Friday, September 19, 2014

Broadband Incident Report : DERBY NODE 02007 : DEGRADED SERVICE : Reference 35609 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35609   Issue : FINAL  
  Detected Date: 19/09/2014   Detected Time: 11:01  
  Start Date: 19/09/2014   Start Time: 11:01  
  Actual Clear Date: 19/09/2014   Actual Clear Time: 11:48  
     
  Incident Headline: DERBY NODE 02007 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 11:48 after a hardware change at Derby. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01159013320153801827
 
  Duration: 0 days 00 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : DERBY NODE 02007 : DEGRADED SERVICE : Reference 35609 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35609   Issue : 2  
  Detected Date: 19/09/2014   Detected Time: 11:01  
  Start Date: 19/09/2014   Start Time: 11:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 13:15  
  Next Update Date: 19/09/2014   Next Update Time: 13:10  
     
  Incident Headline: DERBY NODE 02007 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A remote reseat is being attempted, a spare card is onsite if required. The root cause is thought to be a card failure. The estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01159013320153801827
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DERBY NODE 02007 : DEGRADED SERVICE : Reference 35609 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35609   Issue : 1  
  Detected Date: 19/09/2014   Detected Time: 11:01  
  Start Date: 19/09/2014   Start Time: 11:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 13:15  
  Next Update Date: 19/09/2014   Next Update Time: 13:10  
     
  Incident Headline: : DERBY NODE 02007 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01159013320153801827
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE : Reference 35550 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : FINAL  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Actual Clear Date: 19/09/2014   Actual Clear Time: 08:18  
     
  Incident Headline: MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 08:18 be a remote reset was performed on the amplifier card. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401330013460146401561
0156901975
 
  Duration: 0 days 03 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE : Reference 35550 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : 3  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 19/09/2014   Next Update Time: 10:00  
     
  Incident Headline: : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to a failure of an Amp card on the transmission network in Edinburgh. Spares (two of) have been ordered with an ETA of 13:28. Transmission team are investigating adjacent nodes for a donor card and also engaging their technical services to investigate. Reroutes of failed services is not possible. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0122401330013460146401561
0156901975
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CRATHES 301 : INCIDENT CANCELLED. : Reference 35562 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35562   Issue : FINAL  
  Detected Date: 19/09/2014   Detected Time: 06:35  
  Start Date: 19/09/2014   Start Time: 05:15  
  Actual Clear Date: 19/09/2014   Actual Clear Time: 05:15  
     
  Incident Headline: : CRATHES 301 : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled. Raised in error. Running on IMT35550/14
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01330
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CRATHES 301 : LOSS OF SERVICE : Reference 35562 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35562   Issue : 2  
  Detected Date: 19/09/2014   Detected Time: 06:35  
  Start Date: 19/09/2014   Start Time: 05:15  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:15  
  Next Update Date: 19/09/2014   Next Update Time: 07:35  
     
  Incident Headline: : CRATHES 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Loss of internet services for {199} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CRATHES 301 : LOSS OF SERVICE : Reference 35562 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35562   Issue : 1  
  Detected Date: 19/09/2014   Detected Time: 06:35  
  Start Date: 19/09/2014   Start Time: 05:15  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:15  
  Next Update Date: 19/09/2014   Next Update Time: 07:35  
     
  Incident Headline: : CRATHES 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01330
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHENBLAE : LOSS OF SERVICE : Reference 35550 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : 2  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:01  
  Next Update Date: 19/09/2014   Next Update Time: 06:30  
     
  Incident Headline: : AUCHENBLAE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault investigations are underway. Root cause and estimated repair time not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.

 
  Dialling Codes Affected:
0122401330013460146401561
0156901975
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHENBLAE : LOSS OF SERVICE : Reference 35550 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : 1  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:01  
  Next Update Date: 19/09/2014   Next Update Time: 06:12  
     
  Incident Headline: : AUCHENBLAE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0133001346014640156101569
01975
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHENBLAE : LOSS OF SERVICE : Reference 35550 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : 1  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:01  
  Next Update Date: 19/09/2014   Next Update Time: 06:12  
     
  Incident Headline: : AUCHENBLAE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0122401330013460146401561
0156901975
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHENBLAE : LOSS OF SERVICE : Reference 35550 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : 1  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:01  
  Next Update Date: 19/09/2014   Next Update Time: 06:12  
     
  Incident Headline: : AUCHENBLAE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01346015610156901975
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AUCHENBLAE : LOSS OF SERVICE : Reference 35550 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35550   Issue : 1  
  Detected Date: 19/09/2014   Detected Time: 05:12  
  Start Date: 19/09/2014   Start Time: 05:01  
  Anticipated Clear Date: 19/09/2014   Anticipated Clear Time: 07:01  
  Next Update Date: 19/09/2014   Next Update Time: 06:12  
     
  Incident Headline: : AUCHENBLAE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0156101569
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.