Saturday, August 30, 2008

Broadband Incident Report : 8 MUX IN ABERDEEN AREA : LOSS OF SERVICE : Reference 21024 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21024   Issue : FINAL  
  Detected Date: 30/08/2008   Detected Time: 10:17  
  Start Date: 30/08/2008   Start Time: 09:58  
  Actual Clear Date: 30/08/2008   Actual Clear Time: 18:44  
     
  Incident Headline: 8 MUX IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs FFM DSL 101, FFM DSL 102, ZJJ DSL 101, IBM DSL 101, BDS DSL 102, CPO MSAN 301 KYY MSAN 301 and GKT-MSAN-301






 
  Progress Details: Service has been restored by completing a

Cable repair/re-route

This issue may have been due to

a Cable Fault


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01224012410173801975
 
     

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System Time Stamp: 30/08/2008 22:00

Broadband Incident Report : EDGE ROUTE SWITCH 19 BIRMINGHAM 4 : PARTIAL LOSS OF SERVICE : Reference 21046 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21046   Issue : FINAL  
  Detected Date: 30/08/2008   Detected Time: 15:38  
  Start Date: 30/08/2008   Start Time: 15:37  
  Actual Clear Date: 30/08/2008   Actual Clear Time: 15:58  
     
  Incident Headline: EDGE ROUTE SWITCH 19 BIRMINGHAM 4 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End-Users may have experienced a loss or degradation of Service.

 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0121520121530121550126701291
0138601495015430155001558
0160001633017850178901792
0187401994029208002920850292086
02920880199402920800292085
 
     

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System Time Stamp: 30/08/2008 16:06

Broadband Incident Report : EDGE ROUTE SWITCH 19 BIRMINGHAM 4 : PARTIAL LOSS OF SERVICE : Reference 21046 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21046   Issue : 1  
  Detected Date: 30/08/2008   Detected Time: 15:38  
  Start Date: 30/08/2008   Start Time: 15:37  
  Anticipated Clear Date: 30/08/2008   Anticipated Clear Time: 17:37  
     
  Incident Headline: EDGE ROUTE SWITCH 19 BIRMINGHAM 4 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service.

It is possible that this disruption may not affect all end users.

 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0121520121530121550126701291
0138601495015430155001558
0160001633017850178901792
0187401994029208002920850292086
02920880199402920800292085
 
     

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System Time Stamp: 30/08/2008 16:02

Broadband Incident Report : HADDINGTON MUX 101 : LOSS OF SERVICE : Reference 21041 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21041   Issue : FINAL  
  Detected Date: 30/08/2008   Detected Time: 13:30  
  Start Date: 30/08/2008   Start Time: 12:50  
  Actual Clear Date: 30/08/2008   Actual Clear Time: 13:40  
     
  Incident Headline: HADDINGTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to a Software Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01620
 
     

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System Time Stamp: 30/08/2008 13:45

Broadband Incident Report : HADDINGTON MUX 101 : LOSS OF SERVICE : Reference 21041 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21041   Issue : 1  
  Detected Date: 30/08/2008   Detected Time: 13:30  
  Start Date: 30/08/2008   Start Time: 12:50  
  Anticipated Clear Date: 30/08/2008   Anticipated Clear Time: 14:50  
     
  Incident Headline: HADDINGTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01620
 
     

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System Time Stamp: 30/08/2008 13:43

Friday, August 29, 2008

Broadband Incident Report : WEST DRAYTON MUX 102 : LOSS OF SERVICE : Reference 20948 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20948   Issue : FINAL  
  Detected Date: 29/08/2008   Detected Time: 12:23  
  Start Date: 29/08/2008   Start Time: 12:20  
  Actual Clear Date: 29/08/2008   Actual Clear Time: 16:20  
     
  Incident Headline: WEST DRAYTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01895
 
     

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System Time Stamp: 29/08/2008 16:33

Broadband Incident Report : WEST DRAYTON MUX 102 : LOSS OF SERVICE : Reference 20948 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20948   Issue : 5  
  Detected Date: 29/08/2008   Detected Time: 12:23  
  Start Date: 29/08/2008   Start Time: 12:20  
  Anticipated Clear Date: 29/08/2008   Anticipated Clear Time: 17:00  
     
  Incident Headline: WEST DRAYTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01895
 
     

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System Time Stamp: 29/08/2008 15:58

Broadband Incident Report : WEST DRAYTON MUX 102 : LOSS OF SERVICE : Reference 20948 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20948   Issue : 4  
  Detected Date: 29/08/2008   Detected Time: 12:23  
  Start Date: 29/08/2008   Start Time: 12:20  
  Anticipated Clear Date: 29/08/2008   Anticipated Clear Time: 16:00  
     
  Incident Headline: WEST DRAYTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01895
 
     

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System Time Stamp: 29/08/2008 14:58

Broadband Incident Report : WEST DRAYTON MUX 102 : LOSS OF SERVICE : Reference 20948 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20948   Issue : 3  
  Detected Date: 29/08/2008   Detected Time: 12:23  
  Start Date: 29/08/2008   Start Time: 12:20  
  Anticipated Clear Date: 29/08/2008   Anticipated Clear Time: 15:20  
     
  Incident Headline: WEST DRAYTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01895
 
     

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System Time Stamp: 29/08/2008 14:21

Broadband Incident Report : WEST DRAYTON MUX 102 : LOSS OF SERVICE : Reference 20948 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20948   Issue : 2  
  Detected Date: 29/08/2008   Detected Time: 12:23  
  Start Date: 29/08/2008   Start Time: 12:20  
  Anticipated Clear Date: 29/08/2008   Anticipated Clear Time: 14:20  
     
  Incident Headline: WEST DRAYTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01895
 
     

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System Time Stamp: 29/08/2008 12:56

Broadband Incident Report : WEST DRAYTON MUX 102 : LOSS OF SERVICE : Reference 20948 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20948   Issue : 1  
  Detected Date: 29/08/2008   Detected Time: 12:23  
  Start Date: 29/08/2008   Start Time: 12:20  
  Anticipated Clear Date: 29/08/2008   Anticipated Clear Time: 14:20  
     
  Incident Headline: WEST DRAYTON MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01895
 
     

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System Time Stamp: 29/08/2008 12:32

Broadband Incident Report : : HAY-ON-WYE MSAN 301 : LOSS OF SERVICE : Reference 20875 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20875   Issue : FINAL  
  Detected Date: 28/08/2008   Detected Time: 17:40  
  Start Date: 28/08/2008   Start Time: 17:40  
  Actual Clear Date: 29/08/2008   Actual Clear Time: 01:05  
     
  Incident Headline: : HAY-ON-WYE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01497
 
     

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System Time Stamp: 29/08/2008 01:13

Thursday, August 28, 2008

Broadband Incident Report : : WOOD GREEN ATM NODE 06001 : PARTIAL LOSS OF SERVICE : Reference 20880 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20880   Issue : FINAL  
  Detected Date: 28/08/2008   Detected Time: 20:06  
  Start Date: 28/08/2008   Start Time: 20:05  
  Actual Clear Date: 28/08/2008   Actual Clear Time: 23:16  
     
  Incident Headline: : WOOD GREEN ATM NODE 06001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02030220203074020313202032110203213
02032240203231020323202032330203234
02032400207209020726302072720207281
02075610207619020768602076870208141
02081770208211020822302082450208257
02082790208281020829202083400208341
02083420208347020834802083500208351
02083520208361020836202083630208364
02083650208366020836702083680208370
02083720208373020837402084420208447
02084820208503020850902085200208521
02088260208829020888102088820208886
02088880208889020892002089220208923
02089250208926
 
     

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System Time Stamp: 28/08/2008 23:23

Broadband Incident Report : : WOOD GREEN ATM NODE 06001 : PARTIAL LOSS OF SERVICE : Reference 20880 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20880   Issue : 3  
  Detected Date: 28/08/2008   Detected Time: 20:06  
  Start Date: 28/08/2008   Start Time: 20:05  
  Anticipated Clear Date: 28/08/2008   Anticipated Clear Time: 22:38  
     
  Incident Headline: : WOOD GREEN ATM NODE 06001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02030220203074020313202032110203213
02032240203231020323202032330203234
02032400207209020726302072720207281
02075610207619020768602076870208141
02081770208211020822302082450208257
02082790208281020829202083400208341
02083420208347020834802083500208351
02083520208361020836202083630208364
02083650208366020836702083680208370
02083720208373020837402084420208447
02084820208503020850902085200208521
02088260208829020888102088820208886
02088880208889020892002089220208923
02089250208926
 
     

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System Time Stamp: 28/08/2008 21:40