Saturday, October 6, 2012

Broadband Incident Report : : MILTON KEYNES EDGE SWITCH ROUTER 9 : LOSS OF SERVICE : Reference 36117 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36117   Issue : 1  
  Detected Date: 06/10/2012   Detected Time: 23:14  
  Start Date: 06/10/2012   Start Time: 23:08  
  Anticipated Clear Date: 06/10/2012   Anticipated Clear Time: 23:12  
  Next Update Date: 06/10/2012   Next Update Time: 23:17  
     
  Incident Headline: : MILTON KEYNES EDGE SWITCH ROUTER 9 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service was automatically restored at 23:12  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 5, 2012

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 35972 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35972   Issue : FINAL  
  Detected Date: 05/10/2012   Detected Time: 04:14  
  Start Date: 05/10/2012   Start Time: 04:14  
  Actual Clear Date: 05/10/2012   Actual Clear Time: 04:27  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 04:27 after a card was changed at Kingston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201225012430125201256
0127301424014280144401483
0148901580017300178401798
018220188301903019830208469
02086790208691020869202086940208764
023925202086920208694
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 35972 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35972   Issue : 1  
  Detected Date: 05/10/2012   Detected Time: 04:14  
  Start Date: 05/10/2012   Start Time: 04:14  
  Anticipated Clear Date: 05/10/2012   Anticipated Clear Time: 08:00  
  Next Update Date: 05/10/2012   Next Update Time: 05:00  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer now on site investigating cause of the failure.  
  Dialling Codes Affected:
0120201225012430125201256
0127301424014280144401483
0148901580017300178401798
018220188301903019830208469
02086790208691020869202086940208764
023925202086920208694
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 4, 2012

Broadband Incident Report : BIRMINGHAM AREA - SWINDON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 35877 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35877   Issue : 2  
  Detected Date: 04/10/2012   Detected Time: 08:03  
  Start Date: 04/10/2012   Start Time: 08:03  
  Anticipated Clear Date: 04/10/2012   Anticipated Clear Time: 12:00  
  Next Update Date: 04/10/2012   Next Update Time: 11:00  
     
  Incident Headline: BIRMINGHAM AREA - SWINDON AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 11:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0122501249012850138601793
01905012490128501386
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BIRMINGHAM AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 35877 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35877   Issue : 1  
  Detected Date: 04/10/2012   Detected Time: 08:03  
  Start Date: 04/10/2012   Start Time: 08:03  
  Anticipated Clear Date: 04/10/2012   Anticipated Clear Time: 12:00  
  Next Update Date: 04/10/2012   Next Update Time: 10:00  
     
  Incident Headline: BIRMINGHAM AREA MULTIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 10:00.  
  Dialling Codes Affected:
0128501386
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 3, 2012

Broadband Incident Report : : BRIGHTON : PARTIAL LOSS OF SERVICE : Reference 35708 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35708   Issue : FINAL  
  Detected Date: 02/10/2012   Detected Time: 23:59  
  Start Date: 02/10/2012   Start Time: 23:50  
  Actual Clear Date: 03/10/2012   Actual Clear Time: 00:15  
     
  Incident Headline: : BRIGHTON : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 00:15 after a card was reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01273013230143501798LLSD0
013230143501798
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON : DEGRADED SERVICE : Reference 35708 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35708   Issue : 1  
  Detected Date: 02/10/2012   Detected Time: 23:59  
  Start Date: 02/10/2012   Start Time: 23:50  
  Anticipated Clear Date: 03/10/2012   Anticipated Clear Time: 02:15  
  Next Update Date: 03/10/2012   Next Update Time: 01:15  
     
  Incident Headline: : BRIGHTON : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01:15
 
  Dialling Codes Affected:
01273013230143501798LLSD0
013230143501798
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, October 1, 2012

Broadband Incident Report : : BIRMINGHAM NODE 10152 : PARTIAL LOSS OF SERVICE : Reference 35558 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35558   Issue : FINAL  
  Detected Date: 01/10/2012   Detected Time: 17:54  
  Start Date: 01/10/2012   Start Time: 17:51  
  Actual Clear Date: 01/10/2012   Actual Clear Time: 19:10  
     
  Incident Headline: : BIRMINGHAM NODE 10152 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 19:10; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012124012144012420126901594
01746019020192601269
 
  Duration: 0 days 01 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10152 : PARTIAL LOSS OF SERVICE : Reference 35558 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35558   Issue : 2  
  Detected Date: 01/10/2012   Detected Time: 17:54  
  Start Date: 01/10/2012   Start Time: 17:51  
  Anticipated Clear Date: 01/10/2012   Anticipated Clear Time: 21:10  
  Next Update Date: 01/10/2012   Next Update Time: 20:10  
     
  Incident Headline: : BIRMINGHAM NODE 10152 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update will be at 20:10  
  Dialling Codes Affected:
012124012144012420126901594
01746019020192601269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10152 : PARTIAL LOSS OF SERVICE : Reference 35558 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35558   Issue : 1  
  Detected Date: 01/10/2012   Detected Time: 17:54  
  Start Date: 01/10/2012   Start Time: 17:51  
  Anticipated Clear Date: 01/10/2012   Anticipated Clear Time: 20:20  
  Next Update Date: 01/10/2012   Next Update Time: 19:20  
     
  Incident Headline: : BIRMINGHAM NODE 10152 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 19:25  
  Dialling Codes Affected:
012124012144012420126901594
01746019020192601269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MUX 101 : LOSS OF SERVICE : Reference 35521 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35521   Issue : FINAL  
  Detected Date: 01/10/2012   Detected Time: 14:05  
  Start Date: 01/10/2012   Start Time: 14:05  
  Actual Clear Date: 01/10/2012   Actual Clear Time: 14:26  
     
  Incident Headline: : HARDWICKE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:26; by completing: a reboot of application. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 00 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MUX 101 : LOSS OF SERVICE : Reference 35521 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35521   Issue : 1  
  Detected Date: 01/10/2012   Detected Time: 14:05  
  Start Date: 01/10/2012   Start Time: 14:05  
  Anticipated Clear Date: 01/10/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 01/10/2012   Next Update Time: 15:30  
     
  Incident Headline: : HARDWICKE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGERULE MUX 001 : LOSS OF SERVICE : Reference 35467 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35467   Issue : FINAL  
  Detected Date: 01/10/2012   Detected Time: 10:28  
  Start Date: 01/10/2012   Start Time: 10:28  
  Actual Clear Date: 01/10/2012   Actual Clear Time: 12:54  
     
  Incident Headline: : BRIDGERULE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:54 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01288
 
  Duration: 0 days 02 hours 26 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.