Saturday, December 13, 2008

Broadband Incident Report : : OATLANDS MOUNT DSL 101 : LOSS OF SERVICE : Reference 29956 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29956   Issue : FINAL  
  Detected Date: 13/12/2008   Detected Time: 19:15  
  Start Date: 13/12/2008   Start Time: 19:15  
  Actual Clear Date: 13/12/2008   Actual Clear Time: 20:30  
     
  Incident Headline: : OATLANDS MOUNT DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored Card Change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 13/12/2008 21:00

Broadband Incident Report : OATLANDS MOUNT DSL 101 : LOSS OF SERVICE : Reference 29956 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29956   Issue : 1  
  Detected Date: 13/12/2008   Detected Time: 19:15  
  Start Date: 13/12/2008   Start Time: 19:15  
  Anticipated Clear Date: 13/12/2008   Anticipated Clear Time: 21:15  
     
  Incident Headline: OATLANDS MOUNT DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 13/12/2008 19:23

Broadband Incident Report : NORTH EDGWARE MUX 101 : DEGRADED SERVICE : Reference 29933 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : FINAL  
  Detected Date: 13/12/2008   Detected Time: 10:41  
  Start Date: 13/12/2008   Start Time: 10:38  
  Actual Clear Date: 13/12/2008   Actual Clear Time: 12:05  
     
  Incident Headline: NORTH EDGWARE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02032090203271020823802083570208537
02086210208728020890502089300208931
0208933020895802089050208930
 
     

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System Time Stamp: 13/12/2008 12:17

Broadband Incident Report : NORTH EDGWARE MUX 101 : DEGRADED SERVICE : Reference 29933 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 1  
  Detected Date: 13/12/2008   Detected Time: 10:41  
  Start Date: 13/12/2008   Start Time: 10:38  
  Anticipated Clear Date: 13/12/2008   Anticipated Clear Time: 12:38  
     
  Incident Headline: NORTH EDGWARE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032090203271020823802083570208537
02086210208728020890502089300208931
0208933020895802089050208930
 
     

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System Time Stamp: 13/12/2008 10:53

Thursday, December 11, 2008

Broadband Incident Report : : CHISWICK MUX 6 : LOSS OF SERVICE : Reference 29801 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29801   Issue : FINAL  
  Detected Date: 11/12/2008   Detected Time: 21:22  
  Start Date: 11/12/2008   Start Time: 21:21  
  Actual Clear Date: 11/12/2008   Actual Clear Time: 22:51  
     
  Incident Headline: : CHISWICK MUX 6 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restore.
Card changed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031840203275020840002087230208742
02087470208987020899402089950208996
0208747020898702089940208995
 
     

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System Time Stamp: 11/12/2008 23:06

Broadband Incident Report : : CHISWICK MUX 6 : LOSS OF SERVICE : Reference 29801 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29801   Issue : 2  
  Detected Date: 11/12/2008   Detected Time: 21:22  
  Start Date: 11/12/2008   Start Time: 21:21  
  Anticipated Clear Date: 11/12/2008   Anticipated Clear Time: 23:21  
     
  Incident Headline: : CHISWICK MUX 6 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is en route to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02031840203275020840002087230208742
02087470208987020899402089950208996
0208747020898702089940208995
 
     

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System Time Stamp: 11/12/2008 21:46

Broadband Incident Report : : CHISWICK MUX 6 : LOSS OF SERVICE : Reference 29801 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29801   Issue : 1  
  Detected Date: 11/12/2008   Detected Time: 21:22  
  Start Date: 11/12/2008   Start Time: 21:21  
  Anticipated Clear Date: 11/12/2008   Anticipated Clear Time: 23:21  
     
  Incident Headline: : CHISWICK MUX 6 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02031840203275020840002087230208742
02087470208987020899402089950208996
0208747020898702089940208995
 
     

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System Time Stamp: 11/12/2008 21:34

Wednesday, December 10, 2008

Broadband Incident Report : : NORTH EDGWARE MUX 101 : DEGRADED SERVICE : Reference 29699 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29699   Issue : FINAL  
  Detected Date: 10/12/2008   Detected Time: 17:58  
  Start Date: 10/12/2008   Start Time: 17:55  
  Actual Clear Date: 10/12/2008   Actual Clear Time: 18:30  
     
  Incident Headline: : NORTH EDGWARE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Reset of a Card

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02032090203271020823802083570208537
02086210208728020890502089300208931
0208933020895802089050208930
 
     

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System Time Stamp: 10/12/2008 18:51

Broadband Incident Report : : NORTH EDGWARE MUX 101 : DEGRADED SERVICE : Reference 29699 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29699   Issue : 2  
  Detected Date: 10/12/2008   Detected Time: 17:58  
  Start Date: 10/12/2008   Start Time: 17:55  
  Anticipated Clear Date: 10/12/2008   Anticipated Clear Time: 19:55  
     
  Incident Headline: : NORTH EDGWARE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032090203271020823802083570208537
02086210208728020890502089300208931
0208933020895802089050208930
 
     

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System Time Stamp: 10/12/2008 18:25

Broadband Incident Report : : NORTH EDGWARE MUX 101 : DEGRADED SERVICE : Reference 29699 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29699   Issue : 1  
  Detected Date: 10/12/2008   Detected Time: 17:58  
  Start Date: 10/12/2008   Start Time: 17:55  
  Anticipated Clear Date: 10/12/2008   Anticipated Clear Time: 19:55  
     
  Incident Headline: : NORTH EDGWARE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032090203271020823802083570208537
02086210208728020890502089300208931
0208933020895802089050208930
 
     

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System Time Stamp: 10/12/2008 18:08

Broadband Incident Report : : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE : Reference 29563 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29563   Issue : FINAL  
  Detected Date: 09/12/2008   Detected Time: 21:34  
  Start Date: 09/12/2008   Start Time: 21:33  
  Actual Clear Date: 10/12/2008   Actual Clear Time: 00:53  
     
  Incident Headline: : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change
This issue may have been due to
an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0143801582
 
     

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System Time Stamp: 10/12/2008 01:10

Broadband Incident Report : : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE : Reference 29563 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29563   Issue : 5  
  Detected Date: 09/12/2008   Detected Time: 21:34  
  Start Date: 09/12/2008   Start Time: 21:33  
  Anticipated Clear Date: 10/12/2008   Anticipated Clear Time: 01:42  
     
  Incident Headline: : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0143801582
 
     

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System Time Stamp: 10/12/2008 00:44

Tuesday, December 9, 2008

Broadband Incident Report : : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE : Reference 29563 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29563   Issue : 4  
  Detected Date: 09/12/2008   Detected Time: 21:34  
  Start Date: 09/12/2008   Start Time: 21:33  
  Anticipated Clear Date: 09/12/2008   Anticipated Clear Time: 23:58  
     
  Incident Headline: : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0143801582
 
     

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System Time Stamp: 09/12/2008 23:02

Broadband Incident Report : : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE : Reference 29563 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29563   Issue : 3  
  Detected Date: 09/12/2008   Detected Time: 21:34  
  Start Date: 09/12/2008   Start Time: 21:33  
  Anticipated Clear Date: 09/12/2008   Anticipated Clear Time: 23:33  
     
  Incident Headline: : HARPENDEN MUX 101 AND KIMPTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0143801582
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 09/12/2008 21:58