Saturday, July 16, 2016

Broadband Incident Report : ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE : Reference 35280 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35280   Issue : FINAL  
  Detected Date: 16/07/2016   Detected Time: 05:58  
  Start Date: 16/07/2016   Start Time: 05:48  
  Actual Clear Date: 16/07/2016   Actual Clear Time: 09:20  
     
  Incident Headline: ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: $Cause: Card. Clear: Changed.$ Card 24/1 STM-1. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01944
 
  Duration: 0 days 03 hours 31 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE : Reference 35280 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35280   Issue : FINAL  
  Detected Date: 16/07/2016   Detected Time: 05:58  
  Start Date: 16/07/2016   Start Time: 05:48  
  Actual Clear Date: 16/07/2016   Actual Clear Time: 09:20  
     
  Incident Headline: ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Service fully restored at 09:20 after a hardware change at Malton.  
  Closure Details: Service fully restored at 09:20 after a hardware change at Malton. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01944
 
  Duration: 0 days 03 hours 31 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE : Reference 35280 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35280   Issue : 2  
  Detected Date: 16/07/2016   Detected Time: 05:58  
  Start Date: 16/07/2016   Start Time: 05:48  
  Anticipated Clear Date: 16/07/2016   Anticipated Clear Time: 10:00  
  Next Update Date: 16/07/2016   Next Update Time: 10:00  
     
  Incident Headline: ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a transmission failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01944
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE : Reference 35280 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35280   Issue : 1  
  Detected Date: 16/07/2016   Detected Time: 05:58  
  Start Date: 16/07/2016   Start Time: 05:48  
  Anticipated Clear Date: 16/07/2016   Anticipated Clear Time: 09:58  
  Next Update Date: 16/07/2016   Next Update Time: 06:58  
     
  Incident Headline: ADSL :[SHERBURN NTH YORKS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01944
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 14, 2016

Broadband Incident Report : ADSL : KIRKBY MALZEARD MUX 302 : LOSS OF SERVICE : Reference 34950 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34950   Issue : FINAL  
  Detected Date: 14/07/2016   Detected Time: 16:45  
  Start Date: 14/07/2016   Start Time: 16:34  
  Actual Clear Date: 14/07/2016   Actual Clear Time: 19:05  
     
  Incident Headline: ADSL : KIRKBY MALZEARD MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 19:05 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01765
 
  Duration: 0 days 02 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : KIRKBY MALZEARD MUX 302 : LOSS OF SERVICE : Reference 34950 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34950   Issue : FINAL  
  Detected Date: 14/07/2016   Detected Time: 16:45  
  Start Date: 14/07/2016   Start Time: 16:34  
  Actual Clear Date: 14/07/2016   Actual Clear Time: 19:05  
     
  Incident Headline: ADSL : KIRKBY MALZEARD MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 19:05 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01765
 
  Duration: 0 days 02 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKBY MALZEARD MUX 302 : LOSS OF SERVICE : Reference 34950 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34950   Issue : 2  
  Detected Date: 14/07/2016   Detected Time: 16:45  
  Start Date: 14/07/2016   Start Time: 16:34  
  Anticipated Clear Date: 14/07/2016   Anticipated Clear Time: 21:00  
  Next Update Date: 14/07/2016   Next Update Time: 20:30  
     
  Incident Headline: : KIRKBY MALZEARD MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT34953/16. An EES engineer has now been allocated ETA 18:50 to Sheffield.  
  Dialling Codes Affected:
01765
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE : Reference 34950 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34950   Issue : 1  
  Detected Date: 14/07/2016   Detected Time: 16:45  
  Start Date: 14/07/2016   Start Time: 16:34  
  Anticipated Clear Date: 14/07/2016   Anticipated Clear Time: 20:45  
  Next Update Date: 14/07/2016   Next Update Time: 17:45  
     
  Incident Headline: ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01765
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 34840 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34840   Issue : FINAL  
  Detected Date: 14/07/2016   Detected Time: 07:50  
  Start Date: 14/07/2016   Start Time: 07:40  
  Actual Clear Date: 14/07/2016   Actual Clear Time: 09:20  
     
  Incident Headline: ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service has been restored as of 09:20. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01599
 
  Duration: 0 days 01 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 34840 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34840   Issue : 1  
  Detected Date: 14/07/2016   Detected Time: 07:50  
  Start Date: 14/07/2016   Start Time: 07:40  
  Anticipated Clear Date: 14/07/2016   Anticipated Clear Time: 11:50  
  Next Update Date: 14/07/2016   Next Update Time: 08:50  
     
  Incident Headline: ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01599
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE : Reference 34762 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34762   Issue : FINAL  
  Detected Date: 13/07/2016   Detected Time: 22:30  
  Start Date: 13/07/2016   Start Time: 22:20  
  Actual Clear Date: 14/07/2016   Actual Clear Time: 00:11  
     
  Incident Headline: ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Service fully restored at 00:11 following a remote re-route of customer traffic  
  Closure Details: Service fully restored at 00:11 following a remote re-route of customer traffic BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01805
 
  Duration: 0 days 01 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE : Reference 34762 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34762   Issue : FINAL  
  Detected Date: 13/07/2016   Detected Time: 22:30  
  Start Date: 13/07/2016   Start Time: 22:20  
  Actual Clear Date: 14/07/2016   Actual Clear Time: 00:11  
     
  Incident Headline: ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Service fully restored at 00:11 following a remote re-route of customer traffic  
  Closure Details: Service fully restored at 00:11 following a remote re-route of customer traffic BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01805
 
  Duration: 0 days 01 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 13, 2016

Broadband Incident Report : ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE : Reference 34758 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34758   Issue : FINAL  
  Detected Date: 13/07/2016   Detected Time: 22:30  
  Start Date: 13/07/2016   Start Time: 22:20  
  Actual Clear Date: 13/07/2016   Actual Clear Time: 22:20  
     
  Incident Headline: ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. Duplicate task please refer to IMT34762/16.  
  Closure Details: Incident cancelled. Duplicate task please refer to IMT34762/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01805
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.