Thursday, August 9, 2012

Broadband Incident Report : : BEDFORD NODE 02009 : PARTIAL LOSS OF SERVICE : Reference 29041 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29041   Issue : FINAL  
  Detected Date: 09/08/2012   Detected Time: 23:00  
  Start Date: 09/08/2012   Start Time: 23:00  
  Actual Clear Date: 09/08/2012   Actual Clear Time: 23:06  
     
  Incident Headline: : BEDFORD NODE 02009 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 23:06 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234014620176701908To Fo
01234014620176701908
 
  Duration: 0 days 00 hours 06 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BEDFORD NODE 02009 : PARTIAL LOSS OF SERVICE : Reference 29041 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29041   Issue : 1  
  Detected Date: 09/08/2012   Detected Time: 23:00  
  Start Date: 09/08/2012   Start Time: 23:00  
  Anticipated Clear Date: 10/08/2012   Anticipated Clear Time: 01:00  
  Next Update Date: 10/08/2012   Next Update Time: 00:15  
     
  Incident Headline: : BEDFORD NODE 02009 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer is on site and a hardware change will be carried out. Next update 00:15


 
  Dialling Codes Affected:
01234014620176701908To Fo
01234014620176701908
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BEDFORD ATM NODE 1 : LOSS OF SERVICE : Reference 29034 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29034   Issue : 1  
  Detected Date: 09/08/2012   Detected Time: 21:22  
  Start Date: 09/08/2012   Start Time: 21:19  
  Anticipated Clear Date: 09/08/2012   Anticipated Clear Time: 21:21  
  Next Update Date: 09/08/2012   Next Update Time: 21:21  
     
  Incident Headline: : BEDFORD ATM NODE 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 21.19; by completing: a remote reset of hardware.  
  Dialling Codes Affected:
01234014620176701908LLSM0
014620176701908
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 5 : PARTIAL LOSS OF SERVICE : Reference 29015 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29015   Issue : 1  
  Detected Date: 09/08/2012   Detected Time: 15:47  
  Start Date: 09/08/2012   Start Time: 15:36  
  Anticipated Clear Date: 09/08/2012   Anticipated Clear Time: 15:46  
  Next Update Date: 09/08/2012   Next Update Time: 15:46  
     
  Incident Headline: : MANCHESTER EDGE ROUTE SWITCH 5 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 15:46; by completing: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 8, 2012

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : FINAL  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Actual Clear Date: 08/08/2012   Actual Clear Time: 19:00  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 19.00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
  Duration: 0 days 07 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue 8 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 8  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 19:45  
  Next Update Date: 08/08/2012   Next Update Time: 19:45  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card change now in progress.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 7  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 08/08/2012   Next Update Time: 18:45  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Revised ETA for card was 17.00. Engineer tasked to site to initiate a card change.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 6  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 17:30  
  Next Update Date: 08/08/2012   Next Update Time: 16:30  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Furthher replacement hardware required and has been ordered. Estimated time of arrival 16.30.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 5  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 15:00  
  Next Update Date: 08/08/2012   Next Update Time: 15:30  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer is changing out hardware onsite.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 4  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 14:20  
  Next Update Date: 08/08/2012   Next Update Time: 14:30  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is awaiting delivery of replacement hardware.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE : Reference 28736 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 3  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 14:20  
  Next Update Date: 08/08/2012   Next Update Time: 13:20  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is onsite carrying out initial diagnosis.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : DEGRADED SERVICE : Reference 28736 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 2  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 13:06  
  Next Update Date: 08/08/2012   Next Update Time: 12:50  
     
  Incident Headline: : DUNDEE NODE 12014 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : DEGRADED SERVICE : Reference 28736 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28736   Issue : 1  
  Detected Date: 08/08/2012   Detected Time: 11:11  
  Start Date: 08/08/2012   Start Time: 11:06  
  Anticipated Clear Date: 08/08/2012   Anticipated Clear Time: 13:06  
  Next Update Date: 08/08/2012   Next Update Time: 12:20  
     
  Incident Headline: : DUNDEE NODE 12014 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0124101334013560138301577
015920167401738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.