Saturday, October 4, 2014

Broadband Incident Report : : LONGSIDE MUX 101 : LOSS OF SERVICE : Reference 37791 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37791   Issue : FINAL  
  Detected Date: 04/10/2014   Detected Time: 19:18  
  Start Date: 04/10/2014   Start Time: 19:07  
  Actual Clear Date: 04/10/2014   Actual Clear Time: 19:45  
     
  Incident Headline: : LONGSIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19.45 after hardware was remotely rebooted. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01779
 
  Duration: 0 days 00 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONGSIDE MUX 101 : LOSS OF SERVICE : Reference 37791 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37791   Issue : 3  
  Detected Date: 04/10/2014   Detected Time: 19:18  
  Start Date: 04/10/2014   Start Time: 19:07  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 21:20  
  Next Update Date: 04/10/2014   Next Update Time: 20:27  
     
  Incident Headline: : LONGSIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 394 Broadband customers, across 26 Internet Service Providers. Loss of internet services for {394} Broadband customers, across 26 Internet Service Providers.  
  Dialling Codes Affected:
01779
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONGSIDE MUX 101 : LOSS OF SERVICE : Reference 37791 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37791   Issue : 2  
  Detected Date: 04/10/2014   Detected Time: 19:18  
  Start Date: 04/10/2014   Start Time: 19:07  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 21:20  
  Next Update Date: 04/10/2014   Next Update Time: 20:20  
     
  Incident Headline: : LONGSIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: TSO are currently assessing customer impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon the next significant development.  
  Dialling Codes Affected:
01779
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONGSIDE MUX 101 : LOSS OF SERVICE : Reference 37791 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37791   Issue : 1  
  Detected Date: 04/10/2014   Detected Time: 19:18  
  Start Date: 04/10/2014   Start Time: 19:07  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 21:20  
  Next Update Date: 04/10/2014   Next Update Time: 20:20  
     
  Incident Headline: : LONGSIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX3 MANCHESTER2 : EMERGENCY PEW : Reference 37739 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37739   Issue : FINAL  
  Detected Date: 04/10/2014   Detected Time: 01:15  
  Start Date: 04/10/2014   Start Time: 01:15  
  Actual Clear Date: 04/10/2014   Actual Clear Time: 02:32  
     
  Incident Headline: : ERX3 MANCHESTER2 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:32; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0198102830850283088
 
  Duration: 0 days 01 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE : Reference 37728 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37728   Issue : FINAL  
  Detected Date: 03/10/2014   Detected Time: 20:42  
  Start Date: 03/10/2014   Start Time: 20:41  
  Actual Clear Date: 03/10/2014   Actual Clear Time: 22:15  
     
  Incident Headline: : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has remained stable since 22:15. Activity to replace the hardware will be performed under Emergency planned work (EPEW) ref IMT37739/14 during the maintenance window.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122601244012480125301254
0125701260012740128201352
0136201388014070142201432
01512601512801514201516701535
01539015840160601612201625
0163001663016910169701706
0172101744018240188901924
0195201974019810198901995
02828840283085028308802890440289264
0289753
 
  Duration: 0 days 01 hours 34 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE : Reference 37728 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37728   Issue : FINAL  
  Detected Date: 03/10/2014   Detected Time: 20:42  
  Start Date: 03/10/2014   Start Time: 20:41  
  Actual Clear Date: 03/10/2014   Actual Clear Time: 22:15  
     
  Incident Headline: : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has remained stable since 22:15. Proactive activity to replace hardware will be undertaken during maintenance window under IMT37739/14 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122601244012480125301254
0125701260012740128201352
0136201388014070142201432
01512601512801514201516701535
01539015840160601612201625
0163001663016910169701706
0172101744018240188901924
0195201974019810198901995
02828840283085028308802890440289264
0289753
 
  Duration: 0 days 01 hours 34 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX3 MANCHESTER2 : EMERGENCY PEW : Reference 37739 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37739   Issue : 1  
  Detected Date: 04/10/2014   Detected Time: 01:15  
  Start Date: 04/10/2014   Start Time: 01:15  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 04/10/2014   Next Update Time: 04:00  
     
  Incident Headline: : ERX3 MANCHESTER2 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A linecard has suffered 3 unexpected crashes. Line card replacement being carried out to be carried out between 02:00 and 04:00. The expected downtime is 15 minutes with an additional 15 minutes if rollback is required.  
  Dialling Codes Affected:
0198102830850283088
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FORKHILL MUX 302, PONTRILAS MUX 001 & MAYOBRIDGE MUX 301 : INCIDENT CANCELLED : Reference 37732 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37732   Issue : FINAL  
  Detected Date: 03/10/2014   Detected Time: 20:49  
  Start Date: 03/10/2014   Start Time: 20:45  
  Actual Clear Date: 03/10/2014   Actual Clear Time: 20:45  
     
  Incident Headline: : FORKHILL MUX 302, PONTRILAS MUX 001 & MAYOBRIDGE MUX 301 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled as this is covered by IMT37728/14. All further notifications will be via the BBIP incident.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0198102830850283088
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE : Reference 37728 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37728   Issue : 3  
  Detected Date: 03/10/2014   Detected Time: 20:42  
  Start Date: 03/10/2014   Start Time: 20:41  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 02:30  
  Next Update Date: 04/10/2014   Next Update Time: 01:30  
     
  Incident Headline: : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service auto restored at 22:15. Engineer now on site awaiting arrival of spare card. Spare card en route with a revised ETA of 01:00 due to traffic delays. Incident will remain open until arrival of the card on site. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0122601244012480125301254
0125701260012740128201352
0136201388014070142201432
01512601512801514201516701535
01539015840160601612201625
0163001663016910169701706
0172101744018240188901924
0195201974019810198901995
02828840283085028308802890440289264
0289753
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 3, 2014

Broadband Incident Report : : FORKHILL MUX 302, PONTRILAS MUX 001 & MAYOBRIDGE MUX 301 : LOSS OF SERVICE : Reference 37732 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37732   Issue : 3  
  Detected Date: 03/10/2014   Detected Time: 20:49  
  Start Date: 03/10/2014   Start Time: 20:45  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 00:40  
  Next Update Date: 04/10/2014   Next Update Time: 00:36  
     
  Incident Headline: : FORKHILL MUX 302, PONTRILAS MUX 001 & MAYOBRIDGE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Spare card en route with an ETA of 23:20. Estimated time of restoration 00:40. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0198102830850283088
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE : Reference 37728 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37728   Issue : 2  
  Detected Date: 03/10/2014   Detected Time: 20:42  
  Start Date: 03/10/2014   Start Time: 20:41  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 00:40  
  Next Update Date: 04/10/2014   Next Update Time: 00:35  
     
  Incident Headline: : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of the failure. Spare card en route with an ETA of 23:20. Estimated time of restoration 00:40. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0122601244012480125301254
0125701260012740128201352
0136201388014070142201432
01512601512801514201516701535
01539015840160601612201625
0163001663016910169701706
0172101744018240188901924
0195201974019810198901995
02828840283085028308802890440289264
0289753
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.