Friday, February 26, 2010

Broadband Incident Report : : PORTLAND MUX 101 : DEGRADED SERVICE : Reference 6216 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6216   Issue : FINAL  
  Detected Date: 26/02/2010   Detected Time: 07:44  
  Start Date: 26/02/2010   Start Time: 07:44  
  Actual Clear Date: 26/02/2010   Actual Clear Time: 15:38  
     
  Incident Headline: : PORTLAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat




This issue may have been due to





an Equipment Failure







BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01305
 
     

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System Time Stamp: 26/02/2010 15:51

Broadband Incident Report : PORTLAND MUX 101 : DEGRADED SERVICE : Reference 6216 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6216   Issue : 5  
  Detected Date: 26/02/2010   Detected Time: 07:44  
  Start Date: 26/02/2010   Start Time: 07:44  
  Anticipated Clear Date: 26/02/2010   Anticipated Clear Time: 16:15  
     
  Incident Headline: PORTLAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01305
 
     

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System Time Stamp: 26/02/2010 14:20

Broadband Incident Report : PORTLAND MUX 101 : DEGRADED SERVICE : Reference 6216 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6216   Issue : 4  
  Detected Date: 26/02/2010   Detected Time: 07:44  
  Start Date: 26/02/2010   Start Time: 07:44  
  Anticipated Clear Date: 26/02/2010   Anticipated Clear Time: 14:30  
     
  Incident Headline: PORTLAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01305
 
     

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System Time Stamp: 26/02/2010 12:33

Broadband Incident Report : PORTLAND MUX 101 : DEGRADED SERVICE : Reference 6216 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6216   Issue : 3  
  Detected Date: 26/02/2010   Detected Time: 07:44  
  Start Date: 26/02/2010   Start Time: 07:44  
  Anticipated Clear Date: 26/02/2010   Anticipated Clear Time: 12:30  
     
  Incident Headline: PORTLAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01305
 
     

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System Time Stamp: 26/02/2010 10:03

Broadband Incident Report : PORTLAND MUX 101 : DEGRADED SERVICE : Reference 6216 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6216   Issue : 2  
  Detected Date: 26/02/2010   Detected Time: 07:44  
  Start Date: 26/02/2010   Start Time: 07:44  
  Anticipated Clear Date: 26/02/2010   Anticipated Clear Time: 10:00  
     
  Incident Headline: PORTLAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01305
 
     

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System Time Stamp: 26/02/2010 08:46

Broadband Incident Report : PORTLAND MUX 101 : DEGRADED SERVICE : Reference 6216 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6216   Issue : 1  
  Detected Date: 26/02/2010   Detected Time: 07:44  
  Start Date: 26/02/2010   Start Time: 07:44  
  Anticipated Clear Date: 26/02/2010   Anticipated Clear Time: 09:44  
     
  Incident Headline: PORTLAND MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01305
 
     

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System Time Stamp: 26/02/2010 07:57

Thursday, February 25, 2010

Broadband Incident Report : : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6084 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6084   Issue : FINAL  
  Detected Date: 25/02/2010   Detected Time: 10:58  
  Start Date: 25/02/2010   Start Time: 10:55  
  Actual Clear Date: 25/02/2010   Actual Clear Time: 14:45  
     
  Incident Headline: : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01980
 
     

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System Time Stamp: 25/02/2010 15:03

Broadband Incident Report : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6084 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6084   Issue : 4  
  Detected Date: 25/02/2010   Detected Time: 10:58  
  Start Date: 25/02/2010   Start Time: 10:55  
  Anticipated Clear Date: 25/02/2010   Anticipated Clear Time: 15:34  
     
  Incident Headline: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01980
 
     

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System Time Stamp: 25/02/2010 14:40

Broadband Incident Report : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6084 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6084   Issue : 3  
  Detected Date: 25/02/2010   Detected Time: 10:58  
  Start Date: 25/02/2010   Start Time: 10:55  
  Anticipated Clear Date: 25/02/2010   Anticipated Clear Time: 14:30  
     
  Incident Headline: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01980
 
     

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System Time Stamp: 25/02/2010 13:32

Broadband Incident Report : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6084 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6084   Issue : 2  
  Detected Date: 25/02/2010   Detected Time: 10:58  
  Start Date: 25/02/2010   Start Time: 10:55  
  Anticipated Clear Date: 25/02/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01980
 
     

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System Time Stamp: 25/02/2010 11:49

Broadband Incident Report : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6084 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6084   Issue : 1  
  Detected Date: 25/02/2010   Detected Time: 10:58  
  Start Date: 25/02/2010   Start Time: 10:55  
  Anticipated Clear Date: 25/02/2010   Anticipated Clear Time: 12:55  
     
  Incident Headline: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01980
 
     

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System Time Stamp: 25/02/2010 11:11

Broadband Incident Report : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6036 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6036   Issue : FINAL  
  Detected Date: 25/02/2010   Detected Time: 06:02  
  Start Date: 25/02/2010   Start Time: 05:50  
  Actual Clear Date: 25/02/2010   Actual Clear Time: 07:03  
     
  Incident Headline: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to a Software Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01980
 
     

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System Time Stamp: 25/02/2010 08:14

Broadband Incident Report : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6036 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6036   Issue : 2  
  Detected Date: 25/02/2010   Detected Time: 06:02  
  Start Date: 25/02/2010   Start Time: 05:50  
  Anticipated Clear Date: 25/02/2010   Anticipated Clear Time: 08:30  
     
  Incident Headline: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01980
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/02/2010 07:31

Broadband Incident Report : : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6036 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6036   Issue : 1  
  Detected Date: 25/02/2010   Detected Time: 06:02  
  Start Date: 25/02/2010   Start Time: 05:50  
  Anticipated Clear Date: 25/02/2010   Anticipated Clear Time: 07:50  
     
  Incident Headline: : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01980
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/02/2010 06:14