Saturday, August 27, 2016

Broadband Incident Report : : QUIDENHAM MUX 302 : EMERGENCY PEW : Reference 43268 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43268   Issue : 1  
  Detected Date: 27/08/2016   Detected Time: 11:18  
  Start Date: 27/08/2016   Start Time: 11:18  
  Anticipated Clear Date: 28/08/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 28/08/2016   Next Update Time: 02:00  
     
  Incident Headline: : QUIDENHAM MUX 302 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: EMERGENCY PEW RAISED FOR TRANSMISSION TO CARRY OUT AN SIU CARD REPLACEMENT AT WATTON NE21349-EA, SUSPECT LASER IS FAILING. WORK TO BE CARRIED OUT BETWEEN 00:01 AND 06:00 ON 28/08/16. EXPECTED DOWNTIME BETWEEN 30 MINUTES AND 1 HOUR : INTERMITTENT FAILING LASER AT WATTON NE21349-EA  
  Dialling Codes Affected:
01953
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[DIDMARTON] MUX LINE CARD : LOSS OF SERVICE : Reference 43362 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43362   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 20:54  
  Start Date: 27/08/2016   Start Time: 20:44  
  Actual Clear Date: 27/08/2016   Actual Clear Time: 21:36  
     
  Incident Headline: :[DIDMARTON] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01299 01454
 
  Duration: 0 days 00 hours 52 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[DIDMARTON] MUX LINE CARD : LOSS OF SERVICE : Reference 43362 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43362   Issue : 1  
  Detected Date: 27/08/2016   Detected Time: 20:54  
  Start Date: 27/08/2016   Start Time: 20:44  
  Anticipated Clear Date: 28/08/2016   Anticipated Clear Time: 20:54  
  Next Update Date: 28/08/2016   Next Update Time: 20:54  
     
  Incident Headline: :[DIDMARTON] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01299 01454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE : Reference 43304 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43304   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 16:09  
  Start Date: 27/08/2016   Start Time: 15:59  
  Actual Clear Date: 27/08/2016   Actual Clear Time: 15:59  
     
  Incident Headline: ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01473
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE : Reference 43307 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43307   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 16:09  
  Start Date: 27/08/2016   Start Time: 15:59  
  Actual Clear Date: 27/08/2016   Actual Clear Time: 15:59  
     
  Incident Headline: ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01473
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE : Reference 43303 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43303   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 16:09  
  Start Date: 27/08/2016   Start Time: 15:59  
  Actual Clear Date: 27/08/2016   Actual Clear Time: 15:59  
     
  Incident Headline: ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01473
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE : Reference 43304 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43304   Issue : 1  
  Detected Date: 27/08/2016   Detected Time: 16:09  
  Start Date: 27/08/2016   Start Time: 15:59  
  Anticipated Clear Date: 27/08/2016   Anticipated Clear Time: 20:09  
  Next Update Date: 27/08/2016   Next Update Time: 17:09  
     
  Incident Headline: ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01473
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE : Reference 43307 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43307   Issue : 1  
  Detected Date: 27/08/2016   Detected Time: 16:09  
  Start Date: 27/08/2016   Start Time: 15:59  
  Anticipated Clear Date: 27/08/2016   Anticipated Clear Time: 20:09  
  Next Update Date: 27/08/2016   Next Update Time: 17:09  
     
  Incident Headline: ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01473
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE : Reference 43303 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43303   Issue : 1  
  Detected Date: 27/08/2016   Detected Time: 16:09  
  Start Date: 27/08/2016   Start Time: 15:59  
  Anticipated Clear Date: 27/08/2016   Anticipated Clear Time: 20:09  
  Next Update Date: 27/08/2016   Next Update Time: 17:09  
     
  Incident Headline: ADSL :[GRUNDISBURGH]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01473
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[QUIDENHAM]: MUX 302 : LOSS OF SERVICE : Reference 43250 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43250   Issue : FINAL  
  Detected Date: 27/08/2016   Detected Time: 09:23  
  Start Date: 27/08/2016   Start Time: 09:20  
  Actual Clear Date: 27/08/2016   Actual Clear Time: 09:25  
     
  Incident Headline: ADSL :[QUIDENHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 09:25. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 00 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[QUIDENHAM]: MUX 302 : LOSS OF SERVICE : Reference 43250 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43250   Issue : 1  
  Detected Date: 27/08/2016   Detected Time: 09:23  
  Start Date: 27/08/2016   Start Time: 09:20  
  Anticipated Clear Date: 27/08/2016   Anticipated Clear Time: 13:23  
  Next Update Date: 27/08/2016   Next Update Time: 10:23  
     
  Incident Headline: ADSL :[QUIDENHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 25, 2016

Broadband Incident Report : ADSL : QUIDENHAM : MUX 302 : LOSS OF SERVICE : Reference 42841 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42841   Issue : FINAL  
  Detected Date: 25/08/2016   Detected Time: 07:15  
  Start Date: 25/08/2016   Start Time: 07:12  
  Actual Clear Date: 25/08/2016   Actual Clear Time: 07:19  
     
  Incident Headline: ADSL : QUIDENHAM : MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 07:19. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 00 hours 06 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[QUIDENHAM]: MUX 302 : LOSS OF SERVICE : Reference 42841 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42841   Issue : 1  
  Detected Date: 25/08/2016   Detected Time: 07:15  
  Start Date: 25/08/2016   Start Time: 07:12  
  Anticipated Clear Date: 25/08/2016   Anticipated Clear Time: 11:15  
  Next Update Date: 25/08/2016   Next Update Time: 08:15  
     
  Incident Headline: ADSL :[QUIDENHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.