Saturday, July 4, 2015

Broadband Incident Report : ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE : Reference 29564 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29564   Issue : FINAL  
  Detected Date: 04/07/2015   Detected Time: 15:55  
  Start Date: 04/07/2015   Start Time: 15:45  
  Actual Clear Date: 04/07/2015   Actual Clear Time: 15:45  
     
  Incident Headline: ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Incident cancelled, local power outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01946
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 29564 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29564   Issue : FINAL  
  Detected Date: 04/07/2015   Detected Time: 15:55  
  Start Date: 04/07/2015   Start Time: 15:45  
  Actual Clear Date: 04/07/2015   Actual Clear Time: 15:45  
     
  Incident Headline: ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled, local power outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01946
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TREFNANT]: MUX 101 : LOSS OF SERVICE (CI) : Reference 29507 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29507   Issue : FINAL  
  Detected Date: 04/07/2015   Detected Time: 11:32  
  Start Date: 04/07/2015   Start Time: 11:28  
  Actual Clear Date: 04/07/2015   Actual Clear Time: 15:05  
     
  Incident Headline: ADSL :[TREFNANT]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 15:05 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01745
 
  Duration: 0 days 03 hours 36 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE : Reference 29564 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29564   Issue : 1  
  Detected Date: 04/07/2015   Detected Time: 15:55  
  Start Date: 04/07/2015   Start Time: 15:45  
  Anticipated Clear Date: 05/07/2015   Anticipated Clear Time: 15:55  
  Next Update Date: 05/07/2015   Next Update Time: 15:55  
     
  Incident Headline: ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TREFNANT]: MUX 101 : LOSS OF SERVICE (CI) : Reference 29507 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29507   Issue : 2  
  Detected Date: 04/07/2015   Detected Time: 11:32  
  Start Date: 04/07/2015   Start Time: 11:28  
  Anticipated Clear Date: 05/07/2015   Anticipated Clear Time: 15:30  
  Next Update Date: 05/07/2015   Next Update Time: 15:30  
     
  Incident Headline: ADSL :[TREFNANT]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is caused by the loss of transmission path which is being progressed under IMT29537/15. Engineers are being tasked to investigate, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TREFNANT]: MUX 101 : LOSS OF SERVICE : Reference 29507 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29507   Issue : 1  
  Detected Date: 04/07/2015   Detected Time: 11:32  
  Start Date: 04/07/2015   Start Time: 11:28  
  Anticipated Clear Date: 05/07/2015   Anticipated Clear Time: 11:32  
  Next Update Date: 05/07/2015   Next Update Time: 11:32  
     
  Incident Headline: ADSL :[TREFNANT]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE : Reference 29353 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29353   Issue : FINAL  
  Detected Date: 04/07/2015   Detected Time: 01:14  
  Start Date: 04/07/2015   Start Time: 01:07  
  Actual Clear Date: 04/07/2015   Actual Clear Time: 08:02  
     
  Incident Headline: ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 08:02 after local power was restored, no fault on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 06 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE : Reference 29353 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29353   Issue : FINAL  
  Detected Date: 04/07/2015   Detected Time: 01:14  
  Start Date: 04/07/2015   Start Time: 01:07  
  Actual Clear Date: 04/07/2015   Actual Clear Time: 08:02  
     
  Incident Headline: ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:02 after local power was restored, no fault on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 06 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE : Reference 29353 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29353   Issue : 4  
  Detected Date: 04/07/2015   Detected Time: 01:14  
  Start Date: 04/07/2015   Start Time: 01:07  
  Anticipated Clear Date: 04/07/2015   Anticipated Clear Time: 10:00  
  Next Update Date: 04/07/2015   Next Update Time: 09:30  
     
  Incident Headline: ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Power engineer has been tasked to site to carry out investigations, due to arrive imminently. Estimated time of repair is not known at present. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MEADOWHALL MUX 101 : LINE CARD (CI) : Reference 29404 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29404   Issue : 1  
  Detected Date: 04/07/2015   Detected Time: 04:11  
  Start Date: 04/07/2015   Start Time: 04:11  
  Anticipated Clear Date: 04/07/2015   Anticipated Clear Time: 06:15  
  Next Update Date: 04/07/2015   Next Update Time: 05:15  
     
  Incident Headline: : MEADOWHALL MUX 101 : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01142
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE : Reference 29353 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29353   Issue : 3  
  Detected Date: 04/07/2015   Detected Time: 01:14  
  Start Date: 04/07/2015   Start Time: 01:07  
  Anticipated Clear Date: 04/07/2015   Anticipated Clear Time: 10:14  
  Next Update Date: 04/07/2015   Next Update Time: 08:00  
     
  Incident Headline: ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause is a mains power cut, there is no fault on the BT network. Estimated time of repair is not known at present. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE : Reference 29353 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29353   Issue : 2  
  Detected Date: 04/07/2015   Detected Time: 01:14  
  Start Date: 04/07/2015   Start Time: 01:07  
  Anticipated Clear Date: 04/07/2015   Anticipated Clear Time: 05:14  
  Next Update Date: 04/07/2015   Next Update Time: 04:14  
     
  Incident Headline: ADSL : STRATTON AUDLEY : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site for further investigations Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATTON AUDLEY]: MUX 101 : LOSS OF SERVICE : Reference 29353 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29353   Issue : 1  
  Detected Date: 04/07/2015   Detected Time: 01:14  
  Start Date: 04/07/2015   Start Time: 01:07  
  Anticipated Clear Date: 05/07/2015   Anticipated Clear Time: 01:14  
  Next Update Date: 05/07/2015   Next Update Time: 01:14  
     
  Incident Headline: ADSL :[STRATTON AUDLEY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.