Friday, May 29, 2009

Broadband Incident Report : MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE : Reference 13539 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13539   Issue : 1  
  Detected Date: 29/05/2009   Detected Time: 11:36  
  Start Date: 29/05/2009   Start Time: 09:24  
  Anticipated Clear Date: 29/05/2009   Anticipated Clear Time: 11:15  
     
  Incident Headline: MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure.

Affected end users can now be viewed on Broadband Customer reporting.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01270016120016121016122016127
016128016129016130016133016135
016136016137016140016141016143
016144016145016148016149016161
016162016164016165016166016170
016171016179016186016188016190
016194016195016197016198To Fo
016194016195016197016198
 
     

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System Time Stamp: 29/05/2009 11:43

Broadband Incident Report : MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE : Reference 13533 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13533   Issue : FINAL  
  Detected Date: 29/05/2009   Detected Time: 09:28  
  Start Date: 29/05/2009   Start Time: 09:24  
  Actual Clear Date: 29/05/2009   Actual Clear Time: 11:15  
     
  Incident Headline: MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01270016120016121016122016127
016128016129016130016133016135
016136016137016140016141016143
016144016145016148016149016161
016162016164016165016166016170
016171016179016186016188016190
016194016195016197016198To Fo
016194016195016197016198
 
     

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System Time Stamp: 29/05/2009 11:33

Broadband Incident Report : MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE : Reference 13533 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13533   Issue : 2  
  Detected Date: 29/05/2009   Detected Time: 09:28  
  Start Date: 29/05/2009   Start Time: 09:24  
  Anticipated Clear Date: 29/05/2009   Anticipated Clear Time: 12:20  
     
  Incident Headline: MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01270016120016121016122016127
016128016129016130016133016135
016136016137016140016141016143
016144016145016148016149016161
016162016164016165016166016170
016171016179016186016188016190
016194016195016197016198To Fo
016194016195016197016198
 
     

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System Time Stamp: 29/05/2009 11:24

Broadband Incident Report : MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE : Reference 13533 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13533   Issue : 1  
  Detected Date: 29/05/2009   Detected Time: 09:28  
  Start Date: 29/05/2009   Start Time: 09:24  
  Anticipated Clear Date: 29/05/2009   Anticipated Clear Time: 11:24  
     
  Incident Headline: MANCHESTER ATM NODE 5 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0124801254012980138801524
016060161810161830162501925
01942019520197801625
 
     

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System Time Stamp: 29/05/2009 10:29

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 13513 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13513   Issue : FINAL  
  Detected Date: 28/05/2009   Detected Time: 23:45  
  Start Date: 28/05/2009   Start Time: 23:41  
  Actual Clear Date: 29/05/2009   Actual Clear Time: 03:50  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01926
 
     

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System Time Stamp: 29/05/2009 04:07

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 13513 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13513   Issue : 2  
  Detected Date: 28/05/2009   Detected Time: 23:45  
  Start Date: 28/05/2009   Start Time: 23:41  
  Anticipated Clear Date: 29/05/2009   Anticipated Clear Time: 03:59  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01926
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/05/2009 02:39

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 13513 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13513   Issue : 1  
  Detected Date: 28/05/2009   Detected Time: 23:45  
  Start Date: 28/05/2009   Start Time: 23:41  
  Anticipated Clear Date: 29/05/2009   Anticipated Clear Time: 01:59  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01926
 
     

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System Time Stamp: 29/05/2009 00:21

Thursday, May 28, 2009

Broadband Incident Report : : VARIOUS MUXS IN MANCHESTER AREA : LOSS OF SERVICE : Reference 13509 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13509   Issue : FINAL  
  Detected Date: 28/05/2009   Detected Time: 21:30  
  Start Date: 28/05/2009   Start Time: 21:26  
  Actual Clear Date: 28/05/2009   Actual Clear Time: 21:35  
     
  Incident Headline: : VARIOUS MUXS IN MANCHESTER AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0161016121016122016128016129
016135016136016137016140016141
016143016144016145016148016149
016161016164016165016166016188
016190016194016197016198
 
     

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System Time Stamp: 28/05/2009 21:53

Broadband Incident Report : : BETCHWORTH MUX 101 : LOSS OF SERVICE : Reference 13488 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13488   Issue : FINAL  
  Detected Date: 28/05/2009   Detected Time: 15:30  
  Start Date: 28/05/2009   Start Time: 15:27  
  Actual Clear Date: 28/05/2009   Actual Clear Time: 15:45  
     
  Incident Headline: : BETCHWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been automatically restored - no reason found for outage
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01737
 
     

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System Time Stamp: 28/05/2009 19:30

Broadband Incident Report : : BETCHWORTH MUX 101 : LOSS OF SERVICE : Reference 13488 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13488   Issue : 3  
  Detected Date: 28/05/2009   Detected Time: 15:30  
  Start Date: 28/05/2009   Start Time: 15:27  
  Anticipated Clear Date: 28/05/2009   Anticipated Clear Time: 19:09  
     
  Incident Headline: : BETCHWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 15:45, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01737
 
     

--------------------------------------------------------------
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System Time Stamp: 28/05/2009 18:12

Broadband Incident Report : : BETCHWORTH MUX 101 : LOSS OF SERVICE : Reference 13488 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13488   Issue : 2  
  Detected Date: 28/05/2009   Detected Time: 15:30  
  Start Date: 28/05/2009   Start Time: 15:27  
  Anticipated Clear Date: 28/05/2009   Anticipated Clear Time: 18:29  
     
  Incident Headline: : BETCHWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are continuing to carry out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01737
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 28/05/2009 17:37

Broadband Incident Report : : BETCHWORTH MUX 101 : LOSS OF SERVICE : Reference 13488 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13488   Issue : 1  
  Detected Date: 28/05/2009   Detected Time: 15:30  
  Start Date: 28/05/2009   Start Time: 15:27  
  Anticipated Clear Date: 28/05/2009   Anticipated Clear Time: 17:27  
     
  Incident Headline: : BETCHWORTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01737
 
     

--------------------------------------------------------------
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System Time Stamp: 28/05/2009 16:40

Broadband Incident Report : : MANCHESTER RINGWAY MUX 101 : LOSS OF SERVICE : Reference 13421 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13421   Issue : FINAL  
  Detected Date: 28/05/2009   Detected Time: 01:48  
  Start Date: 28/05/2009   Start Time: 01:45  
  Actual Clear Date: 28/05/2009   Actual Clear Time: 02:26  
     
  Incident Headline: : MANCHESTER RINGWAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Card Reseat
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
016128016161016190016198
 
     

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System Time Stamp: 28/05/2009 02:43

Broadband Incident Report : : MANCHESTER RINGWAY MUX 101 : LOSS OF SERVICE : Reference 13421 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13421   Issue : 1  
  Detected Date: 28/05/2009   Detected Time: 01:48  
  Start Date: 28/05/2009   Start Time: 01:45  
  Anticipated Clear Date: 28/05/2009   Anticipated Clear Time: 03:45  
     
  Incident Headline: : MANCHESTER RINGWAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
016128016161016190016198
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 28/05/2009 01:57