Thursday, February 20, 2014

Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6841   Issue : FINAL  
  Detected Date: 20/02/2014   Detected Time: 09:39  
  Start Date: 20/02/2014   Start Time: 09:03  
  Actual Clear Date: 20/02/2014   Actual Clear Time: 11:25  
     
  Incident Headline: : SCOTLAND AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11.25 after a hardware change on transmission equipment at Glasgow.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0159501806018510185601859
01595018060185101856
 
  Duration: 0 days 02 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6841   Issue : 2  
  Detected Date: 20/02/2014   Detected Time: 09:39  
  Start Date: 20/02/2014   Start Time: 09:03  
  Anticipated Clear Date: 20/02/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 20/02/2014   Next Update Time: 12:25  
     
  Incident Headline: : SCOTLAND AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card arrival has been confirmed by the courier. Engineer now collecting card to initiate a card change. Expected time of repair is now 12.15 due to late arrival of card. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
0159501806018510185601859
01595018060185101856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6841   Issue : 1  
  Detected Date: 20/02/2014   Detected Time: 09:39  
  Start Date: 20/02/2014   Start Time: 09:03  
  Anticipated Clear Date: 20/02/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 20/02/2014   Next Update Time: 12:25  
     
  Incident Headline: : SCOTLAND AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause of this incident has been proved to a transmission failure between Glasgow and Inverness. Fault proved to faulty card at Glasgow. A spare card was ordered and its arrival is imminent. engineer is on site ready to change card. Estimated time of repair is 11.15. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
0159501806018510185601859
01595018060185101856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : DEGRADED SERVICE : Reference 6806 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6806   Issue : FINAL  
  Detected Date: 20/02/2014   Detected Time: 02:40  
  Start Date: 20/02/2014   Start Time: 02:40  
  Actual Clear Date: 20/02/2014   Actual Clear Time: 03:01  
     
  Incident Headline: : READING NODE 05211 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 03:01 after a hardware change at Reading. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201264012710128501409
0142001491014940164701726
017490179401803018650238021
02380220238023023803302380630238071
0238083023817802380330238063
 
  Duration: 0 days 00 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : DEGRADED SERVICE : Reference 6806 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6806   Issue : 1  
  Detected Date: 20/02/2014   Detected Time: 02:40  
  Start Date: 20/02/2014   Start Time: 02:40  
  Anticipated Clear Date: 20/02/2014   Anticipated Clear Time: 06:40  
  Next Update Date: 20/02/2014   Next Update Time: 04:45  
     
  Incident Headline: : READING NODE 05211 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
0120201264012710128501409
0142001491014940164701726
017490179401803018650238021
02380220238023023803302380630238071
0238083023817802380330238063
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 19, 2014

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 1 : LOSS OF SERVICE : Reference 6692 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6692   Issue : INITIAL/FINAL  
  Detected Date: 19/02/2014   Detected Time: 11:09  
  Start Date: 19/02/2014   Start Time: 11:07  
  Actual Clear Date: 19/02/2014   Actual Clear Time: 11:08  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 11:08. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201133011420114301144
0115801159012070122601246
0126201274012870130201332
0134701377013880140001405
014141014142014220142301427
0142901430014720147601484
0149201507015220153901609
0162301629016360164201652
0165301661016650167001673
0167701706017090172401740
0175401756017570175901765
01833018450190401909019121
019122019123019125019126019127
019128019137019138019146019151
01915601924019370194401949
01964
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, February 18, 2014

Broadband Incident Report : : CARBOST MUX 001 : INCIDENT CANCELLED : Reference 6546 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6546   Issue : FINAL  
  Detected Date: 18/02/2014   Detected Time: 11:18  
  Start Date: 18/02/2014   Start Time: 11:14  
  Actual Clear Date: 18/02/2014   Actual Clear Time: 11:14  
     
  Incident Headline: : CARBOST MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Closure Details: Incident cancelled as this was due to a planned outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 6546 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6546   Issue : 1  
  Detected Date: 18/02/2014   Detected Time: 11:18  
  Start Date: 18/02/2014   Start Time: 11:14  
  Anticipated Clear Date: 18/02/2014   Anticipated Clear Time: 15:13  
  Next Update Date: 18/02/2014   Next Update Time: 13:15  
     
  Incident Headline: : CARBOST MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.