Friday, December 3, 2010

Broadband Incident Report : SCAMPTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 33509 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : FINAL  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Actual Clear Date: 03/12/2010   Actual Clear Time: 11:40  
     
  Incident Headline: SCAMPTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 03/12/2010 12:05

Broadband Incident Report : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 13 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 13  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 03/12/2010   Anticipated Clear Time: 12:45  
     
  Incident Headline: SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 03/12/2010 11:37

Broadband Incident Report : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 12 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 12  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 03/12/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 03/12/2010 09:58

Broadband Incident Report : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 11 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 11  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 03/12/2010   Anticipated Clear Time: 10:00  
     
  Incident Headline: SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 03/12/2010 08:17

Thursday, December 2, 2010

Broadband Incident Report : : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 10  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 02/12/2010   Anticipated Clear Time: 14:35  
     
  Incident Headline: : SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Awaiting spares to site. Weather conditions are causing delays.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 02/12/2010 13:39

Wednesday, December 1, 2010

Broadband Incident Report : : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 9  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 01/12/2010   Anticipated Clear Time: 17:30  
     
  Incident Headline: : SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 01/12/2010 15:42

Broadband Incident Report : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 8  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 01/12/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 01/12/2010 14:23

Broadband Incident Report : WHITCHURCH MUX 102 : LOSS OF SERVICE : Reference 33586 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33586   Issue : FINAL  
  Detected Date: 01/12/2010   Detected Time: 10:56  
  Start Date: 01/12/2010   Start Time: 10:56  
  Actual Clear Date: 01/12/2010   Actual Clear Time: 12:10  
     
  Incident Headline: WHITCHURCH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Connector Reseat


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02920200292021029202502920300292031
02920330292041029205202920610292062
029206502920690292061
 
     

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System Time Stamp: 01/12/2010 12:35

Broadband Incident Report : WHITCHURCH MUX 102 : LOSS OF SERVICE : Reference 33586 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33586   Issue : 2  
  Detected Date: 01/12/2010   Detected Time: 10:56  
  Start Date: 01/12/2010   Start Time: 10:56  
  Anticipated Clear Date: 01/12/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: WHITCHURCH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02920200292021029202502920300292031
02920330292041029205202920610292062
029206502920690292061
 
     

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System Time Stamp: 01/12/2010 11:43

Broadband Incident Report : WHITCHURCH MUX 102 : LOSS OF SERVICE : Reference 33586 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33586   Issue : 1  
  Detected Date: 01/12/2010   Detected Time: 10:56  
  Start Date: 01/12/2010   Start Time: 10:56  
  Anticipated Clear Date: 01/12/2010   Anticipated Clear Time: 12:56  
     
  Incident Headline: WHITCHURCH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02920200292021029202502920300292031
02920330292041029205202920610292062
029206502920690292061
 
     

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System Time Stamp: 01/12/2010 11:10

Broadband Incident Report : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 7  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 01/12/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 01/12/2010 10:04

Broadband Incident Report : SCAMPTON MUX 001 : LOSS OF SERVICE : Reference 33509 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 6  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 01/12/2010   Anticipated Clear Time: 10:00  
     
  Incident Headline: SCAMPTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 01/12/2010 08:05

Tuesday, November 30, 2010

Broadband Incident Report : : SCAMPTON MUX 001 : LOSS OF SERVICE SERVICE : Reference 33509 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 5  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 30/11/2010   Anticipated Clear Time: 21:42  
     
  Incident Headline: : SCAMPTON MUX 001 : LOSS OF SERVICE SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 30/11/2010 20:38

Broadband Incident Report : : SCAMPTON MUX 001 : LOSS OF SERVICE SERVICE : Reference 33509 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33509   Issue : 4  
  Detected Date: 30/11/2010   Detected Time: 13:16  
  Start Date: 30/11/2010   Start Time: 13:15  
  Anticipated Clear Date: 30/11/2010   Anticipated Clear Time: 18:15  
     
  Incident Headline: : SCAMPTON MUX 001 : LOSS OF SERVICE SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01522
 
     

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System Time Stamp: 30/11/2010 16:47