Saturday, January 8, 2011

Broadband Incident Report : : NORMANTON MUX 101 : LOSS OF SERVICE : Reference 644 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 644   Issue : FINAL  
  Detected Date: 08/01/2011   Detected Time: 16:00  
  Start Date: 08/01/2011   Start Time: 16:00  
  Actual Clear Date: 08/01/2011   Actual Clear Time: 21:15  
     
  Incident Headline: : NORMANTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a power cycle.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01924
 
     

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System Time Stamp: 08/01/2011 21:28

Broadband Incident Report : : NORMANTON MUX 101 : LOSS OF SERVICE : Reference 644 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 644   Issue : 3  
  Detected Date: 08/01/2011   Detected Time: 16:00  
  Start Date: 08/01/2011   Start Time: 16:00  
  Anticipated Clear Date: 08/01/2011   Anticipated Clear Time: 21:48  
     
  Incident Headline: : NORMANTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01924
 
     

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System Time Stamp: 08/01/2011 20:51

Broadband Incident Report : : NORMANTON MUX 101 : LOSS OF SERVICE : Reference 644 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 644   Issue : 2  
  Detected Date: 08/01/2011   Detected Time: 16:00  
  Start Date: 08/01/2011   Start Time: 16:00  
  Anticipated Clear Date: 08/01/2011   Anticipated Clear Time: 21:05  
     
  Incident Headline: : NORMANTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01924
 
     

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System Time Stamp: 08/01/2011 20:06

Broadband Incident Report : : NORMANTON MUX 101 : LOSS OF SERVICE : Reference 644 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 644   Issue : 1  
  Detected Date: 08/01/2011   Detected Time: 16:00  
  Start Date: 08/01/2011   Start Time: 16:00  
  Anticipated Clear Date: 08/01/2011   Anticipated Clear Time: 19:30  
     
  Incident Headline: : NORMANTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
-----------------------------------
An Engineer has been tasked to site due to service failing again.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01924
 
     

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System Time Stamp: 08/01/2011 18:22

Broadband Incident Report : : ERX14 KINGSTON : LOSS OF SERVICE : Reference 625 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 625   Issue : FINAL  
  Detected Date: 08/01/2011   Detected Time: 09:30  
  Start Date: 07/01/2011   Start Time: 22:54  
  Actual Clear Date: 08/01/2011   Actual Clear Time: 10:00  
     
  Incident Headline: : ERX14 KINGSTON : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored after power restored which was due to a Power Failure

Please note clear time is 10.00 - 08/01/11 and not as originally stated at 10.00 09/01/11 Thank you
----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 08/01/2011 12:30

Wednesday, January 5, 2011

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 218   Issue : FINAL  
  Detected Date: 05/01/2011   Detected Time: 01:03  
  Start Date: 05/01/2011   Start Time: 01:03  
  Actual Clear Date: 05/01/2011   Actual Clear Time: 10:10  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 05/01/2011 10:26

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 218   Issue : 4  
  Detected Date: 05/01/2011   Detected Time: 01:03  
  Start Date: 05/01/2011   Start Time: 01:03  
  Anticipated Clear Date: 05/01/2011   Anticipated Clear Time: 10:00  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 05/01/2011 07:49

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 218   Issue : 3  
  Detected Date: 05/01/2011   Detected Time: 01:03  
  Start Date: 05/01/2011   Start Time: 01:03  
  Anticipated Clear Date: 05/01/2011   Anticipated Clear Time: 08:00  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 05/01/2011 04:46

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 218   Issue : 2  
  Detected Date: 05/01/2011   Detected Time: 01:03  
  Start Date: 05/01/2011   Start Time: 01:03  
  Anticipated Clear Date: 05/01/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 05/01/2011 02:51

Broadband Incident Report : EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE : Reference 218 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 218   Issue : 1  
  Detected Date: 05/01/2011   Detected Time: 01:03  
  Start Date: 05/01/2011   Start Time: 01:03  
  Anticipated Clear Date: 05/01/2011   Anticipated Clear Time: 03:03  
     
  Incident Headline: EMSWORTH MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01243
 
     

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System Time Stamp: 05/01/2011 01:22

Tuesday, January 4, 2011

Broadband Incident Report : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 195   Issue : FINAL  
  Detected Date: 04/01/2011   Detected Time: 16:41  
  Start Date: 04/01/2011   Start Time: 16:37  
  Actual Clear Date: 04/01/2011   Actual Clear Time: 19:23  
     
  Incident Headline: LANE END MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01494
 
     

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System Time Stamp: 04/01/2011 19:29

Broadband Incident Report : : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 195   Issue : 3  
  Detected Date: 04/01/2011   Detected Time: 16:41  
  Start Date: 04/01/2011   Start Time: 16:37  
  Anticipated Clear Date: 04/01/2011   Anticipated Clear Time: 20:30  
     
  Incident Headline: : LANE END MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01494
 
     

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System Time Stamp: 04/01/2011 19:18

Broadband Incident Report : : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 195   Issue : 2  
  Detected Date: 04/01/2011   Detected Time: 16:41  
  Start Date: 04/01/2011   Start Time: 16:37  
  Anticipated Clear Date: 04/01/2011   Anticipated Clear Time: 18:37  
     
  Incident Headline: : LANE END MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01494
 
     

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System Time Stamp: 04/01/2011 17:16

Broadband Incident Report : : LANE END MUX 101 : DEGRADED SERVICE : Reference 195 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 195   Issue : 1  
  Detected Date: 04/01/2011   Detected Time: 16:41  
  Start Date: 04/01/2011   Start Time: 16:37  
  Anticipated Clear Date: 04/01/2011   Anticipated Clear Time: 18:37  
     
  Incident Headline: : LANE END MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01494
 
     

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System Time Stamp: 04/01/2011 16:55