Thursday, December 18, 2008

Broadband Incident Report : NEYLAND ADSL 101 : LOSS OF SERVICE : Reference 30433 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30433   Issue : FINAL  
  Detected Date: 18/12/2008   Detected Time: 18:53  
  Start Date: 18/12/2008   Start Time: 18:50  
  Actual Clear Date: 18/12/2008   Actual Clear Time: 20:58  
     
  Incident Headline: NEYLAND ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01646
 
     

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System Time Stamp: 18/12/2008 21:05

Broadband Incident Report : NEYLAND ADSL 101 : LOSS OF SERVICE : Reference 30433 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30433   Issue : 5  
  Detected Date: 18/12/2008   Detected Time: 18:53  
  Start Date: 18/12/2008   Start Time: 18:50  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 21:35  
     
  Incident Headline: NEYLAND ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01646
 
     

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System Time Stamp: 18/12/2008 20:36

Broadband Incident Report : NEYLAND ADSL 101 : LOSS OF SERVICE : Reference 30433 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30433   Issue : 4  
  Detected Date: 18/12/2008   Detected Time: 18:53  
  Start Date: 18/12/2008   Start Time: 18:50  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 20:50  
     
  Incident Headline: NEYLAND ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01646
 
     

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System Time Stamp: 18/12/2008 19:29

Broadband Incident Report : NEYLAND ADSL 101 : LOSS OF SERVICE : Reference 30433 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30433   Issue : 3  
  Detected Date: 18/12/2008   Detected Time: 18:53  
  Start Date: 18/12/2008   Start Time: 18:50  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 20:50  
     
  Incident Headline: NEYLAND ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01646
 
     

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System Time Stamp: 18/12/2008 19:20

Broadband Incident Report : NEYLAND ADSL 101 : LOSS OF SERVICE : Reference 30433 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30433   Issue : 2  
  Detected Date: 18/12/2008   Detected Time: 18:53  
  Start Date: 18/12/2008   Start Time: 18:50  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 20:50  
     
  Incident Headline: NEYLAND ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01646
 
     

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System Time Stamp: 18/12/2008 19:09

Broadband Incident Report : NEYLAND ACSL 101 : LOSS OF SERVICE : Reference 30433 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30433   Issue : 1  
  Detected Date: 18/12/2008   Detected Time: 18:53  
  Start Date: 18/12/2008   Start Time: 18:50  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 20:50  
     
  Incident Headline: NEYLAND ACSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01646
 
     

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System Time Stamp: 18/12/2008 19:02

Broadband Incident Report : : HARLESDEN ATM NODE 1 : TEST PLEASE IGNORE : Reference 30386 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30386   Issue : 1  
  Detected Date: 18/12/2008   Detected Time: 12:53  
  Start Date: 18/12/2008   Start Time: 12:53  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 14:53  
     
  Incident Headline: : HARLESDEN ATM NODE 1 : TEST PLEASE IGNORE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: TEST PLEASE IGNORE  
  Dialling Codes Affected:
 
     

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System Time Stamp: 18/12/2008 12:57

Broadband Incident Report : : BRINSCALL MUX 101 : LOSS OF SERVICE : Reference 30202 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30202   Issue : FINAL  
  Detected Date: 17/12/2008   Detected Time: 21:03  
  Start Date: 17/12/2008   Start Time: 20:56  
  Actual Clear Date: 18/12/2008   Actual Clear Time: 00:05  
     
  Incident Headline: : BRINSCALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Power Cycle

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01254
 
     

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System Time Stamp: 18/12/2008 00:15

Wednesday, December 17, 2008

Broadband Incident Report : : BRINSCALL MUX 101 : LOSS OF SERVICE : Reference 30202 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30202   Issue : 5  
  Detected Date: 17/12/2008   Detected Time: 21:03  
  Start Date: 17/12/2008   Start Time: 20:56  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 00:55  
     
  Incident Headline: : BRINSCALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01254
 
     

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System Time Stamp: 17/12/2008 23:56

Broadband Incident Report : : BRINSCALL MUX 101 : LOSS OF SERVICE : Reference 30202 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30202   Issue : 4  
  Detected Date: 17/12/2008   Detected Time: 21:03  
  Start Date: 17/12/2008   Start Time: 20:56  
  Anticipated Clear Date: 18/12/2008   Anticipated Clear Time: 00:45  
     
  Incident Headline: : BRINSCALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01254
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/12/2008 23:37

Broadband Incident Report : : BRINSCALL MUX 101 : LOSS OF SERVICE : Reference 30202 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30202   Issue : 3  
  Detected Date: 17/12/2008   Detected Time: 21:03  
  Start Date: 17/12/2008   Start Time: 20:56  
  Anticipated Clear Date: 17/12/2008   Anticipated Clear Time: 23:46  
     
  Incident Headline: : BRINSCALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01254
 
     

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System Time Stamp: 17/12/2008 22:48

Broadband Incident Report : : BRINSCALL MUX 101 : LOSS OF SERVICE : Reference 30202 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30202   Issue : 2  
  Detected Date: 17/12/2008   Detected Time: 21:03  
  Start Date: 17/12/2008   Start Time: 20:56  
  Anticipated Clear Date: 17/12/2008   Anticipated Clear Time: 22:58  
     
  Incident Headline: : BRINSCALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01254
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/12/2008 22:02

Broadband Incident Report : : BRINSCALL MUX 101 : LOSS OF SERVICE : Reference 30202 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30202   Issue : 1  
  Detected Date: 17/12/2008   Detected Time: 21:03  
  Start Date: 17/12/2008   Start Time: 20:56  
  Anticipated Clear Date: 17/12/2008   Anticipated Clear Time: 22:56  
     
  Incident Headline: : BRINSCALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01254
 
     

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System Time Stamp: 17/12/2008 21:13

Tuesday, December 16, 2008

Broadband Incident Report : : ESR4 BIRMINGHAM 5 : LOSS OF SERVICE : Reference 30066 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30066   Issue : 1  
  Detected Date: 16/12/2008   Detected Time: 01:46  
  Start Date: 16/12/2008   Start Time: 01:44  
  Anticipated Clear Date: 16/12/2008   Anticipated Clear Time: 01:45  
     
  Incident Headline: : ESR4 BIRMINGHAM 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a

Software Download

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 16/12/2008 01:57