Friday, December 30, 2011

Broadband Incident Report : : ILFORD ATM NODE 9223 : DEGRADED SERVICE : Reference 40658 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40658   Issue : FINAL  
  Detected Date: 30/12/2011   Detected Time: 13:59  
  Start Date: 30/12/2011   Start Time: 13:59  
  Actual Clear Date: 30/12/2011   Actual Clear Time: 14:20  
     
  Incident Headline: : ILFORD ATM NODE 9223 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:20 by completing: a reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201162011790122301226
0122701245012550126801279
0128401295013030130401322
01332013440135401407014164
0142401449014730147401476
0149301502015360158201603
0162201623016340164201692
0170201753017870179701842
0184301895019080192001929
019320203243020706402072520207277
02073580207469020756402076250207633
02076350207639020773202078200208172
02082070208215020836502085000208501
02085020208559020868602086880208695
020896102392630208688
 
  Duration: 0 days 00 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD ATM NODE 9223 : DEGRADED SERVICE : Reference 40658 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40658   Issue : 1  
  Detected Date: 30/12/2011   Detected Time: 13:59  
  Start Date: 30/12/2011   Start Time: 13:59  
  Anticipated Clear Date: 30/12/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 30/12/2011   Next Update Time: 15:30  
     
  Incident Headline: : ILFORD ATM NODE 9223 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 15:30
 
  Dialling Codes Affected:
0113201162011790122301226
0122701245012550126801279
0128401295013030130401322
01332013440135401407014164
0142401449014730147401476
0149301502015360158201603
0162201623016340164201692
0170201753017870179701842
0184301895019080192001929
019320203243020706402072520207277
02073580207469020756402076250207633
02076350207639020773202078200208172
02082070208215020836502085000208501
02085020208559020868602086880208695
020896102392630208688
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 29, 2011

Broadband Incident Report : ERX13 MANCHESTER 3 : LOSS OF SERVICE : Reference 40552 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40552   Issue : 1  
  Detected Date: 29/12/2011   Detected Time: 05:12  
  Start Date: 29/12/2011   Start Time: 05:08  
  Anticipated Clear Date: 29/12/2011   Anticipated Clear Time: 05:09  
  Next Update Date: 29/12/2011   Next Update Time: 05:09  
     
  Incident Headline: ERX13 MANCHESTER 3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Loss of service affecting all users for 1 minute. Service fully restored at 05:09
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 27, 2011

Broadband Incident Report : : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE : Reference 40460 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : FINAL  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Actual Clear Date: 27/12/2011   Actual Clear Time: 18:00  
     
  Incident Headline: : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:00 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0155501698
 
  Duration: 0 days 05 hours 34 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE : Reference 40460 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : 6  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 19:00  
  Next Update Date: 27/12/2011   Next Update Time: 19:00  
     
  Incident Headline: : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware.  
  Dialling Codes Affected:
0155501698
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 & KINGSTON BLOUNT MUX 101 : LOSS OF SERVICE : Reference 40465 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40465   Issue : FINAL  
  Detected Date: 27/12/2011   Detected Time: 15:56  
  Start Date: 27/12/2011   Start Time: 15:52  
  Actual Clear Date: 27/12/2011   Actual Clear Time: 16:09  
     
  Incident Headline: : LONG CRENDON MSAN 303 & KINGSTON BLOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:09; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01844
 
  Duration: 0 days 00 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MSAN 303 & KINGSTON BLOUNT MUX 101 : LOSS OF SERVICE : Reference 40465 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40465   Issue : 1  
  Detected Date: 27/12/2011   Detected Time: 15:56  
  Start Date: 27/12/2011   Start Time: 15:52  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 27/12/2011   Next Update Time: 17:00  
     
  Incident Headline: : LONG CRENDON MSAN 303 & KINGSTON BLOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 17:00
 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE : Reference 40460 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : 5  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 19:00  
  Next Update Date: 27/12/2011   Next Update Time: 16:00  
     
  Incident Headline: : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT are awaiting delivery of spares. Estimated time of arrival 17:30.  
  Dialling Codes Affected:
0155501698
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE : Reference 40460 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : 4  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 15:45  
  Next Update Date: 27/12/2011   Next Update Time: 15:30  
     
  Incident Headline: 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15.30.  
  Dialling Codes Affected:
0155501698
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE : Reference 40460 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : 3  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 15:45  
  Next Update Date: 27/12/2011   Next Update Time: 15:00  
     
  Incident Headline: 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15.00.  
  Dialling Codes Affected:
0155501698
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE : Reference 40460 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : 2  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 14:45  
  Next Update Date: 27/12/2011   Next Update Time: 14:30  
     
  Incident Headline: 4X MUXS IN LESMAHAGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 14.30.

 
  Dialling Codes Affected:
0155501698
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : LESMAHAGOW MSAN 301 : LOSS OF SERVICE : Reference 40460 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40460   Issue : 1  
  Detected Date: 27/12/2011   Detected Time: 12:29  
  Start Date: 27/12/2011   Start Time: 12:26  
  Anticipated Clear Date: 27/12/2011   Anticipated Clear Time: 14:26  
  Next Update Date: 27/12/2011   Next Update Time: 14:00  
     
  Incident Headline: LESMAHAGOW MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 14.00
 
  Dialling Codes Affected:
01555
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : LOSS OF SERVICE : Reference 40437 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40437   Issue : FINAL  
  Detected Date: 26/12/2011   Detected Time: 22:37  
  Start Date: 26/12/2011   Start Time: 22:28  
  Actual Clear Date: 27/12/2011   Actual Clear Time: 10:49  
     
  Incident Headline: : READING : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:49 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125601285013640145301637
01256012850136401453
 
  Duration: 0 days 12 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.