Saturday, September 15, 2007

Broadband Incident Report : SLOUGH DSL 002 : LOSS OF SERVICE : Reference 22726 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22726   Issue : FINAL  
  Detected Date: 15/09/2007   Detected Time: 11:43  
  Start Date: 15/09/2007   Start Time: 11:43  
  Actual Clear Date: 15/09/2007   Actual Clear Time: 13:14  
     
  Incident Headline: SLOUGH DSL 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01753
 
     

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System Time Stamp: 15/09/2007 13:26

Broadband Incident Report : SLOUGH DSL 002 : LOSS OF SERVICE : Reference 22726 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22726   Issue : 1  
  Detected Date: 15/09/2007   Detected Time: 11:43  
  Start Date: 15/09/2007   Start Time: 11:43  
  Anticipated Clear Date: 15/09/2007   Anticipated Clear Time: 13:43  
     
  Incident Headline: SLOUGH DSL 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01753
 
     

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System Time Stamp: 15/09/2007 11:52

Broadband Incident Report : : PINNER MUX 102 : LOSS OF SERVICE : Reference 22686 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22686   Issue : FINAL  
  Detected Date: 15/09/2007   Detected Time: 01:57  
  Start Date: 15/09/2007   Start Time: 01:55  
  Actual Clear Date: 15/09/2007   Actual Clear Time: 04:45  
     
  Incident Headline: : PINNER MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a power cycle.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031140203226020814102081770208248
02083570208385020842602084290208537
02085820208621020872302087280208866
02088680208869020893002089310208933
0208966020886902089300208931
 
     

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System Time Stamp: 15/09/2007 04:53

Broadband Incident Report : : PINNER MUX 102 : LOSS OF SERVICE : Reference 22686 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22686   Issue : 4  
  Detected Date: 15/09/2007   Detected Time: 01:57  
  Start Date: 15/09/2007   Start Time: 01:55  
  Anticipated Clear Date: 15/09/2007   Anticipated Clear Time: 05:30  
     
  Incident Headline: : PINNER MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02031140203226020814102081770208248
02083570208385020842602084290208537
02085820208621020872302087280208866
02088680208869020893002089310208933
0208966020886902089300208931
 
     

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System Time Stamp: 15/09/2007 04:33

Broadband Incident Report : : PINNER MUX 102 : LOSS OF SERVICE : Reference 22686 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22686   Issue : 3  
  Detected Date: 15/09/2007   Detected Time: 01:57  
  Start Date: 15/09/2007   Start Time: 01:55  
  Anticipated Clear Date: 15/09/2007   Anticipated Clear Time: 04:29  
     
  Incident Headline: : PINNER MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is en route to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02031140203226020814102081770208248
02083570208385020842602084290208537
02085820208621020872302087280208866
02088680208869020893002089310208933
0208966020886902089300208931
 
     

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System Time Stamp: 15/09/2007 03:32

Broadband Incident Report : : PINNER MUX 102 : LOSS OF SERVICE : Reference 22686 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22686   Issue : 2  
  Detected Date: 15/09/2007   Detected Time: 01:57  
  Start Date: 15/09/2007   Start Time: 01:55  
  Anticipated Clear Date: 15/09/2007   Anticipated Clear Time: 03:55  
     
  Incident Headline: : PINNER MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02031140203226020814102081770208248
02083570208385020842602084290208537
02085820208621020872302087280208866
02088680208869020893002089310208933
0208966020886902089300208931
 
     

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System Time Stamp: 15/09/2007 02:47

Broadband Incident Report : : MANCHESTER MOSS SIDE MUX 102 : LOSS OF SERVICE : Reference 22682 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22682   Issue : FINAL  
  Detected Date: 15/09/2007   Detected Time: 01:19  
  Start Date: 15/09/2007   Start Time: 01:19  
  Actual Clear Date: 15/09/2007   Actual Clear Time: 02:00  
     
  Incident Headline: : MANCHESTER MOSS SIDE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a connecotr change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
016120016122016123016134016161
016186016123016134
 
     

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System Time Stamp: 15/09/2007 02:47

Broadband Incident Report : : PINNER MUX 102 : LOSS OF SERVICE : Reference 22686 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22686   Issue : 1  
  Detected Date: 15/09/2007   Detected Time: 01:57  
  Start Date: 15/09/2007   Start Time: 01:55  
  Anticipated Clear Date: 15/09/2007   Anticipated Clear Time: 03:55  
     
  Incident Headline: : PINNER MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02031140203226020814102081770208248
02083570208385020842602084290208537
02085820208621020872302087280208866
02088680208869020893002089310208933
0208966020886902089300208931
 
     

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System Time Stamp: 15/09/2007 02:47

Broadband Incident Report : : MANCHESTER MOSS SIDE MUX 102 : LOSS OF SERVICE : Reference 22682 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22682   Issue : 1  
  Detected Date: 15/09/2007   Detected Time: 01:19  
  Start Date: 15/09/2007   Start Time: 01:19  
  Anticipated Clear Date: 15/09/2007   Anticipated Clear Time: 03:19  
     
  Incident Headline: : MANCHESTER MOSS SIDE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
016120016122016123016134016161
016186016123016134
 
     

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System Time Stamp: 15/09/2007 01:39

Friday, September 14, 2007

Broadband Incident Report : MANCHESTER MOSS SIDE MUX 102 : DEGRADED SERVICE : Reference 22665 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22665   Issue : 3  
  Detected Date: 14/09/2007   Detected Time: 20:48  
  Start Date: 14/09/2007   Start Time: 20:45  
  Anticipated Clear Date: 14/09/2007   Anticipated Clear Time: 23:10  
     
  Incident Headline: MANCHESTER MOSS SIDE MUX 102 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016120016122016123016134016161
016186016123016134
 
     

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System Time Stamp: 14/09/2007 22:09

Broadband Incident Report : MANCHESTER MOSS SIDE MUX 102 : DEGRADED SERVICE : Reference 22665 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22665   Issue : 2  
  Detected Date: 14/09/2007   Detected Time: 20:48  
  Start Date: 14/09/2007   Start Time: 20:45  
  Anticipated Clear Date: 14/09/2007   Anticipated Clear Time: 22:45  
     
  Incident Headline: MANCHESTER MOSS SIDE MUX 102 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016120016122016123016134016161
016186016123016134
 
     

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System Time Stamp: 14/09/2007 21:29

Broadband Incident Report : MANCHESTER MOSS SIDE MUX 102 : DEGRADED SERVICE : Reference 22665 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22665   Issue : 1  
  Detected Date: 14/09/2007   Detected Time: 20:48  
  Start Date: 14/09/2007   Start Time: 20:45  
  Anticipated Clear Date: 14/09/2007   Anticipated Clear Time: 22:45  
     
  Incident Headline: MANCHESTER MOSS SIDE MUX 102 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
016120016122016123016134016161
016186016123016134
 
     

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System Time Stamp: 14/09/2007 21:00

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061079 Standard - (MID 8454116)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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14/09/2007 15:14
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061079

Planned duration details:

Planned start: 02/10/2007 00:00

Planned finish: 02/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061055 Standard - (MID 8453682)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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14/09/2007 15:11
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061055

Planned duration details:

Planned start: 02/10/2007 00:00

Planned finish: 02/10/2007 00:07

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. During this period there should be no loss of Service. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061127 Standard - (MID 8451908)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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14/09/2007 10:42
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061127

Planned duration details:

Planned start: 01/10/2007 18:00

Planned finish: 02/10/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 12 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061106 Standard - (MID 8451668)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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14/09/2007 10:39
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061106

Planned duration details:

Planned start: 01/10/2007 18:00

Planned finish: 02/10/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 12 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060985 Standard - (MID 8451015)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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14/09/2007 09:15
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060985

Planned duration details:

Planned start: 01/10/2007 00:00

Planned finish: 01/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, September 13, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061172 Emergency - (MID 8447082)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
13/09/2007 14:37
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061172

Planned duration details:

Planned start: 14/09/2007 02:00

Planned finish: 14/09/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**EMERGENCY** The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 30 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : CARDINGTON MUX 101: LOSS OF SERVICE : Reference 22559 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22559   Issue : FINAL  
  Detected Date: 13/09/2007   Detected Time: 12:04  
  Start Date: 13/09/2007   Start Time: 12:04  
  Actual Clear Date: 13/09/2007   Actual Clear Time: 13:55  
     
  Incident Headline: : CARDINGTON MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Planned outage arranged with the Eastern Electricity Board under ref 15294414, running until 17:00.
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01234
 
     

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System Time Stamp: 13/09/2007 14:00

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW059094 Standard - (MID 8446621)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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13/09/2007 13:58
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059094

Planned duration details:

Planned start: 27/09/2007 00:01

Planned finish: 27/09/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**CHANGE OF DATES FROM: 23/08/07 . This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 4 hours to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
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Broadband Incident Report : : CARDINGTON MUX 101: LOSS OF SERVICE : Reference 22559 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22559   Issue : 2  
  Detected Date: 13/09/2007   Detected Time: 12:04  
  Start Date: 13/09/2007   Start Time: 12:04  
  Anticipated Clear Date: 13/09/2007   Anticipated Clear Time: 14:30  
     
  Incident Headline: : CARDINGTON MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/09/2007 13:29