Saturday, February 11, 2012

Broadband Incident Report : : 2 MUXS IN SAXMUNDAM AREA : LOSS OF SERVICE : Reference 3937 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3937   Issue : FINAL  
  Detected Date: 11/02/2012   Detected Time: 13:45  
  Start Date: 11/02/2012   Start Time: 13:45  
  Actual Clear Date: 11/02/2012   Actual Clear Time: 15:42  
     
  Incident Headline: : 2 MUXS IN SAXMUNDAM AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15.42; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01728
 
  Duration: 0 days 01 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 2 MUXS IN SAXMUNDAM AREA : LOSS OF SERVICE : Reference 3937 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3937   Issue : 2  
  Detected Date: 11/02/2012   Detected Time: 13:45  
  Start Date: 11/02/2012   Start Time: 13:45  
  Anticipated Clear Date: 11/02/2012   Anticipated Clear Time: 17:47  
  Next Update Date: 11/02/2012   Next Update Time: 17:15  
     
  Incident Headline: : 2 MUXS IN SAXMUNDAM AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01728
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 2 MUXS IN SAXMUNDAM AREA : LOSS OF SERVICE : Reference 3937 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3937   Issue : 1  
  Detected Date: 11/02/2012   Detected Time: 13:45  
  Start Date: 11/02/2012   Start Time: 13:45  
  Anticipated Clear Date: 11/02/2012   Anticipated Clear Time: 17:47  
  Next Update Date: 11/02/2012   Next Update Time: 15:30  
     
  Incident Headline: : 2 MUXS IN SAXMUNDAM AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team are making initial diagnostics  
  Dialling Codes Affected:
01728
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 3913 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3913   Issue : FINAL  
  Detected Date: 11/02/2012   Detected Time: 05:29  
  Start Date: 11/02/2012   Start Time: 05:26  
  Actual Clear Date: 11/02/2012   Actual Clear Time: 08:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 07.58; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0118301189012560127101275
0127801285012880132601344
0136301373013800139201425
0145401458014890149101494
0157901626017260173601747
0174901761018230186501934
019620198001865
 
  Duration: 0 days 02 hours 34 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 3913 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3913   Issue : 2  
  Detected Date: 11/02/2012   Detected Time: 05:29  
  Start Date: 11/02/2012   Start Time: 05:26  
  Anticipated Clear Date: 11/02/2012   Anticipated Clear Time: 08:15  
  Next Update Date: 11/02/2012   Next Update Time: 08:15  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to site.Replacement hardware has arrived.  
  Dialling Codes Affected:
0118301189012560127101275
0127801285012880132601344
0136301373013800139201425
0145401458014890149101494
0157901626017260173601747
0174901761018230186501934
019620198001865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 3913 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3913   Issue : 1  
  Detected Date: 11/02/2012   Detected Time: 05:29  
  Start Date: 11/02/2012   Start Time: 05:26  
  Anticipated Clear Date: 11/02/2012   Anticipated Clear Time: 07:26  
  Next Update Date: 11/02/2012   Next Update Time: 07:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: This is being caused by an intermittently failing optical card on MSIP equipment. Engineer being tasked out to perform a reseat. Next update will be at 07:00.

 
  Dialling Codes Affected:
0118301189012560127101275
0127801285012880132601344
0136301373013800139201425
0145401458014890149101494
0157901626017260173601747
0174901761018230186501934
019620198001865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, February 10, 2012

Broadband Incident Report : : 4 X MUXES IN GLASGOW AREA : LOSS OF SERVICE : Reference 3780 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3780   Issue : FINAL  
  Detected Date: 09/02/2012   Detected Time: 20:32  
  Start Date: 09/02/2012   Start Time: 20:27  
  Actual Clear Date: 09/02/2012   Actual Clear Time: 22:26  
     
  Incident Headline: : 4 X MUXES IN GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored when mains was restored to the building at 22:26 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123601360
 
  Duration: 0 days 01 hours 59 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 9, 2012

Broadband Incident Report : : 4 X MUXES IN GLASGOW AREA : LOSS OF SERVICE : Reference 3780 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3780   Issue : 1  
  Detected Date: 09/02/2012   Detected Time: 20:32  
  Start Date: 09/02/2012   Start Time: 20:27  
  Anticipated Clear Date: 09/02/2012   Anticipated Clear Time: 23:34  
  Next Update Date: 09/02/2012   Next Update Time: 23:55  
     
  Incident Headline: : 4 X MUXES IN GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0123601360
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 3637 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3637   Issue : FINAL  
  Detected Date: 08/02/2012   Detected Time: 19:05  
  Start Date: 08/02/2012   Start Time: 19:05  
  Actual Clear Date: 09/02/2012   Actual Clear Time: 06:50  
     
  Incident Headline: : HARDWICKE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06.50 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 11 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 3637 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3637   Issue : 8  
  Detected Date: 08/02/2012   Detected Time: 19:05  
  Start Date: 08/02/2012   Start Time: 19:05  
  Anticipated Clear Date: 09/02/2012   Anticipated Clear Time: 07:45  
  Next Update Date: 09/02/2012   Next Update Time: 07:25  
     
  Incident Headline: : HARDWICKE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer has now arrived on site and has began his investigations.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 3637 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3637   Issue : 7  
  Detected Date: 08/02/2012   Detected Time: 19:05  
  Start Date: 08/02/2012   Start Time: 19:05  
  Anticipated Clear Date: 09/02/2012   Anticipated Clear Time: 07:45  
  Next Update Date: 09/02/2012   Next Update Time: 06:45  
     
  Incident Headline: : HARDWICKE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer has been tasked to site. Estimated time of arrival 06:00.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 3637 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3637   Issue : 6  
  Detected Date: 08/02/2012   Detected Time: 19:05  
  Start Date: 08/02/2012   Start Time: 19:05  
  Anticipated Clear Date: 09/02/2012   Anticipated Clear Time: 04:30  
  Next Update Date: 09/02/2012   Next Update Time: 03:30  
     
  Incident Headline: : HARDWICKE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A change of hardware has not restored service. Engineer on site and operational teams are completing further investigations.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE ADSL 101 : LOSS OF SERVICE : Reference 3637 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3637   Issue : 5  
  Detected Date: 08/02/2012   Detected Time: 19:05  
  Start Date: 08/02/2012   Start Time: 19:05  
  Anticipated Clear Date: 09/02/2012   Anticipated Clear Time: 03:20  
  Next Update Date: 09/02/2012   Next Update Time: 02:20  
     
  Incident Headline: : HARDWICKE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Further hardware is required and ordered. Estimated arrival time of 02:00.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.