Friday, July 20, 2012

Broadband Incident Report : : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE : Reference 26238 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26238   Issue : FINAL  
  Detected Date: 20/07/2012   Detected Time: 13:37  
  Start Date: 20/07/2012   Start Time: 13:35  
  Actual Clear Date: 20/07/2012   Actual Clear Time: 14:30  
     
  Incident Headline: : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01362014930160301953
 
  Duration: 0 days 00 hours 55 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE : Reference 26238 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26238   Issue : 2  
  Detected Date: 20/07/2012   Detected Time: 13:37  
  Start Date: 20/07/2012   Start Time: 13:35  
  Anticipated Clear Date: 20/07/2012   Anticipated Clear Time: 16:35  
  Next Update Date: 20/07/2012   Next Update Time: 15:15  
     
  Incident Headline: : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software. Next update will be at 15:15  
  Dialling Codes Affected:
01362014930160301953
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE : Reference 26238 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26238   Issue : 1  
  Detected Date: 20/07/2012   Detected Time: 13:37  
  Start Date: 20/07/2012   Start Time: 13:35  
  Anticipated Clear Date: 20/07/2012   Anticipated Clear Time: 15:35  
  Next Update Date: 20/07/2012   Next Update Time: 15:00  
     
  Incident Headline: : NORWICH NODE 09003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 15:00  
  Dialling Codes Affected:
01362014930160301953
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 19, 2012

Broadband Incident Report : : DUNDEE STEEPLE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 26096 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26096   Issue : 1  
  Detected Date: 19/07/2012   Detected Time: 02:11  
  Start Date: 19/07/2012   Start Time: 02:08  
  Anticipated Clear Date: 19/07/2012   Anticipated Clear Time: 02:11  
  Next Update Date: 19/07/2012   Next Update Time: 02:11  
     
  Incident Headline: : DUNDEE STEEPLE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.

 
  Progress Details: Service has been restored as of 02:11 by completing a reseat of hardware.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 18, 2012

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : FINAL  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Actual Clear Date: 18/07/2012   Actual Clear Time: 15:53  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:53; by completing: a software download. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01403
 
  Duration: 0 days 08 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue 8 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : 8  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 18/07/2012   Next Update Time: 17:00  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : 7  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 16:00  
  Next Update Date: 18/07/2012   Next Update Time: 15:30  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer still cooping with operational team, performing card changes. Operational team monitoring for stability.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 26029 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26029   Issue : FINAL  
  Detected Date: 18/07/2012   Detected Time: 12:05  
  Start Date: 18/07/2012   Start Time: 11:50  
  Actual Clear Date: 18/07/2012   Actual Clear Time: 12:37  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:37; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
  Duration: 0 days 00 hours 47 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : 6  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 15:00  
  Next Update Date: 18/07/2012   Next Update Time: 14:35  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer is onsite cooping with operational team.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 26029 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26029   Issue : 1  
  Detected Date: 18/07/2012   Detected Time: 12:05  
  Start Date: 18/07/2012   Start Time: 11:50  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 18/07/2012   Next Update Time: 13:30  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : 5  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 18/07/2012   Next Update Time: 13:30  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer delayed. ETA is 12:20.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : 4  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 18/07/2012   Next Update Time: 12:15  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to pick up replacement hardware.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SLINFOLD DSL 001 : DEGRADED SERVICE : Reference 25977 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25977   Issue : 3  
  Detected Date: 18/07/2012   Detected Time: 07:14  
  Start Date: 18/07/2012   Start Time: 07:14  
  Anticipated Clear Date: 18/07/2012   Anticipated Clear Time: 11:15  
  Next Update Date: 18/07/2012   Next Update Time: 11:15  
     
  Incident Headline: : SLINFOLD DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site to collect spares.  
  Dialling Codes Affected:
01403
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.