690177801782
0178501788017920180301823
0184001843018450186501873
0189501902019040190501908
0192401925019340195201970
01978019930199502032290207513
02077180208427020846602085010208561
02086060208658020884802088640208897
02089590247625024764402476590247660
02476680282564028383202838340287035
02871360288225028908602891450292022
02920230292034029203702920550292059
02920860292088LLCL0LLCM0LLEA0
LLEM0LLLC0LLLN0LLLS0LLLV0
LLLW0LLMR0LLMY0LLND0LLNE0
LLSD0LLSL0LLSM0LLSS0LLST0
LLSW0LLTH0LLWE0LLWM0LLWN0
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/09/2008 11:34