Friday, September 16, 2016

Broadband Incident Report : ADSL :[ROCKBOURNE]: MUX 301 : LOSS OF SERVICE : Reference 47204 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47204   Issue : FINAL  
  Detected Date: 16/09/2016   Detected Time: 01:52  
  Start Date: 16/09/2016   Start Time: 01:42  
  Actual Clear Date: 16/09/2016   Actual Clear Time: 01:42  
     
  Incident Headline: ADSL :[ROCKBOURNE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01725
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ROCKBOURNE]: MUX 301 : LOSS OF SERVICE : Reference 47204 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47204   Issue : FINAL  
  Detected Date: 16/09/2016   Detected Time: 01:52  
  Start Date: 16/09/2016   Start Time: 01:42  
  Actual Clear Date: 16/09/2016   Actual Clear Time: 01:42  
     
  Incident Headline: ADSL :[ROCKBOURNE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01725
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ROCKBOURNE]: MUX 301 : LOSS OF SERVICE : Reference 47204 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47204   Issue : 1  
  Detected Date: 16/09/2016   Detected Time: 01:52  
  Start Date: 16/09/2016   Start Time: 01:42  
  Anticipated Clear Date: 16/09/2016   Anticipated Clear Time: 05:52  
  Next Update Date: 16/09/2016   Next Update Time: 02:52  
     
  Incident Headline: ADSL :[ROCKBOURNE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01725
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 13, 2016

Broadband Incident Report : ADSL :[MORDEN DORSET]: MUX 101 : LOSS OF SERVICE : Reference 46205 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46205   Issue : FINAL  
  Detected Date: 13/09/2016   Detected Time: 11:28  
  Start Date: 13/09/2016   Start Time: 11:25  
  Actual Clear Date: 13/09/2016   Actual Clear Time: 11:31  
     
  Incident Headline: ADSL :[MORDEN DORSET]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 11:31. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MORDEN DORSET]: MUX 101 : LOSS OF SERVICE : Reference 46205 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46205   Issue : 1  
  Detected Date: 13/09/2016   Detected Time: 11:28  
  Start Date: 13/09/2016   Start Time: 11:25  
  Anticipated Clear Date: 13/09/2016   Anticipated Clear Time: 15:28  
  Next Update Date: 13/09/2016   Next Update Time: 12:28  
     
  Incident Headline: ADSL :[MORDEN DORSET]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MARTON HEATH SERVICE CODE : EMERGENCY PEW : Reference 46122 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46122   Issue : FINAL  
  Detected Date: 12/09/2016   Detected Time: 22:23  
  Start Date: 12/09/2016   Start Time: 22:23  
  Actual Clear Date: 13/09/2016   Actual Clear Time: 01:48  
     
  Incident Headline: : MARTON HEATH SERVICE CODE : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. Engineers have changed the card, service has been restored.

 
  Closure Details: Service has been restored as of 01:48; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01260
 
  Duration: 0 days 03 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 20CN ADSL : MARTON HEATH SERVICE CODE : EMERGENCY PEW : Reference 46122 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46122   Issue : FINAL  
  Detected Date: 12/09/2016   Detected Time: 22:23  
  Start Date: 12/09/2016   Start Time: 22:23  
  Actual Clear Date: 13/09/2016   Actual Clear Time: 01:48  
     
  Incident Headline: 20CN ADSL : MARTON HEATH SERVICE CODE : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service. Engineers have changed out the line card and services have restored.  
  Closure Details: Service has been restored as of 01:48 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01260
 
  Duration: 0 days 03 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MARTON HEATH SERVICE CODE : EMERGENCY PEW : Reference 46122 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46122   Issue : 2  
  Detected Date: 12/09/2016   Detected Time: 22:23  
  Start Date: 12/09/2016   Start Time: 22:23  
  Anticipated Clear Date: 13/09/2016   Anticipated Clear Time: 02:19  
  Next Update Date: 13/09/2016   Next Update Time: 02:19  
     
  Incident Headline: : MARTON HEATH SERVICE CODE : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01260
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, September 12, 2016

Broadband Incident Report : : MARTON HEATH SERVICE CODE : EMERGENCY PEW : Reference 46122 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46122   Issue : 1  
  Detected Date: 12/09/2016   Detected Time: 22:23  
  Start Date: 12/09/2016   Start Time: 22:23  
  Anticipated Clear Date: 13/09/2016   Anticipated Clear Time: 00:23  
  Next Update Date: 12/09/2016   Next Update Time: 23:23  
     
  Incident Headline: : MARTON HEATH SERVICE CODE : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01260
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45941 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45941   Issue : FINAL  
  Detected Date: 12/09/2016   Detected Time: 02:36  
  Start Date: 12/09/2016   Start Time: 02:26  
  Actual Clear Date: 12/09/2016   Actual Clear Time: 02:26  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45944 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45944   Issue : FINAL  
  Detected Date: 12/09/2016   Detected Time: 02:36  
  Start Date: 12/09/2016   Start Time: 02:26  
  Actual Clear Date: 12/09/2016   Actual Clear Time: 02:26  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Please note: Incident cancelled - Duplicate of IMT45941/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : INCIDENT CANCELLED : Reference 45942 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45942   Issue : FINAL  
  Detected Date: 12/09/2016   Detected Time: 02:36  
  Start Date: 12/09/2016   Start Time: 02:26  
  Actual Clear Date: 12/09/2016   Actual Clear Time: 02:26  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Incident cancelled. Duplicate, please refer to 45941/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 45943 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45943   Issue : FINAL  
  Detected Date: 12/09/2016   Detected Time: 02:36  
  Start Date: 12/09/2016   Start Time: 02:26  
  Actual Clear Date: 12/09/2016   Actual Clear Time: 02:26  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Please note: Incident cancelled - Duplicate of IMT45941/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.