Friday, October 17, 2014

Broadband Incident Report : : ERX1 READING : LOSS OF SERVICE : Reference 39816 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39816   Issue : FINAL  
  Detected Date: 17/10/2014   Detected Time: 18:57  
  Start Date: 17/10/2014   Start Time: 18:53  
  Actual Clear Date: 17/10/2014   Actual Clear Time: 19:12  
     
  Incident Headline: : ERX1 READING : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 19:12. Root cause investigations are ongoing.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118901202012250124301249
0126401275012850129701305
0130601308013260134401380
0142501452014540148301489
0149101628016350166601672
0173001736017490175201793
0180301822018250184401865
0187201935019630198301993
02380320238052023806702380760238077
0238078
 
  Duration: 0 days 00 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX1 READING : LOSS OF SERVICE : Reference 39816 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39816   Issue : 1  
  Detected Date: 17/10/2014   Detected Time: 18:57  
  Start Date: 17/10/2014   Start Time: 18:56  
  Anticipated Clear Date: 17/10/2014   Anticipated Clear Time: 20:56  
  Next Update Date: 17/10/2014   Next Update Time: 19:59  
     
  Incident Headline: : ERX1 READING : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0118901202012250124301249
0126401275012850129701305
0130601308013260134401380
0142501452014540148301489
0149101628016350166601672
0173001736017490175201793
0180301822018250184401865
0187201935019630198301993
02380320238052023806702380760238077
0238078
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 16, 2014

Broadband Incident Report : : HIGH HALDEN MUX 101 AND 301 : LOSS OF SERVICE : Reference 39598 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39598   Issue : FINAL  
  Detected Date: 16/10/2014   Detected Time: 14:43  
  Start Date: 16/10/2014   Start Time: 14:40  
  Actual Clear Date: 16/10/2014   Actual Clear Time: 18:18  
     
  Incident Headline: : HIGH HALDEN MUX 101 AND 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 18:18 after the mains power was restored.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01233
 
  Duration: 0 days 03 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE : Reference 39598 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39598   Issue : 2  
  Detected Date: 16/10/2014   Detected Time: 14:43  
  Start Date: 16/10/2014   Start Time: 14:40  
  Anticipated Clear Date: 16/10/2014   Anticipated Clear Time: 16:40  
  Next Update Date: 16/10/2014   Next Update Time: 16:45  
     
  Incident Headline: : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note revised customer impact. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
 
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE : Reference 39598 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39598   Issue : 1  
  Detected Date: 16/10/2014   Detected Time: 14:43  
  Start Date: 16/10/2014   Start Time: 14:40  
  Anticipated Clear Date: 16/10/2014   Anticipated Clear Time: 16:40  
  Next Update Date: 16/10/2014   Next Update Time: 16:45  
     
  Incident Headline: : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE : Reference 39598 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39598   Issue : 2  
  Detected Date: 16/10/2014   Detected Time: 14:43  
  Start Date: 16/10/2014   Start Time: 14:40  
  Anticipated Clear Date: 16/10/2014   Anticipated Clear Time: 16:40  
  Next Update Date: 16/10/2014   Next Update Time: 16:45  
     
  Incident Headline: : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {355} Broadband customers.
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE : Reference 39598 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39598   Issue : 1  
  Detected Date: 16/10/2014   Detected Time: 14:43  
  Start Date: 16/10/2014   Start Time: 14:40  
  Anticipated Clear Date: 16/10/2014   Anticipated Clear Time: 16:40  
  Next Update Date: 16/10/2014   Next Update Time: 16:45  
     
  Incident Headline: : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE : Reference 39598 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39598   Issue : 1  
  Detected Date: 16/10/2014   Detected Time: 14:43  
  Start Date: 16/10/2014   Start Time: 14:40  
  Anticipated Clear Date: 16/10/2014   Anticipated Clear Time: 16:40  
  Next Update Date: 16/10/2014   Next Update Time: 16:45  
     
  Incident Headline: : HIGH HALDEN MUX MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.