Saturday, February 21, 2009

Broadband Incident Report : : MAIDSTONE MUX 102 : LOSS OF SERVICE : Reference 4189 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4189   Issue : FINAL  
  Detected Date: 21/02/2009   Detected Time: 01:23  
  Start Date: 21/02/2009   Start Time: 01:20  
  Actual Clear Date: 21/02/2009   Actual Clear Time: 02:25  
     
  Incident Headline: : MAIDSTONE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Power Cycle

This issue may have been due to
an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01622
 
     

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System Time Stamp: 21/02/2009 05:51

Broadband Incident Report : : MAIDSTONE MUX 102 : LOSS OF SERVICE : Reference 4189 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4189   Issue : 4  
  Detected Date: 21/02/2009   Detected Time: 01:23  
  Start Date: 21/02/2009   Start Time: 01:20  
  Anticipated Clear Date: 21/02/2009   Anticipated Clear Time: 05:25  
     
  Incident Headline: : MAIDSTONE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 02:25, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01622
 
     

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System Time Stamp: 21/02/2009 02:33

Broadband Incident Report : : MAIDSTONE MUX 102 : LOSS OF SERVICE : Reference 4189 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4189   Issue : 3  
  Detected Date: 21/02/2009   Detected Time: 01:23  
  Start Date: 21/02/2009   Start Time: 01:20  
  Anticipated Clear Date: 21/02/2009   Anticipated Clear Time: 03:20  
     
  Incident Headline: : MAIDSTONE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01622
 
     

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System Time Stamp: 21/02/2009 02:05

Broadband Incident Report : : MAIDSTONE MUX 102 : LOSS OF SERVICE : Reference 4189 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4189   Issue : 2  
  Detected Date: 21/02/2009   Detected Time: 01:23  
  Start Date: 21/02/2009   Start Time: 01:20  
  Anticipated Clear Date: 21/02/2009   Anticipated Clear Time: 03:20  
     
  Incident Headline: : MAIDSTONE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01622
 
     

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System Time Stamp: 21/02/2009 01:46

Broadband Incident Report : : MAIDSTONE MUX 102 : LOSS OF SERVICE : Reference 4189 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4189   Issue : 1  
  Detected Date: 21/02/2009   Detected Time: 01:23  
  Start Date: 21/02/2009   Start Time: 01:20  
  Anticipated Clear Date: 21/02/2009   Anticipated Clear Time: 03:20  
     
  Incident Headline: : MAIDSTONE MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01622
 
     

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System Time Stamp: 21/02/2009 01:34

Thursday, February 19, 2009

Broadband Incident Report : FLEET MSAN 301 : LOSS OF SERVICE, PEW FAILURE : Reference 4038 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4038   Issue : FINAL  
  Detected Date: 19/02/2009   Detected Time: 06:04  
  Start Date: 19/02/2009   Start Time: 06:02  
  Actual Clear Date: 19/02/2009   Actual Clear Time: 09:00  
     
  Incident Headline: FLEET MSAN 301 : LOSS OF SERVICE, PEW FAILURE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01252
 
     

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System Time Stamp: 19/02/2009 12:08

Broadband Incident Report : FLEET MSAN 301 : LOSS OF SERVICE, PEW FAILURE : Reference 4038 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4038   Issue : 5  
  Detected Date: 19/02/2009   Detected Time: 06:04  
  Start Date: 19/02/2009   Start Time: 06:02  
  Anticipated Clear Date: 19/02/2009   Anticipated Clear Time: 12:00  
     
  Incident Headline: FLEET MSAN 301 : LOSS OF SERVICE, PEW FAILURE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 09:00, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01252
 
     

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System Time Stamp: 19/02/2009 09:21

Broadband Incident Report : FLEET MSAN 301 : LOSS OF SERVICE : Reference 4038 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4038   Issue : 4  
  Detected Date: 19/02/2009   Detected Time: 06:04  
  Start Date: 19/02/2009   Start Time: 06:02  
  Anticipated Clear Date: 19/02/2009   Anticipated Clear Time: 09:30  
     
  Incident Headline: FLEET MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01252
 
     

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System Time Stamp: 19/02/2009 07:35

Broadband Incident Report : FLEET MSAN 301 : LOSS OF SERVICE : Reference 4038 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4038   Issue : 3  
  Detected Date: 19/02/2009   Detected Time: 06:04  
  Start Date: 19/02/2009   Start Time: 06:02  
  Anticipated Clear Date: 19/02/2009   Anticipated Clear Time: 09:30  
     
  Incident Headline: FLEET MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01252
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/02/2009 07:28

Broadband Incident Report : : FLEET MUX 301 : LOSS OF SERVICE : Reference 4038 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4038   Issue : 2  
  Detected Date: 19/02/2009   Detected Time: 06:04  
  Start Date: 19/02/2009   Start Time: 06:02  
  Anticipated Clear Date: 19/02/2009   Anticipated Clear Time: 08:02  
     
  Incident Headline: : FLEET MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01252
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/02/2009 06:38

Broadband Incident Report : : FLEET MUX 301 : LOSS OF SERVICE : Reference 4038 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4038   Issue : 1  
  Detected Date: 19/02/2009   Detected Time: 06:04  
  Start Date: 19/02/2009   Start Time: 06:02  
  Anticipated Clear Date: 19/02/2009   Anticipated Clear Time: 08:02  
     
  Incident Headline: : FLEET MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01252
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/02/2009 06:11