Saturday, December 7, 2013

Broadband Incident Report : : CASTON MUX 10 : LINE CARD (CI) : Reference 48064 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48064   Issue : 1  
  Detected Date: 07/12/2013   Detected Time: 13:51  
  Start Date: 07/12/2013   Start Time: 13:51  
  Anticipated Clear Date: 07/12/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 07/12/2013   Next Update Time: 18:00  
     
  Incident Headline: : CASTON MUX 10 : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: There will be no further updates until service is restored or there is a change in customer impact.  
  Dialling Codes Affected:
01953
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 47718 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47718   Issue : 7  
  Detected Date: 05/12/2013   Detected Time: 04:06  
  Start Date: 05/12/2013   Start Time: 04:00  
  Anticipated Clear Date: 08/12/2013   Anticipated Clear Time: 10:05  
  Next Update Date: 08/12/2013   Next Update Time: 10:05  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Some services are still affected, weather is impacting on not being able to visit required sites. There will be no further updates until service is restored.  
  Dialling Codes Affected:
0129401301013390138901397
0143601466014960149901522
0154001542015460158301586
0159501599016800168101688
0176401770017710180601808
0183801854018550185701866
0187701879018800188701950
0195101957019670197201997
01951019570196701972
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 48028 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48028   Issue : FINAL  
  Detected Date: 06/12/2013   Detected Time: 23:21  
  Start Date: 06/12/2013   Start Time: 23:16  
  Actual Clear Date: 07/12/2013   Actual Clear Time: 02:58  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 02:58. The root cause is under investigation with the vendor. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122701263012790130301328
0136201371014240148501502
0155301603017280179501920
0195301992020821102084380208800
020880202088090208438
 
  Duration: 0 days 03 hours 42 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48028 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48028   Issue : 2  
  Detected Date: 06/12/2013   Detected Time: 23:21  
  Start Date: 06/12/2013   Start Time: 23:16  
  Anticipated Clear Date: 07/12/2013   Anticipated Clear Time: 05:00  
  Next Update Date: 07/12/2013   Next Update Time: 04:30  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service has not yet been restored. An engineer is currently en route to site to investigate the cause of the failure, ETA 01:00. Spare hardware has also been ordered, ETA 04:00. Next update will be at 04:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0122701263012790130301328
0136201371014240148501502
0155301603017280179501920
0195301992020821102084380208800
020880202088090208438
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 6, 2013

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48028 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48028   Issue : 1  
  Detected Date: 06/12/2013   Detected Time: 23:21  
  Start Date: 06/12/2013   Start Time: 23:16  
  Anticipated Clear Date: 07/12/2013   Anticipated Clear Time: 03:25  
  Next Update Date: 07/12/2013   Next Update Time: 00:45  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 00:45.  
  Dialling Codes Affected:
0122701263012790130301328
0136201371014240148501502
0155301603017280179501920
0195301992020821102084380208800
020880202088090208438
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 10  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 07/12/2013   Anticipated Clear Time: 14:00  
  Next Update Date: 06/12/2013   Next Update Time: 08:30  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision test officer has identified a possible spare route and arranged for cabling work to be completed. All cabling and jointing team will be on site in the morning.  
  Dialling Codes Affected:
01352
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 9  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 06/12/2013   Next Update Time: 20:00  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. Precision test officer has identified a possible spare route and is currently seeking further approval to utilise this. Estimated time of restoration not yet known. Next update will be at 20:00 or sooner if there is a significant change in situation.  
  Dialling Codes Affected:
01352
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 8  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 16:15  
  Next Update Date: 06/12/2013   Next Update Time: 16:15  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations continue. Fault has been proven to a fibre fault. Next update will be at 16:15.  
  Dialling Codes Affected:
01352
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 7  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 12:15  
  Next Update Date: 06/12/2013   Next Update Time: 12:15  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision Test officer is due onsite at 10:30. Next update will be at 12:15 or sooner if significant progress made.  
  Dialling Codes Affected:
01352
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 6  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 12:00  
  Next Update Date: 06/12/2013   Next Update Time: 10:00  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. The Precision Test officer has confirmed that he is unable to continue faulting until day light hours due to the location of the fault. He will be returning to site at 09:30. Next update will be at 10:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01352
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 5  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 06/12/2013   Next Update Time: 05:45  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. The Precision Test Officer is now in the area of where the fault is suspected to be and he is continuing the investigations. Next update will be at 05:45 or sooner if significant progress made.  
  Dialling Codes Affected:
01352
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47814   Issue : 4  
  Detected Date: 05/12/2013   Detected Time: 12:52  
  Start Date: 05/12/2013   Start Time: 12:50  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 04:00  
  Next Update Date: 06/12/2013   Next Update Time: 03:00  
     
  Incident Headline: : CAERWYS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. The fault looks like it is located between Flint and Chester exchange. The Precision Test Officer is currently tracing the routing of the cable to locate the fault. Next update will be at 03:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01352
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 47718 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47718   Issue : 6  
  Detected Date: 05/12/2013   Detected Time: 04:06  
  Start Date: 05/12/2013   Start Time: 04:00  
  Anticipated Clear Date: 06/12/2013   Anticipated Clear Time: 05:00  
  Next Update Date: 06/12/2013   Next Update Time: 05:00  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not fully restored yet. 1416 Broadband end users are currently still being affected by the severe weather which is believed to be affecting power and radio systems in the area. Estimated time of repair unknown. There will be no further updates until service is restored or there is a change in customer impact.  
  Dialling Codes Affected:
0129401301013390138901397
0143601466014960149901522
0154001542015460158301586
0159501599016800168101688
0176401770018060180801838
0185401855018570186601877
0187901880018870195001951
01957019670197201997
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.