Saturday, October 24, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW113098 Emergency - EU outage of up to (MID 11742989) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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24/10/2009 01:05
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW113098

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Friday, October 23, 2009

Broadband Incident Report : ESR2 EALING5 : LOSS OF RESILIENCE : Reference 25686 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25686   Issue : FINAL  
  Detected Date: 23/10/2009   Detected Time: 12:51  
  Start Date: 23/10/2009   Start Time: 12:51  
  Actual Clear Date: 23/10/2009   Actual Clear Time: 22:57  
     
  Incident Headline: ESR2 EALING5 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 23:48

Broadband Incident Report : ESR2 EALING5 : LOSS OF RESILIENCE : Reference 25686 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25686   Issue : 1  
  Detected Date: 23/10/2009   Detected Time: 12:51  
  Start Date: 23/10/2009   Start Time: 12:51  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 23:10  
     
  Incident Headline: ESR2 EALING5 : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 22:15

Broadband Incident Report : : 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE : Reference 25725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25725   Issue : FINAL  
  Detected Date: 23/10/2009   Detected Time: 16:23  
  Start Date: 23/10/2009   Start Time: 16:20  
  Actual Clear Date: 23/10/2009   Actual Clear Time: 17:13  
     
  Incident Headline: : 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Reseat.



BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0170801992020322502032450203288
02081410208215020822002082520208257
02082620208498020850202085040208505
02085060208507020855902085910208594
020892402085590208591
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 20:28

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW114919 Emergency - (MID 11742440) - EU outage of up to 15Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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23/10/2009 17:42
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Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW114919

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE : Reference 25725 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25725   Issue : 2  
  Detected Date: 23/10/2009   Detected Time: 16:23  
  Start Date: 23/10/2009   Start Time: 16:20  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 20:20  
     
  Incident Headline: 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17.13, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0170801992020322502032450203288
02081410208215020822002082520208257
02082620208498020850202085040208505
02085060208507020855902085910208594
020892402085590208591
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 17:38

Broadband Incident Report : 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE : Reference 25725 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25725   Issue : 1  
  Detected Date: 23/10/2009   Detected Time: 16:23  
  Start Date: 23/10/2009   Start Time: 16:20  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 18:20  
     
  Incident Headline: 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0170801992020322502032450203288
02081410208215020822002082520208257
02082620208498020850202085040208505
02085060208507020855902085910208594
020892402085590208591
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 17:00

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114919 Emergency - (MID 11741902) - EU outage of up to 15Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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23/10/2009 15:10
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114919

Planned duration details:

Planned start: 24/10/2009 02:00

Planned finish: 24/10/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (15) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114897 Standard - (MID 11741281) - EU outage of up to 15Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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23/10/2009 14:14
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114897

Planned duration details:

Planned start: 19/11/2009 02:00

Planned finish: 19/11/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (15) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : OSWESTRY MUX 303 : DEGRADED SERVICE : Reference 25657 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25657   Issue : FINAL  
  Detected Date: 23/10/2009   Detected Time: 08:12  
  Start Date: 23/10/2009   Start Time: 08:09  
  Actual Clear Date: 23/10/2009   Actual Clear Time: 09:13  
     
  Incident Headline: : OSWESTRY MUX 303 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of a Card
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01691
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 13:59

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114810 Standard - (MID 11740582) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
23/10/2009 11:43
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114810

Planned duration details:

Planned start: 14/11/2009 01:00

Planned finish: 14/11/2009 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure in (SALISBURY SARUM TRUNK) Region / Exchange. This will result in an End User service outage of approximately (60) minutes within the outage window of (01:00-02:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114795 Standard - (MID 11739213) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
23/10/2009 10:34
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114795

Planned duration details:

Planned start: 12/11/2009 04:45

Planned finish: 12/11/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : ESR2 EALING5 : LOSS OF SERVICE : Reference 25666 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25666   Issue : 1  
  Detected Date: 23/10/2009   Detected Time: 10:14  
  Start Date: 23/10/2009   Start Time: 10:14  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 10:16  
     
  Incident Headline: ESR2 EALING5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reboot of Software


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 10:29

Broadband Incident Report : : OSWESTRY MUX 303 : DEGRADED SERVICE : Reference 25657 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25657   Issue : 3  
  Detected Date: 23/10/2009   Detected Time: 08:12  
  Start Date: 23/10/2009   Start Time: 08:09  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 12:13  
     
  Incident Headline: : OSWESTRY MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 09:13, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 10:22

Broadband Incident Report : : OSWESTRY MUX 303 : DEGRADED SERVICE : Reference 25657 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25657   Issue : 2  
  Detected Date: 23/10/2009   Detected Time: 08:12  
  Start Date: 23/10/2009   Start Time: 08:09  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 10:34  
     
  Incident Headline: : OSWESTRY MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01691
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 09:40

Broadband Incident Report : : OSWESTRY MUX 303 : DEGRADED SERVICE : Reference 25657 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25657   Issue : 1  
  Detected Date: 23/10/2009   Detected Time: 08:12  
  Start Date: 23/10/2009   Start Time: 08:09  
  Anticipated Clear Date: 23/10/2009   Anticipated Clear Time: 10:09  
     
  Incident Headline: : OSWESTRY MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01691
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 08:24

Thursday, October 22, 2009

Broadband Incident Report : ASDL : BTNI : KILREA MUX 102 : LOSS OF SERVICE : Reference 25621 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25621   Issue : 3  
  Detected Date: 22/10/2009   Detected Time: 16:31  
  Start Date: 22/10/2009   Start Time: 16:31  
  Anticipated Clear Date: 22/10/2009   Anticipated Clear Time: 21:40  
     
  Incident Headline: ASDL : BTNI : KILREA MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 18.30, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0282954
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 22/10/2009 18:53

Broadband Incident Report : ASDL : BTNI : KILREA MUX 102 : LOSS OF SERVICE : Reference 25621 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25621   Issue : 2  
  Detected Date: 22/10/2009   Detected Time: 16:31  
  Start Date: 22/10/2009   Start Time: 16:31  
  Anticipated Clear Date: 22/10/2009   Anticipated Clear Time: 19:00  
     
  Incident Headline: ASDL : BTNI : KILREA MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0282954
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 22/10/2009 17:35