Thursday, December 6, 2018

BT Wholesale multiple system problems – HD92785 - Service Restored

bt wholesale

BT Wholesale multiple system problems

http://www.btwholesale.com/images/alarm_clock_sm.jpg

Service RESTORED

Hello

 

We are happy to advise that the BT Wholesale systems are now running normally.

 

If you are still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.

 

We're sorry if this caused you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale

 

Wednesday, December 5, 2018

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 3

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure – update 3

 

Hello

 

We are pleased to advise that the BT Wholesale systems are now back up and working.

 

We will be monitoring the systems throughout the night for stability and will confirm again in the morning 6th Dec at 09:00am.

We're sorry for any inconvenience this may have caused you.

If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.






 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 2

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure – update 2

 

Hello

 

We are still having problems with our customer facing systems, affecting your ability to report faults or progress orders and our ability to support you.

This affects Broadband, Ethernet and IP voice products.

 

We are still working hard to fix the problem, and will send another update at 22:00 hrs

We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.





 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 1

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure – update 1

 

Hello

 

We are still having problems with our customer facing systems, affecting your ability to report faults or progress orders and our ability to support you.

This affects Broadband, Ethernet and IP voice products.

 

We are working hard to fix the problem, and will send another update within the next 2 hours

We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.



 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure

 

Hello

 

We are currently having some problems with our customer facing systems, this may affect your ability to report faults or progress orders and our ability to support you.

 

This affects Broadband, Ethernet and IP voice products.

 

Further updates to follow within the next 2 hours

We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.




 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

Tuesday, October 23, 2018

BT Wholesale - O/M30488700 - SE Planned Network Change has Finished PW513523- Review

BT Wholesale UK Networks Change Management - Planned Network Change has Finished


PW Reference: PW513523
Location:PAINSCASTLE
Summary:20CN/WBC Huawei OTN migration
Start: 23/10/18 00:01
End:23/10/18 06:00

The above change has been completed.

Please be aware the actual end of the work may not match the time you receive this email.

If the work was fully completed, you will receive no further updates.

If the work was only partially completed, you may receive a fresh Change notification at a later date.

If the work was fully rolled-back, or not deployed you will be re-advised if work is to be rescheduled for your services.

If this change has failed to incident further notifications will follow via BT's incident process.

***Please read carefully***
This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T214

Monday, October 22, 2018

BT Wholesale - O/M30488700 - PW513523 SE Planned Network Change has Started

BT Wholesale UK Networks Change Management - Planned Network Change has Started


PW Reference: PW513523
Location:PAINSCASTLE
Summary:20CN/WBC Huawei OTN migration
Start: 23/10/18 00:01
End:23/10/18 06:00

The above change on the BT UK Core Network has started.
Please be aware the actual start of the work may not match the time you receive this email.

Your impacted services are available via WCR.

N/A

You will be notified when this work has been completed.

***Please read carefully***
This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T211

Friday, October 19, 2018

BT Wholesale - O/M30488700 - SE Planned Network Change Notification PW514268 07/11/18 02:00

BT Wholesale UK Networks Change Management - Planned Network Change notification


PW Reference: PW514268
Location:AUCHTERARDER
Summary:Investigation of High Loss
Start: 07/11/18 02:00
End:07/11/18 06:00
Maximum expected Downtime: 0 Days 4 Hours 0Minutes

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via WCR.
(This could take up to 48 hours to be available)

We've found a problem in our core network, so we need to make some changes at AUCHTERARDER Your service outage is expected to be 4 hours. This will be between 02:00 รข€" 06:00

***Please read carefully***
This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T203

Sunday, October 14, 2018

Broadband Incident Report : ADSL : TEST : TEST : Reference 667228 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 667228   Issue : 1  
  Detected DATE: 14/10/2018   Detected TIME: 01:45  
  START DATE: 14/10/2018   START TIME: 01:45  
  Anticipated CLEAR DATE: 14/10/2018   Anticipated CLEAR TIME: 06:45  
  Next Update Date: 14/10/2018   Next Update Time: 02:45  
     
  Incident Headline: ADSL : TEST : TEST  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: TEST ONLY PLEASE IGNORE  
  Dialing Codes Affected: 01497  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.