Thursday, February 23, 2012

Broadband Incident Report : : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE : Reference 5051 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5051   Issue : FINAL  
  Detected Date: 23/02/2012   Detected Time: 10:52  
  Start Date: 23/02/2012   Start Time: 10:49  
  Actual Clear Date: 23/02/2012   Actual Clear Time: 15:23  
     
  Incident Headline: : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 15:23; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01561
 
  Duration: 0 days 04 hours 34 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE : Reference 5051 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5051   Issue : 5  
  Detected Date: 23/02/2012   Detected Time: 10:52  
  Start Date: 23/02/2012   Start Time: 10:49  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 16:08  
  Next Update Date: 23/02/2012   Next Update Time: 16:08  
     
  Incident Headline: : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01561
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE : Reference 5051 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5051   Issue : 4  
  Detected Date: 23/02/2012   Detected Time: 10:52  
  Start Date: 23/02/2012   Start Time: 10:49  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 16:00  
  Next Update Date: 23/02/2012   Next Update Time: 15:15  
     
  Incident Headline: : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 14:20.  
  Dialling Codes Affected:
01561
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE : Reference 5051 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5051   Issue : 3  
  Detected Date: 23/02/2012   Detected Time: 10:52  
  Start Date: 23/02/2012   Start Time: 10:49  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 15:00  
  Next Update Date: 23/02/2012   Next Update Time: 14:00  
     
  Incident Headline: : LAURENCEKIRK MUX 101 & FETTERCAIRN 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01561
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAURENCEKIRK MUX 101 & FETTERCAIRN : DEGRADED SERVICE : Reference 5051 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5051   Issue : 2  
  Detected Date: 23/02/2012   Detected Time: 10:52  
  Start Date: 23/02/2012   Start Time: 10:49  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 13:00  
  Next Update Date: 23/02/2012   Next Update Time: 13:00  
     
  Incident Headline: : LAURENCEKIRK MUX 101 & FETTERCAIRN : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational teams are carrying out further remote diagnostics.  
  Dialling Codes Affected:
01561
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LAURENCEKIRK MUX 101 & FETTERCAIRN : DEGRADED SERVICE : Reference 5051 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5051   Issue : 1  
  Detected Date: 23/02/2012   Detected Time: 10:52  
  Start Date: 23/02/2012   Start Time: 10:49  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 12:49  
  Next Update Date: 23/02/2012   Next Update Time: 12:00  
     
  Incident Headline: : LAURENCEKIRK MUX 101 & FETTERCAIRN : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01561
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : FINAL  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Actual Clear Date: 23/02/2012   Actual Clear Time: 06:15  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:15; by completing: a change of circuit routing using dark fibres. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01635
 
  Duration: 0 days 16 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue 13 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : 13  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 08:30  
  Next Update Date: 23/02/2012   Next Update Time: 07:30  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue 12 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : 12  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 05:00  
  Next Update Date: 23/02/2012   Next Update Time: 04:30  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue 11 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : 11  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 03:15  
  Next Update Date: 23/02/2012   Next Update Time: 02:15  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 22, 2012

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : 10  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Anticipated Clear Date: 23/02/2012   Anticipated Clear Time: 01:30  
  Next Update Date: 23/02/2012   Next Update Time: 00:00  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. next update midnight
 
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : 9  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Anticipated Clear Date: 22/02/2012   Anticipated Clear Time: 22:45  
  Next Update Date: 22/02/2012   Next Update Time: 22:15  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 22.15
 
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE : Reference 4968 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4968   Issue : 8  
  Detected Date: 22/02/2012   Detected Time: 13:39  
  Start Date: 22/02/2012   Start Time: 13:36  
  Anticipated Clear Date: 22/02/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 22/02/2012   Next Update Time: 21:00  
     
  Incident Headline: : KINGSCLERE MUX 001, MSAN 301,302 & ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre which BT is progressing.  
  Dialling Codes Affected:
01635
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.