Saturday, October 15, 2011

Broadband Incident Report : : PRINCES RISBOROUGH MSAN 301 : LOSS OF SERVICE : Reference 32597 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32597   Issue : FINAL  
  Detected Date: 15/10/2011   Detected Time: 01:57  
  Start Date: 15/10/2011   Start Time: 01:57  
  Actual Clear Date: 15/10/2011   Actual Clear Time: 02:46  
     
  Incident Headline: : PRINCES RISBOROUGH MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:46. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01844
 
  Duration: 0 days 00 hours 49 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRINCES RISBOROUGH MSAN 301 : LOSS OF SERVICE : Reference 32597 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32597   Issue : 2  
  Detected Date: 15/10/2011   Detected Time: 01:57  
  Start Date: 15/10/2011   Start Time: 01:57  
  Anticipated Clear Date: 15/10/2011   Anticipated Clear Time: 06:00  
  Next Update Date: 15/10/2011   Next Update Time: 04:00  
     
  Incident Headline: : PRINCES RISBOROUGH MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 04:00.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRINCES RISBOROUGH MSAN 301 : LOSS OF SERVICE : Reference 32597 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32597   Issue : 1  
  Detected Date: 15/10/2011   Detected Time: 01:57  
  Start Date: 15/10/2011   Start Time: 01:57  
  Anticipated Clear Date: 15/10/2011   Anticipated Clear Time: 06:00  
  Next Update Date: 15/10/2011   Next Update Time: 03:00  
     
  Incident Headline: : PRINCES RISBOROUGH MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update 03:00.
 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 14, 2011

21CN Broadband Systems Briefing IMT3253/11 Sheffield: Loss of Service

 bt wholesale  
21CN Broadband Systems 
Briefing IMT3253/11 Sheffield: Loss of Service
 

Dear Customer,

We are please to anounce that Service has now been restored.

BT Wholesale regrets any inconvenience caused by this essential emergency work

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

21CN Systems
broadband.eco.admin@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

21CN Broadband Systems Briefing; IMT32531/11 Sheffield: Loss of Service

 bt wholesale  
21CN Broadband Service 
Briefing. IMT32531/11 Sheffield Loss of Service
 

Dear Customer,

Please be aware that BT Wholesale are carrying out emergency work between 20:00 and 20:30hrs on

IMT 32531/11 and the following Sheffied B-RAS's may be affected with loss of connection during this time.

bras-red1

bras-red2

bras-red3

bras-red4

bras-red8.

BT Wholesale regrets any inconvenience caused by this essential emergency work..


Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

21CN Systems
broadband.eco.admin@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : FINAL  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Actual Clear Date: 14/10/2011   Actual Clear Time: 17:10  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:10 after a fibre was respliced
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01803
 
  Duration: 0 days 06 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 7  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 19:00  
  Next Update Date: 14/10/2011   Next Update Time: 17:30  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer has located fibre fault to Hawill Repeater Station, jointers en routeto site. Next update will be at 17:30

 
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 6  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 14/10/2011   Next Update Time: 16:30  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre fault identified. Precision Test Officer now onsite investigating. Next update will be at 16:30
 
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 5  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 16:45  
  Next Update Date: 14/10/2011   Next Update Time: 15:30  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre fault, Fibre engineer task to site Next update will be at 15:30
 
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 4  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 15:45  
  Next Update Date: 14/10/2011   Next Update Time: 14:45  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site investigating. Next update will at 14:45 .  
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 3  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 14:55  
  Next Update Date: 14/10/2011   Next Update Time: 13:55  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update will be at 13:55
 
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 2  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 13:45  
  Next Update Date: 14/10/2011   Next Update Time: 12:45  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on route to site. Next update will be at 12:45
 
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING MUX 001 : LOSS OF SERVICE : Reference 32504 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32504   Issue : 1  
  Detected Date: 14/10/2011   Detected Time: 10:37  
  Start Date: 14/10/2011   Start Time: 10:25  
  Anticipated Clear Date: 14/10/2011   Anticipated Clear Time: 12:25  
  Next Update Date: 14/10/2011   Next Update Time: 11:40  
     
  Incident Headline: : STOKE FLEMING MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 13, 2011

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 32406 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32406   Issue : FINAL  
  Detected Date: 13/10/2011   Detected Time: 12:39  
  Start Date: 13/10/2011   Start Time: 12:34  
  Actual Clear Date: 13/10/2011   Actual Clear Time: 12:55  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:55; Automatically. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 00 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.