Wednesday, June 25, 2014

Broadband Incident Report : : SAXTHORPE MUX 301 : LOSS OF SERVICE : Reference 22983 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22983   Issue : FINAL  
  Detected Date: 25/06/2014   Detected Time: 11:05  
  Start Date: 25/06/2014   Start Time: 11:03  
  Actual Clear Date: 25/06/2014   Actual Clear Time: 11:50  
     
  Incident Headline: : SAXTHORPE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:50 after mains power restored to site at Saxthorpe. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01263
 
  Duration: 0 days 00 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 301 : LOSS OF SERVICE : Reference 22983 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22983   Issue : 3  
  Detected Date: 25/06/2014   Detected Time: 11:05  
  Start Date: 25/06/2014   Start Time: 11:03  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 15:00  
  Next Update Date: 25/06/2014   Next Update Time: 14:30  
     
  Incident Headline: : SAXTHORPE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: It has been confirmed that the cause of failure is due to a mains power failure to site. An engineer is en route to site to check hardware to ensure no fault is introduced with the restoration of the power to the building. Next update will be issued upon service restoration or sooner should there be a significant delay.  
  Dialling Codes Affected:
01263
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 301 : LOSS OF SERVICE : Reference 22983 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22983   Issue : 2  
  Detected Date: 25/06/2014   Detected Time: 11:05  
  Start Date: 25/06/2014   Start Time: 11:03  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 13:45  
  Next Update Date: 25/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : SAXTHORPE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued at 12:45.  
  Dialling Codes Affected:
01263
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 301 : LOSS OF SERVICE : Reference 22983 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22983   Issue : 1  
  Detected Date: 25/06/2014   Detected Time: 11:05  
  Start Date: 25/06/2014   Start Time: 11:03  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 13:45  
  Next Update Date: 25/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : SAXTHORPE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 301 : LOSS OF SERVICE : Reference 22983 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22983   Issue : 1  
  Detected Date: 25/06/2014   Detected Time: 11:05  
  Start Date: 25/06/2014   Start Time: 11:03  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 13:45  
  Next Update Date: 25/06/2014   Next Update Time: 12:45  
     
  Incident Headline: : SAXTHORPE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : PARTIAL DEGRADED SERVICE : Reference 22978 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22978   Issue : FINAL  
  Detected Date: 25/06/2014   Detected Time: 10:16  
  Start Date: 25/06/2014   Start Time: 10:16  
  Actual Clear Date: 25/06/2014   Actual Clear Time: 10:35  
     
  Incident Headline: : RIPE MUX 101 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 10:35 following remote restore actions. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01323
 
  Duration: 0 days 00 hours 19 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : PARTIAL DEGRADED SERVICE : Reference 22978 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22978   Issue : 2  
  Detected Date: 25/06/2014   Detected Time: 10:16  
  Start Date: 25/06/2014   Start Time: 10:16  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 25/06/2014   Next Update Time: 12:00  
     
  Incident Headline: : RIPE MUX 101 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIPE MUX 101 : PARTIAL DEGRADED SERVICE : Reference 22978 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22978   Issue : 1  
  Detected Date: 25/06/2014   Detected Time: 10:16  
  Start Date: 25/06/2014   Start Time: 10:16  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 25/06/2014   Next Update Time: 12:00  
     
  Incident Headline: : RIPE MUX 101 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01323
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 22925 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22925   Issue : FINAL  
  Detected Date: 24/06/2014   Detected Time: 22:53  
  Start Date: 24/06/2014   Start Time: 22:50  
  Actual Clear Date: 25/06/2014   Actual Clear Time: 03:48  
     
  Incident Headline: : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:48 after a hardware reseat at Edinburgh.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012920136901779
 
  Duration: 0 days 04 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 22925 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22925   Issue : 5  
  Detected Date: 24/06/2014   Detected Time: 22:53  
  Start Date: 24/06/2014   Start Time: 22:50  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 05:00  
  Next Update Date: 25/06/2014   Next Update Time: 04:45  
     
  Incident Headline: : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site investigating the root cause of the failure. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 22925 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22925   Issue : 4  
  Detected Date: 24/06/2014   Detected Time: 22:53  
  Start Date: 24/06/2014   Start Time: 22:50  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 05:00  
  Next Update Date: 25/06/2014   Next Update Time: 04:15  
     
  Incident Headline: : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work Manager tasks for relevant sites escalated to Work Allocation duty due to lack of resource. Engineer is now en route to site, ETA 03:15. Services can not be re-routed . Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 22925 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22925   Issue : 3  
  Detected Date: 24/06/2014   Detected Time: 22:53  
  Start Date: 24/06/2014   Start Time: 22:50  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 03:00  
  Next Update Date: 25/06/2014   Next Update Time: 03:00  
     
  Incident Headline: : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work Manager tasks for relevant sites escalated to Work Allocation duty due to lack of resource. Services can not be re-routed . Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 24, 2014

Broadband Incident Report : : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE : Reference 22925 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22925   Issue : 2  
  Detected Date: 24/06/2014   Detected Time: 22:53  
  Start Date: 24/06/2014   Start Time: 22:50  
  Anticipated Clear Date: 25/06/2014   Anticipated Clear Time: 03:00  
  Next Update Date: 25/06/2014   Next Update Time: 01:00  
     
  Incident Headline: : 4 MUXES OFF EDINBURGH : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
012920136901779
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.