Saturday, January 9, 2010

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : FINAL  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Actual Clear Date: 09/01/2010   Actual Clear Time: 14:45  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 09/01/2010 15:41

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 9  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 15:20  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 09/01/2010 14:22

Broadband Incident Report : : NOTTINGHAM NODE 2006 : PARTIAL LOSS OF SERVICE : Reference 693 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 693   Issue : 2  
  Detected Date: 09/01/2010   Detected Time: 12:30  
  Start Date: 09/01/2010   Start Time: 12:07  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 14:07  
     
  Incident Headline: : NOTTINGHAM NODE 2006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details:  
  Dialling Codes Affected:
0113201158011590116201205
012060121320121350122701246
0125501263012830128401328
0133201353013540136201379
0139401427014720147301476
0149501502015070150901522
0152401529015360155301572
0160301623016290163601664
0168901691016920170801728
0173301754017730177501777
0178001782017850178701799
0184201858018890190901933
019490195301977019860247622
01986
 
     

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System Time Stamp: 09/01/2010 13:41

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 8  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 14:15  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 09/01/2010 12:58

Broadband Incident Report : : NOTTINGHAM NODE 2006 : PARTIAL LOSS OF SERVICE : Reference 693 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 693   Issue : 1  
  Detected Date: 09/01/2010   Detected Time: 12:30  
  Start Date: 09/01/2010   Start Time: 12:07  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 14:07  
     
  Incident Headline: : NOTTINGHAM NODE 2006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0113201158011590116201205
012060121320121350122701246
0125501263012830128401328
0133201353013540136201379
0139401427014720147301476
0149501502015070150901522
0152401529015360155301572
0160301623016290163601664
0168901691016920170801728
0173301754017730177501777
0178001782017850178701799
0184201858018890190901933
019490195301977019860247622
01986
 
     

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System Time Stamp: 09/01/2010 12:48

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 7  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 12:55  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 09/01/2010 11:57

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 6  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 11:30  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 09/01/2010 09:09

Broadband Incident Report : INVERNESS AREA 8 ADSL MUXS : LOSS OF SERVICE : Reference 611 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 611   Issue : FINAL  
  Detected Date: 08/01/2010   Detected Time: 13:59  
  Start Date: 08/01/2010   Start Time: 13:55  
  Actual Clear Date: 09/01/2010   Actual Clear Time: 01:55  
     
  Incident Headline: INVERNESS AREA 8 ADSL MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Configuration
This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01445
 
     

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System Time Stamp: 09/01/2010 03:00

Friday, January 8, 2010

Broadband Incident Report : INVERNESS AREA 8 ADSL MUXS : LOSS OF SERVICE : Reference 611 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 611   Issue : 3  
  Detected Date: 08/01/2010   Detected Time: 13:59  
  Start Date: 08/01/2010   Start Time: 13:55  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 02:00  
     
  Incident Headline: INVERNESS AREA 8 ADSL MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01445
 
     

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System Time Stamp: 08/01/2010 22:55

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 5  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 09/01/2010   Anticipated Clear Time: 09:00  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An engineer will be tasked to site in daylight hours due to adverse weather conditions.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 08/01/2010 21:56

Broadband Incident Report : INVERNESS AREA 8 ADSL MUXS : LOSS OF SERVICE : Reference 611 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 611   Issue : 2  
  Detected Date: 08/01/2010   Detected Time: 13:59  
  Start Date: 08/01/2010   Start Time: 13:55  
  Anticipated Clear Date: 08/01/2010   Anticipated Clear Time: 23:30  
     
  Incident Headline: INVERNESS AREA 8 ADSL MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01445
 
     

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System Time Stamp: 08/01/2010 21:08

Broadband Incident Report : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 4  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 08/01/2010   Anticipated Clear Time: 20:00  
     
  Incident Headline: DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01361
 
     

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System Time Stamp: 08/01/2010 15:49

Broadband Incident Report : : INVERNESS AREA 5 ADSL MUXS : LOSS OF SERVICE : Reference 611 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 611   Issue : 1  
  Detected Date: 08/01/2010   Detected Time: 13:59  
  Start Date: 08/01/2010   Start Time: 13:55  
  Anticipated Clear Date: 08/01/2010   Anticipated Clear Time: 15:55  
     
  Incident Headline: : INVERNESS AREA 5 ADSL MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can beS found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01445
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 08/01/2010 14:12

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 497   Issue : 3  
  Detected Date: 07/01/2010   Detected Time: 16:22  
  Start Date: 07/01/2010   Start Time: 16:19  
  Anticipated Clear Date: 08/01/2010   Anticipated Clear Time: 14:24  
     
  Incident Headline: : DUNS MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01361
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 08/01/2010 13:25