Saturday, March 26, 2011

Broadband Incident Report : MSIP : NOTTINGHAM : LOSS OF SERVICE : Reference 10047 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10047   Issue : FINAL  
  Detected Date: 26/03/2011   Detected Time: 20:31  
  Start Date: 26/03/2011   Start Time: 20:31  
  Actual Clear Date: 26/03/2011   Actual Clear Time: 21:04  
     
  Incident Headline: MSIP : NOTTINGHAM : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:04 after a card was reseated
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
011580115901636019490288167
011590163601949
 
  Duration: 0 days 00 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : MSIP : NOTTINGHAM : LOSS OF SERVICE : Reference 10047 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10047   Issue : 1  
  Detected Date: 26/03/2011   Detected Time: 20:31  
  Start Date: 26/03/2011   Start Time: 20:31  
  Anticipated Clear Date: 26/03/2011   Anticipated Clear Time: 22:31  
     
  Incident Headline: MSIP : NOTTINGHAM : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 3049 broadband end users. Completing initial diagnostics. Next update will be at 21:15

 
  Dialling Codes Affected:
011580115901636019490288167
011590163601949
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : BBIP : ESR2 FARADAY 2 : LOSS OF SERVICE : : Reference 10035 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10035   Issue : 1  
  Detected Date: 26/03/2011   Detected Time: 14:26  
  Start Date: 26/03/2011   Start Time: 14:26  
  Anticipated Clear Date: 26/03/2011   Anticipated Clear Time: 16:26  
     
  Incident Headline: BBIP : ESR2 FARADAY 2 : LOSS OF SERVICE :  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 15.30.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Friday, March 25, 2011

Broadband Incident Report : : BAYNARD MUX 102 : LOSS OF SERVICE : Reference 9879 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9879   Issue : FINAL  
  Detected Date: 25/03/2011   Detected Time: 07:37  
  Start Date: 25/03/2011   Start Time: 07:30  
  Actual Clear Date: 25/03/2011   Actual Clear Time: 08:45  
     
  Incident Headline: : BAYNARD MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully Restored 08:45 after connectors were reseated in Faraday.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02032570207417020760002076060207702
020772602077960207606
 
  Duration: 0 days 01 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BAYNARD MUX 102 : LOSS OF SERVICE : Reference 9879 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9879   Issue : 1  
  Detected Date: 25/03/2011   Detected Time: 07:37  
  Start Date: 25/03/2011   Start Time: 07:30  
  Anticipated Clear Date: 25/03/2011   Anticipated Clear Time: 09:30  
     
  Incident Headline: : BAYNARD MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 08:45  
  Dialling Codes Affected:
02032570207417020760002076060207702
020772602077960207606
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, March 24, 2011

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9700 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9700   Issue : FINAL  
  Detected Date: 24/03/2011   Detected Time: 10:30  
  Start Date: 24/03/2011   Start Time: 10:25  
  Actual Clear Date: 24/03/2011   Actual Clear Time: 11:31  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:31; by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201224012290123601252
0125301268012700127601279
01282012930130501315501322
0132501382014030142201457
01473014840149201505015135
01515401522015390154301582
01604016122016123016130016168
016190016198016230164201663
0167001691017040170801709
0173601772017730179201843
01903019123019126019142019145
01914801924019260193201942
01943019460195302073850208607
02086420208643023925802871270287137
028902402890310287127
 
  Duration: 0 days 01 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9700 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9700   Issue : 2  
  Detected Date: 24/03/2011   Detected Time: 10:30  
  Start Date: 24/03/2011   Start Time: 10:25  
  Anticipated Clear Date: 24/03/2011   Anticipated Clear Time: 12:25  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival to be advised.  
  Dialling Codes Affected:
0113201224012290123601252
0125301268012700127601279
01282012930130501315501322
0132501382014030142201457
01473014840149201505015135
01515401522015390154301582
01604016122016123016130016168
016190016198016230164201663
0167001691017040170801709
0173601772017730179201843
01903019123019126019142019145
01914801924019260193201942
01943019460195302073850208607
02086420208643023925802871270287137
028902402890310287127
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9700 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9700   Issue : 1  
  Detected Date: 24/03/2011   Detected Time: 10:30  
  Start Date: 24/03/2011   Start Time: 10:25  
  Anticipated Clear Date: 24/03/2011   Anticipated Clear Time: 12:25  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 11:30


 
  Dialling Codes Affected:
0113201224012290123601252
0125301268012700127601279
01282012930130501315501322
0132501382014030142201457
01473014840149201505015135
01515401522015390154301582
01604016122016123016130016168
016190016198016230164201663
0167001691017040170801709
0173601772017730179201843
01903019123019126019142019145
01914801924019260193201942
01943019460195302073850208607
02086420208643023925802871270287137
028902402890310287127
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BANCHORY MUX 102 : LOSS OF SERVICE : Reference 9666 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9666   Issue : FINAL  
  Detected Date: 24/03/2011   Detected Time: 07:31  
  Start Date: 24/03/2011   Start Time: 07:30  
  Actual Clear Date: 24/03/2011   Actual Clear Time: 09:25  
     
  Incident Headline: : BANCHORY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:25; by completing: A reseat of internal cable connector. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01330
 
  Duration: 0 days 01 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BANCHORY MUX 102 : LOSS OF SERVICE : Reference 9666 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9666   Issue : 3  
  Detected Date: 24/03/2011   Detected Time: 07:31  
  Start Date: 24/03/2011   Start Time: 07:30  
  Anticipated Clear Date: 24/03/2011   Anticipated Clear Time: 10:15  
     
  Incident Headline: : BANCHORY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BANCHORY MUX 102 : LOSS OF SERVICE : Reference 9666 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9666   Issue : 2  
  Detected Date: 24/03/2011   Detected Time: 07:31  
  Start Date: 24/03/2011   Start Time: 07:30  
  Anticipated Clear Date: 24/03/2011   Anticipated Clear Time: 09:30  
     
  Incident Headline: : BANCHORY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival to be advised  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BANCHORY MUX 102 : LOSS OF SERVICE : Reference 9666 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9666   Issue : 1  
  Detected Date: 24/03/2011   Detected Time: 07:31  
  Start Date: 24/03/2011   Start Time: 07:30  
  Anticipated Clear Date: 24/03/2011   Anticipated Clear Time: 09:30  
     
  Incident Headline: : BANCHORY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 1353 broadband end users. Operational team completing initial diagnostics. Next update will be at 08:00



 
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Wednesday, March 23, 2011

Broadband Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9532 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9532   Issue : FINAL  
  Detected Date: 23/03/2011   Detected Time: 12:25  
  Start Date: 23/03/2011   Start Time: 12:25  
  Actual Clear Date: 23/03/2011   Actual Clear Time: 14:42  
     
  Incident Headline: MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14.42; by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120401244012480125301254
0127401282012830132501422
014230143201477015128015134
0151440151470151480152401535
016127016128016165016170016173
016174016176016179016184016187
0161880161920161950169101768
0177201782019240192501928
019420194801978LLLV0LLMR0
01978
 
  Duration: 0 days 02 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940