Thursday, March 21, 2013

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 14293 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14293   Issue : FINAL  
  Detected Date: 20/03/2013   Detected Time: 10:58  
  Start Date: 20/03/2013   Start Time: 10:55  
  Actual Clear Date: 21/03/2013   Actual Clear Time: 17:00  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 17:00 after traffic was switched to the standby radio links. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0159501806019500195751957
018060195001957
 
  Duration: 1 days 06 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 14293 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14293   Issue : 5  
  Detected Date: 20/03/2013   Detected Time: 10:58  
  Start Date: 20/03/2013   Start Time: 10:55  
  Anticipated Clear Date: 29/03/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 21/03/2013   Next Update Time: 21:00  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted.  
  Dialling Codes Affected:
0159501806019500195751957
018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 20, 2013

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 14293 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14293   Issue : 4  
  Detected Date: 20/03/2013   Detected Time: 10:58  
  Start Date: 20/03/2013   Start Time: 10:55  
  Anticipated Clear Date: 27/03/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 21/03/2013   Next Update Time: 09:00  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The remaining core link capacity has been increased to attempt to improve service. This will be monitored for any issues overnight. Next update will be on 21/3 at 09:00  
  Dialling Codes Affected:
0159501806019500195751957
018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 14293 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14293   Issue : 3  
  Detected Date: 20/03/2013   Detected Time: 10:58  
  Start Date: 20/03/2013   Start Time: 10:55  
  Anticipated Clear Date: 20/03/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 20/03/2013   Next Update Time: 16:00  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted.  
  Dialling Codes Affected:
0159501806019500195751957
018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 14293 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14293   Issue : 2  
  Detected Date: 20/03/2013   Detected Time: 10:58  
  Start Date: 20/03/2013   Start Time: 10:55  
  Anticipated Clear Date: 20/03/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 20/03/2013   Next Update Time: 14:00  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Further diagnostics are ongoing  
  Dialling Codes Affected:
0159501806019500195751957
018060195001957
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE : Reference 14293 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14293   Issue : 1  
  Detected Date: 20/03/2013   Detected Time: 10:58  
  Start Date: 20/03/2013   Start Time: 10:55  
  Anticipated Clear Date: 20/03/2013   Anticipated Clear Time: 14:45  
  Next Update Date: 20/03/2013   Next Update Time: 12:45  
     
  Incident Headline: : LERWICK NODE 12021 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0159501806019500195751957
018060195001957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.