Saturday, December 19, 2015

Broadband Incident Report : ADSL :[BISHOPS NYMPTON]: MUX 001 : LOSS OF SERVICE : Reference 58570 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58570   Issue : FINAL  
  Detected Date: 19/12/2015   Detected Time: 19:36  
  Start Date: 19/12/2015   Start Time: 19:32  
  Actual Clear Date: 19/12/2015   Actual Clear Time: 20:12  
     
  Incident Headline: ADSL :[BISHOPS NYMPTON]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01769
 
  Duration: 0 days 00 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE : Reference 58583 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58583   Issue : FINAL  
  Detected Date: 19/12/2015   Detected Time: 19:36  
  Start Date: 19/12/2015   Start Time: 19:32  
  Actual Clear Date: 19/12/2015   Actual Clear Time: 20:12  
     
  Incident Headline: ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01805To Fo
 
  Duration: 0 days 00 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STICKLEPATH]: MUX 302 : LOSS OF SERVICE : Reference 58589 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58589   Issue : FINAL  
  Detected Date: 19/12/2015   Detected Time: 19:37  
  Start Date: 19/12/2015   Start Time: 19:32  
  Actual Clear Date: 19/12/2015   Actual Clear Time: 20:12  
     
  Incident Headline: ADSL :[STICKLEPATH]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01837To Fo
 
  Duration: 0 days 00 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PRAZE]: MUX 302 : LOSS OF SERVICE : Reference 58594 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58594   Issue : FINAL  
  Detected Date: 19/12/2015   Detected Time: 19:37  
  Start Date: 19/12/2015   Start Time: 19:30  
  Actual Clear Date: 19/12/2015   Actual Clear Time: 20:12  
     
  Incident Headline: ADSL :[PRAZE]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01209
 
  Duration: 0 days 00 hours 41 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PRAZE]: MUX 302 : LOSS OF SERVICE : Reference 58594 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58594   Issue : 1  
  Detected Date: 19/12/2015   Detected Time: 19:37  
  Start Date: 19/12/2015   Start Time: 19:30  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 23:37  
  Next Update Date: 19/12/2015   Next Update Time: 20:37  
     
  Incident Headline: ADSL :[PRAZE]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01209
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STICKLEPATH]: MUX 302 : LOSS OF SERVICE : Reference 58589 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58589   Issue : 1  
  Detected Date: 19/12/2015   Detected Time: 19:37  
  Start Date: 19/12/2015   Start Time: 19:32  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 23:37  
  Next Update Date: 19/12/2015   Next Update Time: 20:37  
     
  Incident Headline: ADSL :[STICKLEPATH]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01837To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BISHOPS NYMPTON]: MUX 001 : LOSS OF SERVICE : Reference 58570 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58570   Issue : 1  
  Detected Date: 19/12/2015   Detected Time: 19:36  
  Start Date: 19/12/2015   Start Time: 19:32  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 23:36  
  Next Update Date: 19/12/2015   Next Update Time: 20:36  
     
  Incident Headline: ADSL :[BISHOPS NYMPTON]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01769
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE : Reference 58583 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58583   Issue : 1  
  Detected Date: 19/12/2015   Detected Time: 19:36  
  Start Date: 19/12/2015   Start Time: 19:32  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 23:36  
  Next Update Date: 19/12/2015   Next Update Time: 20:36  
     
  Incident Headline: ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01805To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE : Reference 58492 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58492   Issue : FINAL  
  Detected Date: 19/12/2015   Detected Time: 15:36  
  Start Date: 19/12/2015   Start Time: 15:31  
  Actual Clear Date: 19/12/2015   Actual Clear Time: 16:35  
     
  Incident Headline: ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service restored at 16:35 by hardware re-seat at Exeter. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01823
 
  Duration: 0 days 01 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE : Reference 58492 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58492   Issue : 2  
  Detected Date: 19/12/2015   Detected Time: 15:36  
  Start Date: 19/12/2015   Start Time: 15:31  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 21:00  
  Next Update Date: 19/12/2015   Next Update Time: 19:00  
     
  Incident Headline: ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has arrived on site to continue investigations, with the assistance of the operational team. Remote re-route options are being investigated as a parallel action. Spare hardware has also been ordered to site, ETA to follow. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE : Reference 58492 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58492   Issue : 1  
  Detected Date: 19/12/2015   Detected Time: 15:36  
  Start Date: 19/12/2015   Start Time: 15:31  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 19:36  
  Next Update Date: 19/12/2015   Next Update Time: 16:36  
     
  Incident Headline: ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DOLWYDDELAN]: MUX 101 : LOSS OF SERVICE : Reference 58469 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58469   Issue : FINAL  
  Detected Date: 19/12/2015   Detected Time: 10:41  
  Start Date: 19/12/2015   Start Time: 10:31  
  Actual Clear Date: 19/12/2015   Actual Clear Time: 10:31  
     
  Incident Headline: ADSL :[DOLWYDDELAN]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01690
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DOLWYDDELAN]: MUX 101 : LOSS OF SERVICE : Reference 58469 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58469   Issue : 1  
  Detected Date: 19/12/2015   Detected Time: 10:41  
  Start Date: 19/12/2015   Start Time: 10:31  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 14:41  
  Next Update Date: 19/12/2015   Next Update Time: 11:41  
     
  Incident Headline: ADSL :[DOLWYDDELAN]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01690
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.