Thursday, April 24, 2014

Broadband Incident Report : ADSL : REARSBY MUX 301 : DEGRADED SERVICE : INCIDENT CANCELLED : Reference 14183 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14183   Issue : FINAL  
  Detected Date: 24/04/2014   Detected Time: 03:28  
  Start Date: 24/04/2014   Start Time: 03:15  
  Actual Clear Date: 24/04/2014   Actual Clear Time: 03:15  
     
  Incident Headline: ADSL : REARSBY MUX 301 : DEGRADED SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Incident Cancelled. Raised in error.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01664
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : REARSBY MUX 301 : DEGRADED SERVICE : Reference 14183 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14183   Issue : FINAL  
  Detected Date: 24/04/2014   Detected Time: 03:28  
  Start Date: 24/04/2014   Start Time: 03:15  
  Actual Clear Date: 24/04/2014   Actual Clear Time: 03:35  
     
  Incident Headline: : REARSBY MUX 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service automatically restored at 03:35.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01664
 
  Duration: 0 days 00 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : REARSBY MUX 301 : DEGRADED SERVICE : Reference 14183 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14183   Issue : 1  
  Detected Date: 24/04/2014   Detected Time: 03:28  
  Start Date: 24/04/2014   Start Time: 03:15  
  Anticipated Clear Date: 24/04/2014   Anticipated Clear Time: 07:30  
  Next Update Date: 24/04/2014   Next Update Time: 05:30  
     
  Incident Headline: : REARSBY MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01664
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 23, 2014

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ESR10 : PARTIAL LOSS OF SERVICE : Reference 14071 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14071   Issue : FINAL  
  Detected Date: 23/04/2014   Detected Time: 12:17  
  Start Date: 23/04/2014   Start Time: 12:14  
  Actual Clear Date: 23/04/2014   Actual Clear Time: 14:12  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH ESR10 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restoration was achieved at 14:12 following a remote reset of the hardware at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0115901162011790118901202
0120501223012340123501248
0124901256012750128301295
0129601327013320135301354
0135901366013670140601420
0143801442014550146201476
0148001487014940150901525
0152901530015360157201582
0160301604016080162601629
0163601638017330174901752
0175301754017600176701778
0178001803018320186501869
0190801933019340193501945
0195401993023923402392420239250
0239251023925202392580239260LLCM0
 
  Duration: 0 days 01 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ESR10 : PARTIAL LOSS OF SERVICE : Reference 14071 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14071   Issue : 1  
  Detected Date: 23/04/2014   Detected Time: 12:17  
  Start Date: 23/04/2014   Start Time: 12:14  
  Anticipated Clear Date: 23/04/2014   Anticipated Clear Time: 14:18  
  Next Update Date: 23/04/2014   Next Update Time: 13:25  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH ESR10 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There are a low number of customer reports for end users who are unable to load webpages, or are receiving a degraded service.  
  Dialling Codes Affected:
0115901162011790118901202
0120501223012340123501248
0124901256012750128301295
0129601327013320135301354
0135901366013670140601420
0143801442014550146201476
0148001487014940150901525
0152901530015360157201582
0160301604016080162601629
0163601638017330174901752
0175301754017600176701778
0178001803018320186501869
0190801933019340193501945
0195401993023923402392420239250
0239251023925202392580239260LLCM0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.