Friday, October 24, 2014

Broadband Incident Report : : MILLAND MUX 101 : LOSS OF SERVICE : Reference 40856 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40856   Issue : FINAL  
  Detected Date: 24/10/2014   Detected Time: 18:43  
  Start Date: 24/10/2014   Start Time: 18:43  
  Actual Clear Date: 24/10/2014   Actual Clear Time: 18:43  
     
  Incident Headline: : MILLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01428
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILLAND MUX 101 : LOSS OF SERVICE : Reference 40856 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40856   Issue : 1  
  Detected Date: 24/10/2014   Detected Time: 18:43  
  Start Date: 24/10/2014   Start Time: 18:43  
  Anticipated Clear Date: 24/10/2014   Anticipated Clear Time: 23:45  
  Next Update Date: 24/10/2014   Next Update Time: 20:45  
     
  Incident Headline: : MILLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01428
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, October 21, 2014

Broadband Incident Report : CARDIFF STADIUM : EMERGENCY PEW VPN : VEAC 81 : COMPLETED : Reference 39834 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39834   Issue : FINAL  
  Detected Date: 18/10/2014   Detected Time: 00:18  
  Start Date: 18/10/2014   Start Time: 00:18  
  Actual Clear Date: 18/10/2014   Actual Clear Time: 04:00  
     
  Incident Headline: CARDIFF STADIUM : EMERGENCY PEW VPN : VEAC 81 : COMPLETED  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 18/10/14 04:00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 03 hours 42 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE (CANCELLED) : Reference 40260 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40260   Issue : FINAL  
  Detected Date: 21/10/2014   Detected Time: 12:08  
  Start Date: 21/10/2014   Start Time: 12:08  
  Actual Clear Date: 21/10/2014   Actual Clear Time: 12:08  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01233
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIDGWAY CROSS MUX 001 AND 301 : LOSS OF SERVICE (CANCELLED) : Reference 40261 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40261   Issue : FINAL  
  Detected Date: 21/10/2014   Detected Time: 12:14  
  Start Date: 21/10/2014   Start Time: 12:14  
  Actual Clear Date: 21/10/2014   Actual Clear Time: 12:14  
     
  Incident Headline: : RIDGWAY CROSS MUX 001 AND 301 : LOSS OF SERVICE (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01886
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIDGWAY CROSS MUX 001 AND 301 : LOSS OF SERVICE : Reference 40261 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40261   Issue : 2  
  Detected Date: 21/10/2014   Detected Time: 12:14  
  Start Date: 21/10/2014   Start Time: 12:14  
  Anticipated Clear Date: 21/10/2014   Anticipated Clear Time: 16:13  
  Next Update Date: 21/10/2014   Next Update Time: 14:15  
     
  Incident Headline: : RIDGWAY CROSS MUX 001 AND 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01886
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : RIDGWAY CROSS MUX 001 AND 301 : LOSS OF SERVICE : Reference 40261 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40261   Issue : 1  
  Detected Date: 21/10/2014   Detected Time: 12:14  
  Start Date: 21/10/2014   Start Time: 12:14  
  Anticipated Clear Date: 21/10/2014   Anticipated Clear Time: 16:13  
  Next Update Date: 21/10/2014   Next Update Time: 14:15  
     
  Incident Headline: : RIDGWAY CROSS MUX 001 AND 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01886
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 40260 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40260   Issue : 1  
  Detected Date: 21/10/2014   Detected Time: 12:08  
  Start Date: 21/10/2014   Start Time: 12:08  
  Anticipated Clear Date: 21/10/2014   Anticipated Clear Time: 19:00  
  Next Update Date: 21/10/2014   Next Update Time: 14:15  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40212   Issue : FINAL  
  Detected Date: 21/10/2014   Detected Time: 06:24  
  Start Date: 21/10/2014   Start Time: 06:11  
  Actual Clear Date: 21/10/2014   Actual Clear Time: 11:32  
     
  Incident Headline: : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 11:32 by replacing the failed line module on the transmission network element at Manchester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125401432015240153101568
0158401588015910174301942
019520198101989019950282763
02827640283085028308802837500284481
02844850286634028663802867740286864
02870840287086028718102877750287938
02880750288122028816502882830288284
02882890288554028855602889520288954
0289751
 
  Duration: 0 days 05 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40212   Issue : 4  
  Detected Date: 21/10/2014   Detected Time: 06:24  
  Start Date: 21/10/2014   Start Time: 06:11  
  Anticipated Clear Date: 21/10/2014   Anticipated Clear Time: 12:10  
  Next Update Date: 21/10/2014   Next Update Time: 12:10  
     
  Incident Headline: : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE  
     
  Incident Details: Please see details below.  
  Progress Details: A donor line module has been identified in Leeds and is en route to Manchester with an ETA of 12:00. Also another line module that is lightly loaded with traffic has been identified in Manchester. Checks have been performed to see what service impact will be and it has been identified that there will be a 4 second break in service for 6 X private circuits whilst it reroutes to alternative paths. This is now progressed and the Donor card will be used to restore service. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0125401432015240153101568
0158401588015910174301942
019520198101989019950282763
02827640283085028308802837500284481
02844850286634028663802867740286864
02870840287086028718102877750287938
02880750288122028816502882830288284
02882890288554028855602889520288954
0289751
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40212   Issue : 3  
  Detected Date: 21/10/2014   Detected Time: 06:24  
  Start Date: 21/10/2014   Start Time: 06:11  
  Anticipated Clear Date: 21/10/2014   Anticipated Clear Time: 10:45  
  Next Update Date: 21/10/2014   Next Update Time: 10:45  
     
  Incident Headline: : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your services are affected due to this failure  
  Progress Details: Fault has been proved to transmission in Manchester. Engineer is on site at Manchester assisting with recovery. Hardware re seats have been performed to no avail. Spares are en route to site from Lutterworth with an ETA of 12:30. Donor line module has also been identified in Leeds and an engineer has been tasked to collect and deliver to Manchester, ETA to follow. Technical call still in progress investigating if reroute of the failed paths can be performed. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0125401432015240153101568
0158401588015910174301942
019520198101989019950282763
02827640283085028308802837500284481
02844850286634028663802867740286864
02870840287086028718102877750287938
02880750288122028816502882830288284
02882890288554028855602889520288954
0289751
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VECAT6.NOTTINGHAM : LOSS OF SERVICE : Reference 40227 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40227   Issue : FINAL  
  Detected Date: 21/10/2014   Detected Time: 09:08  
  Start Date: 21/10/2014   Start Time: 09:06  
  Actual Clear Date: 21/10/2014   Actual Clear Time: 09:11  
     
  Incident Headline: : VECAT6.NOTTINGHAM : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09.11 after remote restore actions were performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband SERIOUS Incident Report : : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40212   Issue : 2  
  Detected Date: 21/10/2014   Detected Time: 06:24  
  Start Date: 21/10/2014   Start Time: 06:11  
  Anticipated Clear Date: 21/10/2014   Anticipated Clear Time: 08:42  
  Next Update Date: 21/10/2014   Next Update Time: 08:42  
     
  Incident Headline: : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE  
     
  Incident Details: On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc].
The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]].
The difficulty was as a result of [insert a paragraph of technical detail].

 
  Progress Details:  
  Dialling Codes Affected:
0125401432015240153101568
0158401588015910174301942
019520198101989019950282763
02827640283085028308802837500284481
02844850286634028663802867740286864
02870840287086028718102877750287938
02880750288122028816502882830288284
02882890288554028855602889520288954
0289751
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.