Saturday, January 12, 2013

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF RESILEINCE : Reference 992 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 992   Issue : FINAL  
  Detected Date: 12/01/2013   Detected Time: 04:44  
  Start Date: 12/01/2013   Start Time: 04:44  
  Actual Clear Date: 12/01/2013   Actual Clear Time: 06:00  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF RESILEINCE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06.00 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
  Duration: 0 days 01 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 992 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 992   Issue : 2  
  Detected Date: 12/01/2013   Detected Time: 04:44  
  Start Date: 12/01/2013   Start Time: 04:44  
  Anticipated Clear Date: 12/01/2013   Anticipated Clear Time: 07:30  
  Next Update Date: 12/01/2013   Next Update Time: 07:30  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card change in progress. Next update 07.30  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 992 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 992   Issue : 1  
  Detected Date: 12/01/2013   Detected Time: 04:44  
  Start Date: 12/01/2013   Start Time: 04:44  
  Anticipated Clear Date: 12/01/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 12/01/2013   Next Update Time: 06:00  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software. Next update 06.00  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 988 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 988   Issue : INITIAL/FINAL  
  Detected Date: 12/01/2013   Detected Time: 00:35  
  Start Date: 12/01/2013   Start Time: 00:31  
  Actual Clear Date: 12/01/2013   Actual Clear Time: 00:48  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 00:48 by completing a remote reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
  Duration: 0 days 00 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 11, 2013

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 984 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 984   Issue : FINAL  
  Detected Date: 11/01/2013   Detected Time: 21:59  
  Start Date: 11/01/2013   Start Time: 21:57  
  Actual Clear Date: 11/01/2013   Actual Clear Time: 22:24  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 22.24. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
  Duration: 0 days 00 hours 27 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 984 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 984   Issue : 1  
  Detected Date: 11/01/2013   Detected Time: 21:59  
  Start Date: 11/01/2013   Start Time: 21:57  
  Anticipated Clear Date: 11/01/2013   Anticipated Clear Time: 23:57  
  Next Update Date: 11/01/2013   Next Update Time: 23:15  
     
  Incident Headline: : SHEFFIELD 3 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 23.15  
  Dialling Codes Affected:
0113201142011430114401158
0115901205012260124601262
0130201388014000140501423
0143301469014720150701522
0152601529015350162301642
0167001673016770170901724
0175101759017650177301777
01904019123019128019138019141
0191510191540192401937
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 10, 2013

Broadband Incident Report : : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE : Reference 773 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 773   Issue : FINAL  
  Detected Date: 10/01/2013   Detected Time: 02:41  
  Start Date: 10/01/2013   Start Time: 02:34  
  Actual Clear Date: 10/01/2013   Actual Clear Time: 06:24  
     
  Incident Headline: : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:24 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0132701604
 
  Duration: 0 days 03 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE : Reference 773 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 773   Issue : 3  
  Detected Date: 10/01/2013   Detected Time: 02:41  
  Start Date: 10/01/2013   Start Time: 02:34  
  Anticipated Clear Date: 10/01/2013   Anticipated Clear Time: 06:45  
  Next Update Date: 10/01/2013   Next Update Time: 06:45  
     
  Incident Headline: : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been to site and reseated the hardware but service did not restore. Spare hardware due on site at 05.20. Another engineer has been tasked to site to fit the spare. No estimated time of arrival at present. Next update 06.45

 
  Dialling Codes Affected:
0132701604
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE : Reference 773 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 773   Issue : 2  
  Detected Date: 10/01/2013   Detected Time: 02:41  
  Start Date: 10/01/2013   Start Time: 02:34  
  Anticipated Clear Date: 10/01/2013   Anticipated Clear Time: 05:30  
  Next Update Date: 10/01/2013   Next Update Time: 05:30  
     
  Incident Headline: : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card ordered from the stores, estimated time of arrival 05.20. Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Next update 05.30
 
  Dialling Codes Affected:
0132701604
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 7 : LOSS OF SERVICE : Reference 782 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 782   Issue : FINAL  
  Detected Date: 10/01/2013   Detected Time: 03:18  
  Start Date: 10/01/2013   Start Time: 03:18  
  Actual Clear Date: 10/01/2013   Actual Clear Time: 03:20  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 7 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for Broadband end users between 03.18 and 03.20 due to unplanned restart. End-users are now re-connected. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201142011430114401158
0115901162012260124601302
0132501332013350134701423
0142701429014340147201507
0150901522015260152901535
0162301636016420165201670
0167301709017230174001748
0175401765017730177701845
0190401909019122019126019127
019141019143019151019154019159
01924019490196401977LLEM0
01924019490196401977
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE : Reference 773 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 773   Issue : 1  
  Detected Date: 10/01/2013   Detected Time: 02:41  
  Start Date: 10/01/2013   Start Time: 02:34  
  Anticipated Clear Date: 10/01/2013   Anticipated Clear Time: 04:34  
  Next Update Date: 10/01/2013   Next Update Time: 04:00  
     
  Incident Headline: : NORTHAMPTON NODE 2004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 04.00  
  Dialling Codes Affected:
0132701604
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EASINGWOLD MUX 101, THIRSK MUX 101 AND TOPCLIFFE MUX 101 : LOSS OF SERVICE : Reference 759 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 759   Issue : FINAL  
  Detected Date: 09/01/2013   Detected Time: 23:33  
  Start Date: 09/01/2013   Start Time: 23:33  
  Actual Clear Date: 10/01/2013   Actual Clear Time: 00:42  
     
  Incident Headline: : EASINGWOLD MUX 101, THIRSK MUX 101 AND TOPCLIFFE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 00:42 when service was remotely rerouted away from the faulty transmission path. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134701845
 
  Duration: 0 days 01 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.