Saturday, January 5, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 335 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 335   Issue : FINAL  
  Detected Date: 05/01/2013   Detected Time: 00:05  
  Start Date: 05/01/2013   Start Time: 00:05  
  Actual Clear Date: 05/01/2013   Actual Clear Time: 00:25  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00.25; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201226012330123401235
0124301245012570126201273
0127901293013060132201323
0132901371013720137901403
01418801424014440147301483
0149301512501514201517001582
0160301604016137016192016194
0162201626016340163501689
0170801726017270173201737
0175301761017630178201784
0179801823018430188301892
018950190201903019151019153
0192301928019320194201954
019630198301986019920203185
02032120203221020325102032520203256
02032580203489020353202036200207226
02072430207254020726602072670207286
02072870207289020734802073540207357
02073580207372020737402073780207394
02074030207407020742402074340207436
02074370207487020749102074930207495
02074990207511020753802075820207603
02076200207638020770602077270207730
02077350207803020782402078280207833
02078370207928020793502079980208244
02082510208265020830102083030208310
02083110208312020831402083190208320
02083330208398020843902084400208444
02084510208480020850402085160208541
02085460208547020854902085680208570
02086510208657020866402086650208667
02086770208681020868302086840208686
02086880208689020869602087400208743
02087490208768020876902087740208776
02087770208786020878802088140208835
02088540208882020888302089160208917
02089200208942020894302089490208960
02089640208968020896902089720208973
02089740208977020898302392200239221
02392220239229023923202392350239236
02392370239238023926302392640239265
02392660239267023926902392710239273
02392750239281023928202392830239285
02392860239287028908502890860292045
0292046029204702920480292049LLLS0
02920480292049
 
  Duration: 0 days 00 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 335 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 335   Issue : 1  
  Detected Date: 05/01/2013   Detected Time: 00:05  
  Start Date: 05/01/2013   Start Time: 00:05  
  Anticipated Clear Date: 05/01/2013   Anticipated Clear Time: 04:07  
  Next Update Date: 05/01/2013   Next Update Time: 01:30  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 01.30.
 
  Dialling Codes Affected:
0120201226012330123401235
0124301245012570126201273
0127901293013060132201323
0132901371013720137901403
01418801424014440147301483
0149301512501514201517001582
0160301604016137016192016194
0162201626016340163501689
0170801726017270173201737
0175301761017630178201784
0179801823018430188301892
018950190201903019151019153
0192301928019320194201954
019630198301986019920203185
02032120203221020325102032520203256
02032580203489020353202036200207226
02072430207254020726602072670207286
02072870207289020734802073540207357
02073580207372020737402073780207394
02074030207407020742402074340207436
02074370207487020749102074930207495
02074990207511020753802075820207603
02076200207638020770602077270207730
02077350207803020782402078280207833
02078370207928020793502079980208244
02082510208265020830102083030208310
02083110208312020831402083190208320
02083330208398020843902084400208444
02084510208480020850402085160208541
02085460208547020854902085680208570
02086510208657020866402086650208667
02086770208681020868302086840208686
02086880208689020869602087400208743
02087490208768020876902087740208776
02087770208786020878802088140208835
02088540208882020888302089160208917
02089200208942020894302089490208960
02089640208968020896902089720208973
02089740208977020898302392200239221
02392220239229023923202392350239236
02392370239238023926302392640239265
02392660239267023926902392710239273
02392750239281023928202392830239285
02392860239287028908502890860292045
0292046029204702920480292049LLLS0
02920480292049
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 3, 2013

Broadband Incident Report : : READING AREA : DEGRADED SERVICE : Reference 144 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 144   Issue : FINAL  
  Detected Date: 03/01/2013   Detected Time: 10:45  
  Start Date: 03/01/2013   Start Time: 10:45  
  Actual Clear Date: 03/01/2013   Actual Clear Time: 14:42  
     
  Incident Headline: : READING AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 14:42 when scripts runs were completed across all Edge Route Switches to flex the dormant ports. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179011890120201208
0120901225012350123701242
0124301249012520125601258
0126401271012750127801285
0129601297013000130501306
0130801326013290134401363
0136401373013800139201395
0140401409014200142501442
0145201453014540145801460
0148301488014890149101494
0154801566015790159001594
0159801608016260162801635
0164301647016660167201720
0172201725017260173001736
0174701749017520175301761
0179301794018030180501822
0182301837018400184401865
0187201874018840192901934
0193501962019630198001983
0198501993023802102380220238023
02380250238026023802702380280238029
02380320238033023803402380440238052
02380550238058023806002380630238067
02380690238073023807602380770238078
02380820238083023809002392290239234
02392430239246023926102392630239273
02392750239281023928202392830239285
0239286023928717227LLSD0LLSS0
17227
 
  Duration: 0 days 03 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING AREA : DEGRADED SERVICE : Reference 144 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 144   Issue : 3  
  Detected Date: 03/01/2013   Detected Time: 10:45  
  Start Date: 03/01/2013   Start Time: 10:45  
  Anticipated Clear Date: 03/01/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 03/01/2013   Next Update Time: 16:30  
     
  Incident Headline: : READING AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: All scripts have been run as of 14:42 restoring service to all customers across all affected ERX. BT Wholesale are carrying out further checks to confirm customer service is stable. Next update 16:30.
 
  Dialling Codes Affected:
0117301179011890120201208
0120901225012350123701242
0124301249012520125601258
0126401271012750127801285
0129601297013000130501306
0130801326013290134401363
0136401373013800139201395
0140401409014200142501442
0145201453014540145801460
0148301488014890149101494
0154801566015790159001594
0159801608016260162801635
0164301647016660167201720
0172201725017260173001736
0174701749017520175301761
0179301794018030180501822
0182301837018400184401865
0187201874018840192901934
0193501962019630198001983
0198501993023802102380220238023
02380250238026023802702380280238029
02380320238033023803402380440238052
02380550238058023806002380630238067
02380690238073023807602380770238078
02380820238083023809002392290239234
02392430239246023926102392630239273
02392750239281023928202392830239285
0239286023928717227LLSD0LLSS0
17227
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING AREA : DEGRADED SERVICE : Reference 144 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 144   Issue : 2  
  Detected Date: 03/01/2013   Detected Time: 10:45  
  Start Date: 03/01/2013   Start Time: 10:45  
  Anticipated Clear Date: 03/01/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 03/01/2013   Next Update Time: 15:30  
     
  Incident Headline: : READING AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational team are running a script under guidance of technical support which is reinstating customers progressively. Next update will be at 15:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
0117301179011890120201208
0120901225012350123701242
0124301249012520125601258
0126401271012750127801285
0129601297013000130501306
0130801326013290134401363
0136401373013800139201395
0140401409014200142501442
0145201453014540145801460
0148301488014890149101494
0154801566015790159001594
0159801608016260162801635
0164301647016660167201720
0172201725017260173001736
0174701749017520175301761
0179301794018030180501822
0182301837018400184401865
0187201874018840192901934
0193501962019630198001983
0198501993023802102380220238023
02380250238026023802702380280238029
02380320238033023803402380440238052
02380550238058023806002380630238067
02380690238073023807602380770238078
02380820238083023809002392290239234
02392430239246023926102392630239273
02392750239281023928202392830239285
0239286023928717227LLSD0LLSS0
17227
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING AREA : DEGRADED SERVICE : Reference 144 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 144   Issue : 1  
  Detected Date: 03/01/2013   Detected Time: 10:45  
  Start Date: 03/01/2013   Start Time: 10:45  
  Anticipated Clear Date: 03/01/2013   Anticipated Clear Time: 15:00  
  Next Update Date: 03/01/2013   Next Update Time: 13:00  
     
  Incident Headline: : READING AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical bridge established with technical support and operational teams. Next update will be at 13:00 or sooner if significant progress made.
 
  Dialling Codes Affected:
0117301179011890120201208
0120901225012350123701243
0124901264012710128501296
0130001305013440136301364
0139501420014420145201453
0145801460014890149101494
0154801579016080166601672
0172201726017490175201753
0176101793017940180301822
0182301837018400184401865
0192901934019350196201980
0198301993023802502380260238044
019830199302380250238026
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWMACHAR DSL 101 : LOSS OF SERVICE : Reference 141 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 141   Issue : FINAL  
  Detected Date: 03/01/2013   Detected Time: 09:50  
  Start Date: 03/01/2013   Start Time: 09:50  
  Actual Clear Date: 03/01/2013   Actual Clear Time: 10:20  
     
  Incident Headline: : NEWMACHAR DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:20 after transmission link was repaired.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : UPLAWMOOR MUX 101 : LOSS OF SERVICE : Reference 125 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 125   Issue : FINAL  
  Detected Date: 03/01/2013   Detected Time: 06:21  
  Start Date: 03/01/2013   Start Time: 06:21  
  Actual Clear Date: 03/01/2013   Actual Clear Time: 09:36  
     
  Incident Headline: : UPLAWMOOR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:36 after power was restored to affected equipment BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 03 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWMACHAR DSL 101 : LOSS OF SERVICE : Reference 141 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 141   Issue : 1  
  Detected Date: 03/01/2013   Detected Time: 09:58  
  Start Date: 03/01/2013   Start Time: 09:58  
  Anticipated Clear Date: 03/01/2013   Anticipated Clear Time: 13:00  
  Next Update Date: 03/01/2013   Next Update Time: 11:10  
     
  Incident Headline: : NEWMACHAR DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.