Saturday, August 2, 2014

Broadband Incident Report : : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE : Reference 28963 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28963   Issue : FINAL  
  Detected Date: 02/08/2014   Detected Time: 07:37  
  Start Date: 02/08/2014   Start Time: 07:34  
  Actual Clear Date: 02/08/2014   Actual Clear Time: 15:10  
     
  Incident Headline: : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15.10 when rectifiers were replaced to restore power and hardware was changed on transmission equipment at Dundee
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124101250012590133301334
0133701350013560138201383
0146701553015610157501577
0158801592016510167401738
01796018210182801887
 
  Duration: 0 days 07 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE : Reference 28963 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28963   Issue : 4  
  Detected Date: 02/08/2014   Detected Time: 07:37  
  Start Date: 02/08/2014   Start Time: 07:34  
  Anticipated Clear Date: 02/08/2014   Anticipated Clear Time: 11:33  
  Next Update Date: 02/08/2014   Next Update Time: 11:06  
     
  Incident Headline: : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause is thought to be transmission but unsubstantiated at present. Technical support has been engaged and engineers are also on site investigating failure. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
0124101259013330133401337
0135001356013820138301467
0155301561015750157701588
0159201651016740173801796
018210182801887
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE : Reference 28963 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28963   Issue : 3  
  Detected Date: 02/08/2014   Detected Time: 07:37  
  Start Date: 02/08/2014   Start Time: 07:34  
  Anticipated Clear Date: 02/08/2014   Anticipated Clear Time: 11:33  
  Next Update Date: 02/08/2014   Next Update Time: 10:30  
     
  Incident Headline: MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Currently there has been session drops for 3634 Broadband end users. TSO are currently investigating further impact.the root cause is a transmission failure and engineer have been tasked to investigate.
 
  Dialling Codes Affected:
0133401350013560156101575
0158801821
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINROSSIE MUX 101 : LOSS OF SERVICE : Reference 28963 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28963   Issue : 2  
  Detected Date: 02/08/2014   Detected Time: 07:37  
  Start Date: 02/08/2014   Start Time: 07:34  
  Anticipated Clear Date: 02/08/2014   Anticipated Clear Time: 11:33  
  Next Update Date: 02/08/2014   Next Update Time: 09:00  
     
  Incident Headline: : KINROSSIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
01821
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINROSSIE MUX 101 : LOSS OF SERVICE : Reference 28963 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28963   Issue : 1  
  Detected Date: 02/08/2014   Detected Time: 07:37  
  Start Date: 02/08/2014   Start Time: 07:34  
  Anticipated Clear Date: 02/08/2014   Anticipated Clear Time: 11:33  
  Next Update Date: 02/08/2014   Next Update Time: 09:00  
     
  Incident Headline: : KINROSSIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01821
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 30, 2014

Broadband Incident Report : : MULTIPLE MUXES IN TRURO AREA : LOSS OF SERVICE : Reference 28518 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28518   Issue : FINAL  
  Detected Date: 30/07/2014   Detected Time: 10:16  
  Start Date: 30/07/2014   Start Time: 10:16  
  Actual Clear Date: 30/07/2014   Actual Clear Time: 10:56  
     
  Incident Headline: : MULTIPLE MUXES IN TRURO AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:56 following remote restore actions performed by the transmission operational team. Please note headline and customer impact amendment. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 00 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEEDSTOWN MUX 301 : LOSS OF SERVICE (CI) : Reference 28518 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28518   Issue : 1  
  Detected Date: 30/07/2014   Detected Time: 10:16  
  Start Date: 30/07/2014   Start Time: 10:16  
  Anticipated Clear Date: 30/07/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 30/07/2014   Next Update Time: 12:00  
     
  Incident Headline: : LEEDSTOWN MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEEDSTOWN MUX 301 : LOSS OF SERVICE (CI) : Reference 28518 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28518   Issue : 1  
  Detected Date: 30/07/2014   Detected Time: 10:16  
  Start Date: 30/07/2014   Start Time: 10:16  
  Anticipated Clear Date: 30/07/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 30/07/2014   Next Update Time: 12:00  
     
  Incident Headline: : LEEDSTOWN MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 28478 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28478   Issue : FINAL  
  Detected Date: 30/07/2014   Detected Time: 02:44  
  Start Date: 30/07/2014   Start Time: 02:40  
  Actual Clear Date: 30/07/2014   Actual Clear Time: 06:05  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 06:05 after the Vendor rebuilt the data of the shelf under IMT28482/14. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014710159901687
 
  Duration: 0 days 03 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 28478 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28478   Issue : 4  
  Detected Date: 30/07/2014   Detected Time: 02:44  
  Start Date: 30/07/2014   Start Time: 02:40  
  Anticipated Clear Date: 30/07/2014   Anticipated Clear Time: 06:45  
  Next Update Date: 30/07/2014   Next Update Time: 06:00  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT28482/14. An engineer has been tasked to site , ETA 04:30. Vendor has been engaged to investigate cause of failure. Next update will be issued upon service restoration unless there should be a significant development. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
014710159901687
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 28478 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28478   Issue : 3  
  Detected Date: 30/07/2014   Detected Time: 02:44  
  Start Date: 30/07/2014   Start Time: 02:40  
  Anticipated Clear Date: 30/07/2014   Anticipated Clear Time: 05:45  
  Next Update Date: 30/07/2014   Next Update Time: 05:00  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing further diagnostics and liasing with transmission teams to localise the cause. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
014710159901687
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM2 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 28474 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28474   Issue : FINAL  
  Detected Date: 30/07/2014   Detected Time: 02:15  
  Start Date: 30/07/2014   Start Time: 02:12  
  Actual Clear Date: 30/07/2014   Actual Clear Time: 02:50  
     
  Incident Headline: : BIRMINGHAM2 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:50 after a Power Supply Unit was changed at Birmingham. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
011620121350121420127001291
0129901384014430145301455
0149501538015430155001554
0156201594016330166401743
0178201785017920187401886
0190201905019220192601933
019480195201970019940247635
02476400247667024776702920540292055
029205602920730292132
 
  Duration: 0 days 00 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 28478 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28478   Issue : 2  
  Detected Date: 30/07/2014   Detected Time: 02:44  
  Start Date: 30/07/2014   Start Time: 02:40  
  Anticipated Clear Date: 30/07/2014   Anticipated Clear Time: 05:45  
  Next Update Date: 30/07/2014   Next Update Time: 04:05  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note added customer impact . Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
014710159901687
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.