Saturday, October 17, 2009

Broadband Incident Report : OSWESTRY MSAN 303 : LOSS OF SERVICE : Reference 25208 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25208   Issue : 6  
  Detected Date: 17/10/2009   Detected Time: 17:21  
  Start Date: 17/10/2009   Start Time: 17:19  
  Anticipated Clear Date: 17/10/2009   Anticipated Clear Time: 23:21  
     
  Incident Headline: OSWESTRY MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 22:00, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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System Time Stamp: 17/10/2009 22:25

Broadband Incident Report : OSWESTRY MSAN 303 : LOSS OF SERVICE : Reference 25208 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25208   Issue : 5  
  Detected Date: 17/10/2009   Detected Time: 17:21  
  Start Date: 17/10/2009   Start Time: 17:19  
  Anticipated Clear Date: 17/10/2009   Anticipated Clear Time: 20:15  
     
  Incident Headline: OSWESTRY MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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System Time Stamp: 17/10/2009 19:20

Broadband Incident Report : OSWESTRY MSAN 303 : LOSS OF SERVICE : Reference 25208 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25208   Issue : 4  
  Detected Date: 17/10/2009   Detected Time: 17:21  
  Start Date: 17/10/2009   Start Time: 17:19  
  Anticipated Clear Date: 17/10/2009   Anticipated Clear Time: 19:36  
     
  Incident Headline: OSWESTRY MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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System Time Stamp: 17/10/2009 18:38

Broadband Incident Report : OSWESTRY MSAN 303 : LOSS OF SERVICE : Reference 25208 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25208   Issue : 3  
  Detected Date: 17/10/2009   Detected Time: 17:21  
  Start Date: 17/10/2009   Start Time: 17:19  
  Anticipated Clear Date: 17/10/2009   Anticipated Clear Time: 19:19  
     
  Incident Headline: OSWESTRY MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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System Time Stamp: 17/10/2009 18:07

Broadband Incident Report : OSWESTRY MSAN 303 : LOSS OF SERVICE : Reference 25208 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25208   Issue : 2  
  Detected Date: 17/10/2009   Detected Time: 17:21  
  Start Date: 17/10/2009   Start Time: 17:19  
  Anticipated Clear Date: 17/10/2009   Anticipated Clear Time: 19:19  
     
  Incident Headline: OSWESTRY MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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System Time Stamp: 17/10/2009 17:39

Broadband Incident Report : OSWESTRY MSAN 303 : DEGRADED SERVICE : Reference 25208 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25208   Issue : 1  
  Detected Date: 17/10/2009   Detected Time: 17:21  
  Start Date: 17/10/2009   Start Time: 17:19  
  Anticipated Clear Date: 17/10/2009   Anticipated Clear Time: 19:19  
     
  Incident Headline: OSWESTRY MSAN 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01691
 
     

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System Time Stamp: 17/10/2009 17:37

Friday, October 16, 2009

Broadband Incident Report : SWIMBRIDGE ADSL 101 : LOSS OF SERVICE : Reference 25129 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25129   Issue : FINAL  
  Detected Date: 16/10/2009   Detected Time: 14:01  
  Start Date: 16/10/2009   Start Time: 13:47  
  Actual Clear Date: 16/10/2009   Actual Clear Time: 16:05  
     
  Incident Headline: SWIMBRIDGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to
an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01271
 
     

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System Time Stamp: 16/10/2009 20:01

Broadband Incident Report : SWIMBRIDGE ADSL 101 : LOSS OF SERVICE : Reference 25129 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25129   Issue : 3  
  Detected Date: 16/10/2009   Detected Time: 14:01  
  Start Date: 16/10/2009   Start Time: 13:47  
  Anticipated Clear Date: 16/10/2009   Anticipated Clear Time: 16:16  
     
  Incident Headline: SWIMBRIDGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 16:05, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01271
 
     

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System Time Stamp: 16/10/2009 16:17

Broadband Incident Report : : SWIMBRIDGE ADSL 101 : LOSS OF SERVICE : Reference 25129 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25129   Issue : 2  
  Detected Date: 16/10/2009   Detected Time: 14:01  
  Start Date: 16/10/2009   Start Time: 13:47  
  Anticipated Clear Date: 16/10/2009   Anticipated Clear Time: 16:15  
     
  Incident Headline: : SWIMBRIDGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01271
 
     

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System Time Stamp: 16/10/2009 15:17

Broadband Incident Report : LLANTWIT MAJOR MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 25127 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25127   Issue : 2  
  Detected Date: 16/10/2009   Detected Time: 13:46  
  Start Date: 16/10/2009   Start Time: 13:46  
  Anticipated Clear Date: 16/10/2009   Anticipated Clear Time: 15:46  
     
  Incident Headline: LLANTWIT MAJOR MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01446
 
     

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System Time Stamp: 16/10/2009 14:33

Broadband Incident Report : SWIMBRIDGE ADSL 101 : LOSS OF SERVICE : Reference 25129 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25129   Issue : 1  
  Detected Date: 16/10/2009   Detected Time: 14:01  
  Start Date: 16/10/2009   Start Time: 13:47  
  Anticipated Clear Date: 16/10/2009   Anticipated Clear Time: 15:47  
     
  Incident Headline: SWIMBRIDGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01271
 
     

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System Time Stamp: 16/10/2009 14:12

Emergency Planned Engineering Work PW114349

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114349

Planned duration details:


Planned start: 17/10/2009 00:01:00


Planned finish: 17/10/2009 04:00:00


End User Impact Statement: Resync of Bracknell CMSAN NE 249545 to apply profile changes affecting 359 end users. Note that Resync expected to take approx 50 mins to complete but customer loss of service expected to be in range of 16 mins - 25 mins.

IRAMs is unable to retrieve affected features and therefore unable to identify the affected customers for this PEW.


Regards

BT Wholesale


British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no. 1800000 This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114376 Standard - (MID 11708623) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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16/10/2009 09:58
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114376

Planned duration details:

Planned start: 10/11/2009 04:45

Planned finish: 10/11/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, October 15, 2009

Broadband Incident Report : 10 MUXS IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24997 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24997   Issue : FINAL  
  Detected Date: 15/10/2009   Detected Time: 06:52  
  Start Date: 15/10/2009   Start Time: 06:00  
  Actual Clear Date: 15/10/2009   Actual Clear Time: 11:40  
     
  Incident Headline: 10 MUXS IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01236014124014141014142014155
014156014157014158014177014194
01864014157014158014177
 
     

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System Time Stamp: 15/10/2009 17:30

Broadband Incident Report : 10 MUXS IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24997 : Issue 14 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24997   Issue : 14  
  Detected Date: 15/10/2009   Detected Time: 06:52  
  Start Date: 15/10/2009   Start Time: 06:00  
  Anticipated Clear Date: 15/10/2009   Anticipated Clear Time: 17:35  
     
  Incident Headline: 10 MUXS IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01236014124014141014142014155
014156014157014158014177014194
01864014157014158014177
 
     

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System Time Stamp: 15/10/2009 16:34

Broadband Incident Report : 10 MUXS IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24997 : Issue 13 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24997   Issue : 13  
  Detected Date: 15/10/2009   Detected Time: 06:52  
  Start Date: 15/10/2009   Start Time: 06:00  
  Anticipated Clear Date: 15/10/2009   Anticipated Clear Time: 16:30  
     
  Incident Headline: 10 MUXS IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01236014124014141014142014155
014156014157014158014177014194
014156014157014158014177
 
     

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System Time Stamp: 15/10/2009 15:16