Thursday, April 8, 2010

Broadband Incident Report : : ELMDON MUX 101 AND MERIDEN MUX 101 : LOSS OF SERVICE : Reference 10171 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10171   Issue : FINAL  
  Detected Date: 08/04/2010   Detected Time: 10:39  
  Start Date: 08/04/2010   Start Time: 10:39  
  Actual Clear Date: 08/04/2010   Actual Clear Time: 18:20  
     
  Incident Headline: : ELMDON MUX 101 AND MERIDEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
----------------------------------
Card Change and re-configuration

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01217801676
 
     

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System Time Stamp: 08/04/2010 19:49

Broadband Incident Report : ELMDON MUX 101 AND MERIDEN MUX 101 : LOSS OF SERVICE : Reference 10171 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10171   Issue : 8  
  Detected Date: 08/04/2010   Detected Time: 10:39  
  Start Date: 08/04/2010   Start Time: 10:39  
  Anticipated Clear Date: 08/04/2010   Anticipated Clear Time: 19:00  
     
  Incident Headline: ELMDON MUX 101 AND MERIDEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01217801676
 
     

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System Time Stamp: 08/04/2010 17:36

Broadband Incident Report : ELMDON MUX 101 AND MERIDEN MUX 101 : LOSS OF SERVICE : Reference 10171 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10171   Issue : 7  
  Detected Date: 08/04/2010   Detected Time: 10:39  
  Start Date: 08/04/2010   Start Time: 10:39  
  Anticipated Clear Date: 08/04/2010   Anticipated Clear Time: 17:45  
     
  Incident Headline: ELMDON MUX 101 AND MERIDEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01217801676
 
     

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System Time Stamp: 08/04/2010 16:30

Monday, April 5, 2010

Broadband Incident Report : : DARWEN MUX 101 : DEGRADED SERVICE : Reference 9904 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9904   Issue : FINAL  
  Detected Date: 05/04/2010   Detected Time: 10:24  
  Start Date: 05/04/2010   Start Time: 10:12  
  Actual Clear Date: 05/04/2010   Actual Clear Time: 12:01  
     
  Incident Headline: : DARWEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reset
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0125401708
 
     

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System Time Stamp: 05/04/2010 13:02

Broadband Incident Report : : DARWEN MUX 101 : DEGRADED SERVICE : Reference 9904 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9904   Issue : 2  
  Detected Date: 05/04/2010   Detected Time: 10:24  
  Start Date: 05/04/2010   Start Time: 10:12  
  Anticipated Clear Date: 05/04/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: : DARWEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125401708
 
     

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System Time Stamp: 05/04/2010 11:44

Broadband Incident Report : : DARWEN MUX 101 : DEGRADED SERVICE : Reference 9904 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9904   Issue : 1  
  Detected Date: 05/04/2010   Detected Time: 10:24  
  Start Date: 05/04/2010   Start Time: 10:12  
  Anticipated Clear Date: 05/04/2010   Anticipated Clear Time: 12:12  
     
  Incident Headline: : DARWEN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0125401708
 
     

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System Time Stamp: 05/04/2010 10:40

Broadband Incident Report : : FREELAND MUX 101 : LOSS OF SERVICE : Reference 9893 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9893   Issue : FINAL  
  Detected Date: 05/04/2010   Detected Time: 01:29  
  Start Date: 05/04/2010   Start Time: 01:28  
  Actual Clear Date: 05/04/2010   Actual Clear Time: 03:00  
     
  Incident Headline: : FREELAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01993
 
     

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System Time Stamp: 05/04/2010 03:24

Broadband Incident Report : : FREELAND MUX 101 : LOSS OF SERVICE : Reference 9893 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9893   Issue : 2  
  Detected Date: 05/04/2010   Detected Time: 01:29  
  Start Date: 05/04/2010   Start Time: 01:28  
  Anticipated Clear Date: 05/04/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : FREELAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01993
 
     

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System Time Stamp: 05/04/2010 03:03

Broadband Incident Report : : FREELAND MUX 101 : LOSS OF SERVICE : Reference 9893 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9893   Issue : 1  
  Detected Date: 05/04/2010   Detected Time: 01:29  
  Start Date: 05/04/2010   Start Time: 01:28  
  Anticipated Clear Date: 05/04/2010   Anticipated Clear Time: 03:28  
     
  Incident Headline: : FREELAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
.
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01993
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 05/04/2010 02:13