Saturday, December 26, 2009

Broadband Incident Report : : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31664   Issue : FINAL  
  Detected Date: 25/12/2009   Detected Time: 17:55  
  Start Date: 25/12/2009   Start Time: 17:55  
  Actual Clear Date: 26/12/2009   Actual Clear Time: 19:25  
     
  Incident Headline: : MORETON IN MARSH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Shelf Change


This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01608
 
     

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System Time Stamp: 26/12/2009 23:01

Broadband Incident Report : : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31687   Issue : FINAL  
  Detected Date: 26/12/2009   Detected Time: 07:59  
  Start Date: 26/12/2009   Start Time: 07:57  
  Actual Clear Date: 26/12/2009   Actual Clear Time: 17:31  
     
  Incident Headline: : KINGS LANGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Shelf Change

This issue may have been due to


an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01923
 
     

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System Time Stamp: 26/12/2009 21:15

****SPAM:5.9**** Broadband Incident Report : MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31700   Issue : FINAL  
  Detected Date: 26/12/2009   Detected Time: 13:52  
  Start Date: 26/12/2009   Start Time: 13:18  
  Actual Clear Date: 26/12/2009   Actual Clear Time: 19:05  
     
  Incident Headline: MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120401224012530129801302
0137501380014050147501597
0162201722017450175401782
01793019320195202030100203221
02070640207231020723202072370207244
02072520207259020728702073410207370
02073730207394020743402074370207439
02074600207494020753402075980207734
02078350207854020828702087440208755
0208867020889302088940208898
 
     

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System Time Stamp: 26/12/2009 19:51

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31664   Issue : 7  
  Detected Date: 25/12/2009   Detected Time: 17:55  
  Start Date: 25/12/2009   Start Time: 17:55  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 22:35  
     
  Incident Headline: MORETON IN MARSH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 19.25, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01608
 
     

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System Time Stamp: 26/12/2009 19:37

Broadband Incident Report : MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31700   Issue : 5  
  Detected Date: 26/12/2009   Detected Time: 13:52  
  Start Date: 26/12/2009   Start Time: 13:18  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 19:07  
     
  Incident Headline: MSIP : NATIONWIDE : 24 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Service has been restored as of 19:05, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120401224012530129801302
0137501380014050147501597
0162201722017450175401782
01793019320195202030100203221
02070640207231020723202072370207244
02072520207259020728702073410207370
02073730207394020743402074370207439
02074600207494020753402075980207734
02078350207854020828702087440208755
0208867020889302088940208898
 
     

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System Time Stamp: 26/12/2009 19:20

****SPAM:5.4**** Broadband Incident Report : MSIP : NATIONWIDE : 21 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 4 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31700   Issue : 4  
  Detected Date: 26/12/2009   Detected Time: 13:52  
  Start Date: 26/12/2009   Start Time: 13:18  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 19:42  
     
  Incident Headline: MSIP : NATIONWIDE : 21 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120401224012530129801302
0137501380014050147501597
0162201722017450175401782
01793019320195202030100203221
02070640207231020723202072370207244
02072520207259020734102073700207373
02073940207460020759802078350207854
02082870208744020875502088670208893
0208894020889802087550208867
 
     

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System Time Stamp: 26/12/2009 18:57

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31664   Issue : 6  
  Detected Date: 25/12/2009   Detected Time: 17:55  
  Start Date: 25/12/2009   Start Time: 17:55  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 19:19  
     
  Incident Headline: MORETON IN MARSH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01608
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 18:20

Broadband Incident Report : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31687   Issue : 5  
  Detected Date: 26/12/2009   Detected Time: 07:59  
  Start Date: 26/12/2009   Start Time: 07:57  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 20:45  
     
  Incident Headline: KINGS LANGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17.31, we are now monitoring for a stability period of 3 hours.
updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01923
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 17:40

****SPAM:5.4**** Broadband Incident Report : MSIP : NATIONWIDE : 20 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31700   Issue : 3  
  Detected Date: 26/12/2009   Detected Time: 13:52  
  Start Date: 26/12/2009   Start Time: 13:18  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 19:21  
     
  Incident Headline: MSIP : NATIONWIDE : 20 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120401224012530129801375
0138001405015970162201722
0174501754017820179301932
019520203010020322102070640207231
02072320207237020724402072520207259
02073410207370020737302073940207460
02075980207835020785402082870208744
02087550208867020889302088940208898
0208755020886702088930208894
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 17:26

Broadband Incident Report : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31687   Issue : 4  
  Detected Date: 26/12/2009   Detected Time: 07:59  
  Start Date: 26/12/2009   Start Time: 07:57  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 18:17  
     
  Incident Headline: KINGS LANGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01923
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 17:19

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31664   Issue : 5  
  Detected Date: 25/12/2009   Detected Time: 17:55  
  Start Date: 25/12/2009   Start Time: 17:55  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 18:10  
     
  Incident Headline: MORETON IN MARSH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01608
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 17:12

Broadband Incident Report : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31687   Issue : 3  
  Detected Date: 26/12/2009   Detected Time: 07:59  
  Start Date: 26/12/2009   Start Time: 07:57  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 16:37  
     
  Incident Headline: KINGS LANGLEY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01923
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 15:39

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31664   Issue : 4  
  Detected Date: 25/12/2009   Detected Time: 17:55  
  Start Date: 25/12/2009   Start Time: 17:55  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 16:32  
     
  Incident Headline: MORETON IN MARSH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01608
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 15:34

****SPAM:5.4**** Broadband Incident Report : MSIP : NATIONWIDE : 11 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31700   Issue : 2  
  Detected Date: 26/12/2009   Detected Time: 13:52  
  Start Date: 26/12/2009   Start Time: 13:18  
  Anticipated Clear Date: 26/12/2009   Anticipated Clear Time: 17:18  
     
  Incident Headline: MSIP : NATIONWIDE : 11 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120401224012530140501622
017220174501782019320203010
02072440207259020734102073700207373
0207460020759802078350207854
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 15:25