Friday, September 21, 2007

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : FINAL  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Actual Clear Date: 21/09/2007   Actual Clear Time: 14:30  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].






 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01902
 
     

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System Time Stamp: 21/09/2007 14:46

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061183 Standard - (MID 8519544)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/09/2007 14:38
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061183

Planned duration details:

Planned start: 11/10/2007 00:00

Planned finish: 11/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061166 Standard - (MID 8519039)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/09/2007 14:31
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061166

Planned duration details:

Planned start: 11/10/2007 00:00

Planned finish: 11/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061182 Standard - (MID 8518028)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/09/2007 13:45
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061182

Planned duration details:

Planned start: 10/10/2007 00:00

Planned finish: 10/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061165 Standard - (MID 8517598)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/09/2007 13:43
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061165

Planned duration details:

Planned start: 10/10/2007 00:00

Planned finish: 10/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW060928 Standard - (MID 8516995)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/09/2007 12:32
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060928

Planned duration details:

Planned start: 10/10/2007 08:41

Planned finish: 10/10/2007 09:10

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 60 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061212 Standard - (MID 8516104)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/09/2007 10:40
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061212

Planned duration details:

Planned start: 05/10/2007 00:01

Planned finish: 05/10/2007 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1hour and 59 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 8  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 10:05  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 09:08

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 7  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 09:14  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 08:19

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 6  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 07:03  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: CP Card Faulty. Spare card courierd from Magna Park. Task raised for Engineer to change it.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 06:06

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 5  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 06:00  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: CP Card Faulty. Spare card being courierd from Magna Park. ETA 05:30hrs


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 04:57

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 4  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 03:55  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: CP Card Faulty. Spare card being courierd from Magna Park. DSL Ops to be contacted when card on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 03:01

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 3  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 02:29  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer on site. CP Card Faulty. New card ordered. Awaiting ETA.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 01:33

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 2  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 02:13  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer on site. CP Card Faulty. New card being ordered.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 01:17

Broadband Incident Report : : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE : Reference 23290 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23290   Issue : 1  
  Detected Date: 20/09/2007   Detected Time: 23:22  
  Start Date: 20/09/2007   Start Time: 23:22  
  Anticipated Clear Date: 21/09/2007   Anticipated Clear Time: 01:22  
     
  Incident Headline: : FALLINGS PARK MUX 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer en-route to Fallings Park to deal.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01902
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 21/09/2007 00:11

Thursday, September 20, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW060042 Standard - (MID 8506424)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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20/09/2007 12:33
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Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW060042

Planned duration details:

Planned start: 25/09/2007 00:00

Planned finish: 25/09/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

RE-SCHEDULED***EMERGENCY PEW*** The Planned Engineering Work is required on the Broadband Nodes for deployment of Test Access Matrix equipment. There will be an outage to End-Users of approximately 15 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061557 Emergency - (MID 8503487)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
20/09/2007 09:01
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061557

Planned duration details:

Planned start: 21/09/2007 02:00

Planned finish: 21/09/2007 04:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061163 Standard - (MID 8502964)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
20/09/2007 08:59
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061163

Planned duration details:

Planned start: 08/10/2007 00:00

Planned finish: 08/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061164 Standard - (MID 8502511)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
20/09/2007 08:55
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061164

Planned duration details:

Planned start: 09/10/2007 00:00

Planned finish: 09/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW061177 Standard - (MID 8502044)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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20/09/2007 08:50
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW061177

Planned duration details:

Planned start: 09/10/2007 00:00

Planned finish: 09/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Software Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Wednesday, September 19, 2007

Broadband Incident Report : MANCHESTER SURFNET E1 : DEGRADED SERVICE : Reference 23074 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23074   Issue : FINAL  
  Detected Date: 19/09/2007   Detected Time: 04:24  
  Start Date: 19/09/2007   Start Time: 02:11  
  Actual Clear Date: 19/09/2007   Actual Clear Time: 13:55  
     
  Incident Headline: MANCHESTER SURFNET E1 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.





 
  Progress Details: Service has been restored by completing a reroute
This issue may have been due to

a Cable Fault

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2007 17:52

Broadband Incident Report : SLOUGH MUX 002 : LOSS OF SERVICE : Reference 23133 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23133   Issue : FINAL  
  Detected Date: 19/09/2007   Detected Time: 14:32  
  Start Date: 19/09/2007   Start Time: 14:31  
  Actual Clear Date: 19/09/2007   Actual Clear Time: 16:45  
     
  Incident Headline: SLOUGH MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a card reseat and fibre cleanse. BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01753
 
     

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System Time Stamp: 19/09/2007 17:03

Broadband Incident Report : SLOUGH MUX 002 : LOSS OF SERVICE : Reference 23133 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23133   Issue : 2  
  Detected Date: 19/09/2007   Detected Time: 14:32  
  Start Date: 19/09/2007   Start Time: 14:31  
  Anticipated Clear Date: 19/09/2007   Anticipated Clear Time: 16:31  
     
  Incident Headline: SLOUGH MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01753
 
     

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System Time Stamp: 19/09/2007 15:06