Monday, February 19, 2018

Broadband Incident Report : ADSL : BARROCK : MUX 102 : LOSS OF SERVICE (CANCELLED) : Reference 626587 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 626587   Issue : FINAL  
  Detected DATE: 19/02/2018   Detected TIME: 03:39  
  START DATE: 19/02/2018   START TIME: 03:36  
  Actual CLEAR DATE: 19/02/2018   Actual CLEAR TIME: 04:12  
     
  Incident Headline: ADSL : BARROCK : MUX 102 : LOSS OF SERVICE (CANCELLED)  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work (PEW) PW337004  
  Dialing Codes Affected: 01847  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 626587 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 626587   Issue : 1  
  Detected DATE: 19/02/2018   Detected TIME: 03:39  
  START DATE: 19/02/2018   START TIME: 03:36  
  Anticipated CLEAR DATE: 19/02/2018   Anticipated CLEAR TIME: 08:36  
  Next Update Date: 19/02/2018   Next Update Time: 04:39  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01847  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 8, 2018

Broadband Incident Report : ADSL : BARROCK : MUX 102 : INCIDENT CANCELLED : Reference 624971 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 624971   Issue : FINAL  
  Detected DATE: 08/02/2018   Detected TIME: 00:06  
  START DATE: 08/02/2018   START TIME: 00:03  
  Actual CLEAR DATE: 08/02/2018   Actual CLEAR TIME: 01:09  
     
  Incident Headline: ADSL : BARROCK : MUX 102 : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work (PEW) PW336247.  
  Dialing Codes Affected: 01847  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 624971 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 624971   Issue : 1  
  Detected DATE: 08/02/2018   Detected TIME: 00:06  
  START DATE: 08/02/2018   START TIME: 00:03  
  Anticipated CLEAR DATE: 08/02/2018   Anticipated CLEAR TIME: 05:03  
  Next Update Date: 08/02/2018   Next Update Time: 01:06  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01847  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 1, 2018

Broadband Incident Report : ADSL : CLOVELLY : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 624036 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 624036   Issue : FINAL  
  Detected DATE: 01/02/2018   Detected TIME: 02:42  
  START DATE: 01/02/2018   START TIME: 02:40  
  Actual CLEAR DATE: 01/02/2018   Actual CLEAR TIME: 03:14  
     
  Incident Headline: ADSL : CLOVELLY : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident Cancelled. Incident is due to a PEW (Planned Engineering Work).  
  Dialing Codes Affected: 01237  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CLOVELLY : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 624036 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 624036   Issue : FINAL  
  Detected DATE: 01/02/2018   Detected TIME: 02:42  
  START DATE: 01/02/2018   START TIME: 02:40  
  Actual CLEAR DATE: 01/02/2018   Actual CLEAR TIME: 03:14  
     
  Incident Headline: ADSL : CLOVELLY : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident Cancelled. Incident is due to a PEW (Planned Engineering Work).  
  Dialing Codes Affected: 01237  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 624036 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 624036   Issue : 1  
  Detected DATE: 01/02/2018   Detected TIME: 02:42  
  START DATE: 01/02/2018   START TIME: 02:40  
  Anticipated CLEAR DATE: 01/02/2018   Anticipated CLEAR TIME: 07:40  
  Next Update Date: 01/02/2018   Next Update Time: 03:42  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01237  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, January 29, 2018

Broadband Incident Report : ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW : Reference 623467 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623467   Issue : FINAL  
  Detected DATE: 28/01/2018   Detected TIME: 22:56  
  START DATE: 28/01/2018   START TIME: 22:56  
  Actual CLEAR DATE: 29/01/2018   Actual CLEAR TIME: 06:00  
     
  Incident Headline: ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW  
     
  Closure Details: We have successfully completed the EPEW at DUNBLANE and service was restored at 29/01/18. This EPEW is now closed and no further issues have been identified.  
  Dialing Codes Affected: 01339|01807|01224|01464|01569|01887|01975|01358|01467|018518|018517|017716|016518  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW : Reference 623468 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623468   Issue : FINAL  
  Detected DATE: 28/01/2018   Detected TIME: 23:03  
  START DATE: 28/01/2018   START TIME: 23:03  
  Actual CLEAR DATE: 29/01/2018   Actual CLEAR TIME: 05:59  
     
  Incident Headline: ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW  
     
  Closure Details: We have successfully completed the EPEW at DUNBLANE and service was restored at 29/01/18. This EPEW is now closed and no further issues have been identified.  
  Dialing Codes Affected: 01738|01339|01807|01828|01862|01854|01887|01997|01445|01599|017716|01340|018216|013816  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, January 28, 2018

Broadband Incident Report : ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW : Reference 623468 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623468   Issue : 2  
  Detected DATE: 28/01/2018   Detected TIME: 23:03  
  START DATE: 28/01/2018   START TIME: 23:03  
  Anticipated CLEAR DATE: 29/01/2018   Anticipated CLEAR TIME: 04:03  
  Next Update Date: 28/01/2018   Next Update Time: 23:45  
     
  Incident Headline: ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: The work will be carried out during an Emergency PEW window between 00:00 and 06:00 on the 29/01/18  
  Dialing Codes Affected: 01738|01339|01807|01828|01862|01854|01887|01997|01445|01599|017716|01340|018216|013816  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW : Reference 623467 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623467   Issue : 2  
  Detected DATE: 28/01/2018   Detected TIME: 22:56  
  START DATE: 28/01/2018   START TIME: 22:56  
  Anticipated CLEAR DATE: 29/01/2018   Anticipated CLEAR TIME: 03:56  
  Next Update Date: 28/01/2018   Next Update Time: 23:45  
     
  Incident Headline: ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: The work will be carried out during an Emergency PEW window between 00:00 and 06:00 on the 29/01/18  
  Dialing Codes Affected: 01339|01807|01224|01464|01569|01887|01975|01358|01467|018518|018517|017716|016518  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW : Reference 623468 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623468   Issue : 1  
  Detected DATE: 28/01/2018   Detected TIME: 23:03  
  START DATE: 28/01/2018   START TIME: 23:03  
  Anticipated CLEAR DATE: 29/01/2018   Anticipated CLEAR TIME: 04:03  
  Next Update Date: 28/01/2018   Next Update Time: 23:45  
     
  Incident Headline: ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: The work will be carried out during an Emergency PEW window between 00:00 and 06:00 on the 29/01/18  
  Dialing Codes Affected: 01738|01339|01807|01828|01862|01854|01887|01997|01445|01599|017716|01340|018216|013816  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW : Reference 623467 : Issue INITIAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623467   Issue : 1  
  Detected DATE: 28/01/2018   Detected TIME: 22:56  
  START DATE: 28/01/2018   START TIME: 22:56  
  Anticipated CLEAR DATE: 29/01/2018   Anticipated CLEAR TIME: 03:56  
  Next Update Date: 28/01/2018   Next Update Time: 23:45  
     
  Incident Headline: ADSL : DUNBLANE MULTIPLE MUX'S : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: The work will be carried out during an Emergency PEW window between 00:00 and 06:00 on the 29/01/18  
  Dialing Codes Affected: 01339|01807|01224|01464|01569|01887|01975|01358|01467|018518|018517|017716|016518  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 26, 2018

Broadband Incident Report : ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE : Reference 623114 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623114   Issue : FINAL  
  Detected DATE: 25/01/2018   Detected TIME: 16:55  
  START DATE: 25/01/2018   START TIME: 16:45  
  Actual CLEAR DATE: 25/01/2018   Actual CLEAR TIME: 18:00  
     
  Incident Headline: ADSL :[FINTRY TE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialing Codes Affected: 01360  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 25, 2018

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : FINAL  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 16:43  
  Actual CLEAR DATE: 25/01/2018   Actual CLEAR TIME: 20:51  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Closure Details: Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : FINAL  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Actual CLEAR DATE: 25/01/2018   Actual CLEAR TIME: 20:25  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Closure Details: Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue FINAL

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : FINAL  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Actual CLEAR DATE: 25/01/2018   Actual CLEAR TIME: 20:23  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Closure Details: Please note amended customer impact. Customer service restored at 18:50 following the repair by Openreach of a damaged fibre cable at Erskine.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 5

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : 5  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Anticipated CLEAR DATE: 25/01/2018   Anticipated CLEAR TIME: 22:01  
  Next Update Date: 25/01/2018   Next Update Time: 21:00  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services to 790 Broadband customers.  
  Progress Details: The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 4

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : 4  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Anticipated CLEAR DATE: 25/01/2018   Anticipated CLEAR TIME: 22:01  
  Next Update Date: 25/01/2018   Next Update Time: 19:00  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services to 790 Broadband customers.  
  Progress Details: The root cause has been identified as part of the ongoing fibre cable failure at Glasgow and being managed under IMT623084/18 and this incident is now a child. Estimated time of restoration not yet known. Next update will be issued by 19:00 or upon a significant development.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : 3  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Anticipated CLEAR DATE: 25/01/2018   Anticipated CLEAR TIME: 22:01  
  Next Update Date: 25/01/2018   Next Update Time: 19:00  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services to 790 Broadband customers.  
  Progress Details: The ADSL and TNOC are liaising to identify cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE : Reference 623116 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 623116   Issue : 2  
  Detected DATE: 25/01/2018   Detected TIME: 17:01  
  START DATE: 25/01/2018   START TIME: 17:01  
  Anticipated CLEAR DATE: 25/01/2018   Anticipated CLEAR TIME: 22:01  
  Next Update Date: 25/01/2018   Next Update Time: 18:01  
     
  Incident Headline: ADSL : MULTIPLE MUXES GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialing Codes Affected: 01360|01499|01700|01369  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.