Saturday, July 27, 2013

Broadband Incident Report : : HARTING MUX 101 AND 102 : LOSS OF SERVICE : Reference 32104 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32104   Issue : 1  
  Detected Date: 27/07/2013   Detected Time: 23:33  
  Start Date: 27/07/2013   Start Time: 23:30  
  Anticipated Clear Date: 28/07/2013   Anticipated Clear Time: 03:38  
  Next Update Date: 28/07/2013   Next Update Time: 02:00  
     
  Incident Headline: : HARTING MUX 101 AND 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Completing initial diagnostics. Next update will be at 02:00.
 
  Dialling Codes Affected:
01730
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLOUGH NODE 05200 : LOSS OF SERVICE : Reference 32044 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32044   Issue : FINAL  
  Detected Date: 27/07/2013   Detected Time: 15:11  
  Start Date: 27/07/2013   Start Time: 15:11  
  Actual Clear Date: 27/07/2013   Actual Clear Time: 15:17  
     
  Incident Headline: : SLOUGH NODE 05200 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Retrospective report. Service restored at 15.17 after a card was changed at Slough.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01753
 
  Duration: 0 days 00 hours 06 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 26, 2013

Broadband Incident Report : : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE : Reference 31899 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31899   Issue : FINAL  
  Detected Date: 26/07/2013   Detected Time: 04:37  
  Start Date: 26/07/2013   Start Time: 04:34  
  Actual Clear Date: 26/07/2013   Actual Clear Time: 11:47  
     
  Incident Headline: : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored att 11:47 by hardware re seat in slough. spare hardware is still en route with an ETA of 13:10 in case it is required. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01753
 
  Duration: 0 days 07 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE : Reference 31899 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31899   Issue : 5  
  Detected Date: 26/07/2013   Detected Time: 04:37  
  Start Date: 26/07/2013   Start Time: 04:34  
  Anticipated Clear Date: 26/07/2013   Anticipated Clear Time: 13:30  
  Next Update Date: 26/07/2013   Next Update Time: 13:30  
     
  Incident Headline: : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is on site at Slough liaising with operational team to restore service. Spares have been ordered in case they are required, their ETA is 13:10.  
  Dialling Codes Affected:
01753
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE : Reference 31899 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31899   Issue : 4  
  Detected Date: 26/07/2013   Detected Time: 04:37  
  Start Date: 26/07/2013   Start Time: 04:34  
  Anticipated Clear Date: 26/07/2013   Anticipated Clear Time: 11:00  
  Next Update Date: 26/07/2013   Next Update Time: 09:30  
     
  Incident Headline: : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Another engineer is being tasked to site to assist investigation. New hardware has been ordered to site, ETA is 13:10.  
  Dialling Codes Affected:
01753
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE : Reference 31899 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31899   Issue : 3  
  Detected Date: 26/07/2013   Detected Time: 04:37  
  Start Date: 26/07/2013   Start Time: 04:34  
  Anticipated Clear Date: 26/07/2013   Anticipated Clear Time: 09:31  
  Next Update Date: 26/07/2013   Next Update Time: 08:00  
     
  Incident Headline: : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is on site investigating. Root cause and estimated time of repair are not known at present. New hardware has been ordered to site, ETA is 13:10. Next update will be at 06:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
01753
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE : Reference 31899 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31899   Issue : 2  
  Detected Date: 26/07/2013   Detected Time: 04:37  
  Start Date: 26/07/2013   Start Time: 04:34  
  Anticipated Clear Date: 26/07/2013   Anticipated Clear Time: 06:41  
  Next Update Date: 26/07/2013   Next Update Time: 06:34  
     
  Incident Headline: : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is on site investigating. Root cause and estimated time of repair are not known at present. Next update will be at 06:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
01753
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE : Reference 31899 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31899   Issue : 1  
  Detected Date: 26/07/2013   Detected Time: 04:37  
  Start Date: 26/07/2013   Start Time: 04:34  
  Anticipated Clear Date: 26/07/2013   Anticipated Clear Time: 06:41  
  Next Update Date: 26/07/2013   Next Update Time: 05:41  
     
  Incident Headline: : SLOUGH NODE 05200 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 05:45

 
  Dialling Codes Affected:
01753
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 25, 2013

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31698   Issue : FINAL  
  Detected Date: 24/07/2013   Detected Time: 15:53  
  Start Date: 24/07/2013   Start Time: 15:48  
  Actual Clear Date: 25/07/2013   Actual Clear Time: 06:35  
     
  Incident Headline: : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 06.35 after a fibre was changed on transmission equipment at Attleborough.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012630169201953
 
  Duration: 0 days 14 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31698   Issue : 10  
  Detected Date: 24/07/2013   Detected Time: 15:53  
  Start Date: 24/07/2013   Start Time: 15:48  
  Anticipated Clear Date: 25/07/2013   Anticipated Clear Time: 07:49  
  Next Update Date: 25/07/2013   Next Update Time: 07:30  
     
  Incident Headline: : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision test officer has moved the fibre at Attleborough. He is now en route back to Watton to complete the work there. Next update will be at 07:30

 
  Dialling Codes Affected:
012630169201953
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31698   Issue : 9  
  Detected Date: 24/07/2013   Detected Time: 15:53  
  Start Date: 24/07/2013   Start Time: 15:48  
  Anticipated Clear Date: 25/07/2013   Anticipated Clear Time: 07:49  
  Next Update Date: 25/07/2013   Next Update Time: 06:00  
     
  Incident Headline: : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision test office has located the damage in a joint box. He is currently off loading the affected fibre to a working fibre on a different cable. Next update will be at 06:00
 
  Dialling Codes Affected:
012630169201953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31698   Issue : 8  
  Detected Date: 24/07/2013   Detected Time: 15:53  
  Start Date: 24/07/2013   Start Time: 15:48  
  Anticipated Clear Date: 25/07/2013   Anticipated Clear Time: 05:07  
  Next Update Date: 25/07/2013   Next Update Time: 04:15  
     
  Incident Headline: : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision test officer is on site. His investigations are on-going into a possible fibre fault. Root cause and estimated time of repair are not known at present. Next update will be at 04:15

 
  Dialling Codes Affected:
012630169201953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31698   Issue : 7  
  Detected Date: 24/07/2013   Detected Time: 15:53  
  Start Date: 24/07/2013   Start Time: 15:48  
  Anticipated Clear Date: 25/07/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 25/07/2013   Next Update Time: 02:15  
     
  Incident Headline: : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision test officer is en route to site. His ETA is 01:15. Root cause and estimated time of repair are not known at present. Next update will be at 02:15  
  Dialling Codes Affected:
012630169201953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.