Saturday, November 29, 2014

Broadband Incident Report : : MELLIS MUX 301 : INCIDENT CANCELLED : Reference 46374 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46374   Issue : FINAL  
  Detected Date: 28/11/2014   Detected Time: 23:30  
  Start Date: 28/11/2014   Start Time: 23:28  
  Actual Clear Date: 28/11/2014   Actual Clear Time: 23:28  
     
  Incident Headline: : MELLIS MUX 301 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled as found to be due to a planned work (PW245440) at Lowestoft. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, November 28, 2014

Broadband Incident Report : : MEW MSAN 301 MUX 509 : LOSS OF SERVICE : Reference 46374 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46374   Issue : 2  
  Detected Date: 28/11/2014   Detected Time: 23:30  
  Start Date: 28/11/2014   Start Time: 23:28  
  Anticipated Clear Date: 29/11/2014   Anticipated Clear Time: 01:28  
  Next Update Date: 29/11/2014   Next Update Time: 00:30  
     
  Incident Headline: : MEW MSAN 301 MUX 509 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{501} Broadband customers at MEW MSAN 301

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01379To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MEW MSAN 301 MUX 509 : LOSS OF SERVICE : Reference 46374 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46374   Issue : 1  
  Detected Date: 28/11/2014   Detected Time: 23:30  
  Start Date: 28/11/2014   Start Time: 23:28  
  Anticipated Clear Date: 29/11/2014   Anticipated Clear Time: 01:28  
  Next Update Date: 29/11/2014   Next Update Time: 00:30  
     
  Incident Headline: : MEW MSAN 301 MUX 509 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01379To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KELSHALL MUX 001 : LOSS OF SERVICE : Reference 46257 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46257   Issue : FINAL  
  Detected Date: 28/11/2014   Detected Time: 07:55  
  Start Date: 28/11/2014   Start Time: 07:54  
  Actual Clear Date: 28/11/2014   Actual Clear Time: 08:13  
     
  Incident Headline: : KELSHALL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 08:13. Root cause of this incident has been proved to a power failure at Kelshall. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01763To Fo
 
  Duration: 0 days 00 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KELSHALL MUX 001 : LOSS OF SERVICE : Reference 46257 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46257   Issue : 2  
  Detected Date: 28/11/2014   Detected Time: 07:55  
  Start Date: 28/11/2014   Start Time: 07:54  
  Anticipated Clear Date: 28/11/2014   Anticipated Clear Time: 09:54  
  Next Update Date: 28/11/2014   Next Update Time: 08:57  
     
  Incident Headline: : KELSHALL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {355} Broadband customers.Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.



 
  Dialling Codes Affected:
01763To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KELSHALL MUX 001 : LOSS OF SERVICE : Reference 46257 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46257   Issue : 1  
  Detected Date: 28/11/2014   Detected Time: 07:55  
  Start Date: 28/11/2014   Start Time: 07:54  
  Anticipated Clear Date: 28/11/2014   Anticipated Clear Time: 09:54  
  Next Update Date: 28/11/2014   Next Update Time: 08:57  
     
  Incident Headline: : KELSHALL MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01763To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE AREA: EMERGENCY PEW : Reference 46233 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46233   Issue : FINAL  
  Detected Date: 27/11/2014   Detected Time: 23:59  
  Start Date: 27/11/2014   Start Time: 23:59  
  Actual Clear Date: 28/11/2014   Actual Clear Time: 03:35  
     
  Incident Headline: : CAMBRIDGE AREA: EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:35; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01245012790137101763
 
  Duration: 0 days 03 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE AREA: EMERGENCY PEW : Reference 46233 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46233   Issue : 1  
  Detected Date: 27/11/2014   Detected Time: 23:59  
  Start Date: 27/11/2014   Start Time: 23:59  
  Anticipated Clear Date: 28/11/2014   Anticipated Clear Time: 01:59  
  Next Update Date: 28/11/2014   Next Update Time: 00:59  
     
  Incident Headline: : CAMBRIDGE AREA: EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Errors have been identified from proactive monitoring on a line module 16A card in the CIENA CORE estate. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service.

Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 02:00. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.
 
  Dialling Codes Affected:
01245012790137101763
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 27, 2014

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46203   Issue : FINAL  
  Detected Date: 27/11/2014   Detected Time: 16:00  
  Start Date: 27/11/2014   Start Time: 15:52  
  Actual Clear Date: 27/11/2014   Actual Clear Time: 17:05  
     
  Incident Headline: : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service restored at 17:05 following a remote card reset on the 20C Ciena equipment at Cambridge. Loss of internet services for 3724 Broadband customers, across 42 Internet Service Providers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01245012790137101763
 
  Duration: 0 days 01 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46203   Issue : 5  
  Detected Date: 27/11/2014   Detected Time: 16:00  
  Start Date: 27/11/2014   Start Time: 15:52  
  Anticipated Clear Date: 27/11/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 27/11/2014   Next Update Time: 19:00  
     
  Incident Headline: : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause of this incident has been proven to be a transmission failure, spare hardware and engineers will now be tasked to site.  
  Dialling Codes Affected:
01245012790137101763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46203   Issue : 4  
  Detected Date: 27/11/2014   Detected Time: 16:00  
  Start Date: 27/11/2014   Start Time: 15:52  
  Anticipated Clear Date: 27/11/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 27/11/2014   Next Update Time: 18:30  
     
  Incident Headline: : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 3724 Broadband customers, across 42 Internet Service Providers. The root cause has been identified as a failed card on the Ciena platform at Cambridge. The Ciena Technical Support team are being engaged. Next update will be issued upon the next significant development.  
  Dialling Codes Affected:
01245012790137101763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46203   Issue : 3  
  Detected Date: 27/11/2014   Detected Time: 16:00  
  Start Date: 27/11/2014   Start Time: 15:52  
  Anticipated Clear Date: 27/11/2014   Anticipated Clear Time: 19:52  
  Next Update Date: 27/11/2014   Next Update Time: 18:00  
     
  Incident Headline: : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {UNKNOWN AT PRESENT} Broadband customers. The ADSL and SDH operational teams are working together to understand the cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon the next significant development.  
  Dialling Codes Affected:
01245012790137101763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46203   Issue : 2  
  Detected Date: 27/11/2014   Detected Time: 16:00  
  Start Date: 27/11/2014   Start Time: 15:52  
  Anticipated Clear Date: 27/11/2014   Anticipated Clear Time: 19:52  
  Next Update Date: 27/11/2014   Next Update Time: 18:00  
     
  Incident Headline: : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Loss of internet services for {3521} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
01245012790137101763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.